WA ESD PFML: Approved but no payment, wrong dates - How to fix?
Hey everyone, I'm in a bit of a pickle with my paid family medical leave (PFML) and could use some advice. I got approved through my state, but they messed up the dates. They approved me for less time than my doctor recommended for my recovery. On top of that, my payments were approved like 2.5 weeks ago, but I still haven't seen a dime! Weirdly, my partner got paid using the same bank account. I've tried leaving messages through their secure system, but crickets. Anyone know how I can get someone to verify my account for payment and extend my leave? I'm going crazy here!
64 comments


Drew Hathaway
Hey, quick question - did you set up direct deposit or are they supposed to mail you a check? Sometimes there's a delay if they're sending physical checks.
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Freya Ross
•It's supposed to be direct deposit. That's why it's so weird that my partner got paid but I didn't.
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Drew Hathaway
•Hmm, that is strange. Definitely push them on that point when you get through. There might be a glitch in their system.
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Laila Prince
•Could be an issue with how accounts are set up. Double-check with your bank as well.
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Esteban Tate
Have you tried reaching out to your local representative? Sometimes they can light a fire under these agencies and get things moving.
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Freya Ross
•That's a great idea! I hadn't even thought of that. Do you know how I'd go about contacting them?
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Esteban Tate
•Just google '[your state] find my representative'. Most have contact forms on their websites. Explain your situation and ask for help. Good luck!
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TommyKapitz
This is why I always tell people to have an emergency fund. You never know when the government's gonna drop the ball.
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Angel Campbell
•Ok boomer 🙄 Like most people can afford to save with these wages and cost of living
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Payton Black
•Way to victim blame, dude. The system is broken, that's the real problem here.
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Harold Oh
•It's good advice, but not always feasible for everyone given current economic conditions.
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Vanessa Figueroa
Ugh, this makes my blood boil. The system is designed to wear us down so we give up. DON'T LET THEM WIN! Keep fighting for what you deserve!
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Abby Marshall
•Agree 100%. Stay strong, OP!
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Sadie Benitez
•Remember, you're not alone in this. Many have faced similar hurdles and overcome them.
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Edward McBride
While Claimyr sounds like a useful tool for avoiding frustrating phone queues, it is important to weigh the cost and necessity of such services. On one hand, paying a fee might seem unfair for what should be a straightforward government process. However, for those who are time-strapped or facing urgent situations, it can be a practical solution to expedite communication. Always ensure such services are secure and read reviews or testimonials where possible to verify their efficacy and reliability. Balancing the need for immediate results against the cost is key in determining whether this option is right for you.
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Darcy Moore
•Thanks for this balanced view. It's always important to weigh the pros and cons.
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Dana Doyle
•I used Claimyr and had a good experience, but it's definitely not for everyone.
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Amy Fleming
Have you considered hiring a lawyer? Sometimes just a letter from an attorney can light a fire under them.
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Alice Pierce
•Lawyers are expensive tho. Might not be worth it for a delay of a few weeks.
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Marilyn Dixon
•Some lawyers do free consultations. Might be worth checking out at least.
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Louisa Ramirez
•A lawyer's input can sometimes drastically change the speed of a response.
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Leslie Parker
Ugh, dealing with PFML is such a headache. I had a similar issue last year. Have you tried calling them directly? Sometimes you gotta be persistent and keep calling until you get a human on the line.
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Freya Ross
•I've been trying to call for days, but I always get stuck in this endless phone tree. It's so frustrating! 😤
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Sergio Neal
•Pro tip: call right when they open. Like, set an alarm and be ready to dial the second they start taking calls. It's annoying, but it worked for me.
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Savanna Franklin
•Yep, that's what I do too. It's honestly the only way to avoid the phone tree madness.
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Ivanna St. Pierre
I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/8Z3gABfzI50
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Elin Robinson
•Wait, you have to pay to talk to someone at a government agency? That's messed up. Is this even legal?
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Atticus Domingo
•Sounds sketchy af. How do you know it's legit?
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Ivanna St. Pierre
•I get the skepticism, but it's just a tool that does the waiting for you. You're not paying the agency, just the service. And yeah, it's legit - saved me hours of frustration.
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Beth Ford
•I used it too with success, but it is a shame it's needed at all. The system should work without additional costs.
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Jenna Sloan
I'm in the same boat, OP. Been waiting on my payment for over a month now. It's ridiculous how they expect us to survive without income. Hang in there!
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Freya Ross
•It's so frustrating, isn't it? How are we supposed to pay bills and buy food? I hope you get your payment soon too!
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Christian Burns
•This is why we need better social safety nets. The system is failing so many people.
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Sasha Reese
•Absolutely. The delay is truly unacceptable.
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Isabel Vega
I work in HR and deal with PFML stuff all the time. Here's a pro tip: sometimes the state agency communicates with your employer about these things. Check with your HR department to see if they've received any updates or requests for information. They might be able to help push things along on their end.
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Freya Ross
•Oh wow, I hadn't even thought of that. I'll definitely reach out to HR. Thanks for the insider info!
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Savanna Franklin
•This is why I love reddit. You always find someone who knows the inside scoop!
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Dominique Adams
•Great advice! Sometimes the employer's liaison can expedite communication.
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Isaiah Cross
lol welcome to the wonderful world of bureaucracy 🤡 where nothing makes sense and the rules are made up
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Kiara Greene
•It's sad but true. The systems we rely on are often the hardest to navigate.
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Evelyn Kelly
•Truth right there. Hang in there, OP!
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Muhammad Hobbs
Have you tried tweeting at them? Sometimes public shaming works wonders 😈
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Noland Curtis
•Lmao savage but effective. I got my issue resolved after I posted about it on Twitter. They suddenly became very helpful 🤣
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Freya Ross
•I might just try that if nothing else works. Thanks for the tip!
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Diez Ellis
•Social media is powerful! Just make sure to remain respectful in your posts.
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Amun-Ra Azra
Sending positive vibes your way, OP! 💖 Don't let the bastards grind you down. You've got this!
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Summer Green
•Stay strong, OP! You have a community behind you.
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Gael Robinson
•We believe in you, OP! Keep pushing forward!
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Juan Moreno
I feel ya, OP. The system is so broken. It's like they want us to give up. Don't let them win! Keep pushing and document everything. You might need it later if things get messy.
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Amy Fleming
•Totally agree. Documentation is key when dealing with these agencies.
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Alice Pierce
•If you can, try reaching out to your employer too. They might have more leverage when it comes to dealing with PFML.
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Morita Montoya
Here's what you need to do: 1. Gather all your documents: doctor's notes, approval letters, bank statements, everything. 2. Write a clear, concise letter explaining the discrepancy between your doctor's recommendation and the approved dates. 3. Include details about the payment delay and mention your partner's successful payment. 4. Request an immediate review of your case and extension of your leave. 5. Send this letter via certified mail so you have proof of delivery. 6. Simultaneously, file a formal complaint with your state's labor department. 7. If you have a union rep, get them involved too. Don't give up! The squeaky wheel gets the grease. Keep pushing until you get what you're entitled to.
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Freya Ross
•Wow, thank you so much for this detailed advice! I'm definitely going to follow these steps. You're a lifesaver! 🙏
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Kingston Bellamy
•This is solid advice. I'd add: keep a log of every interaction, including dates, times, and names of people you talk to. It'll help if you need to escalate later.
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Joy Olmedo
•Also, consider contacting a local advocacy group that specializes in these issues. They might provide additional support and resources.
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Paloma Clark
Have you checked your spam folder? Sometimes important emails end up there. Also, double-check that they have your correct contact info on file.
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Heather Tyson
•This actually happened to me once. Definitely worth checking!
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Raul Neal
•Good catch. Always double-check your contact details.
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StarSailor}
I went through something similar last year and it was absolutely maddening! Here's what finally worked for me: I started calling literally every single day at 8 AM sharp when they opened. It took about a week of this, but I finally got through to someone who could actually help. The key is being persistent but polite - the customer service reps are dealing with a broken system too. Also, make sure you have all your reference numbers ready when you call. For the date discrepancy, ask them specifically about filing an appeal or amendment to extend your approved leave period. They have a process for this, but they don't always volunteer the information. Document everything - every call, every message, every interaction. You shouldn't have to fight this hard for benefits you're entitled to, but unfortunately that's the reality right now. Don't give up!
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Freya Johansen
•This is incredibly helpful advice! I really appreciate you sharing your experience. The daily 8 AM calling strategy sounds exhausting but if it worked for you, I'm willing to try it. I had no idea there was an appeal process for extending the leave period - that's exactly what I need to know! I'll make sure to ask about that specifically when I finally get through. Thanks for the encouragement to keep fighting for what I'm entitled to. It's so frustrating that we have to work this hard just to access our own benefits, but your success story gives me hope! 🙏
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Laila Fury
I'm dealing with a similar situation right now with my unemployment benefits - it's like these agencies are deliberately designed to frustrate people into giving up. One thing that helped me was creating a detailed timeline of all my interactions and submitting it as a formal complaint through their ombudsman office. Most state agencies have an ombudsman specifically for resolving disputes like this. You can usually find the contact info on their main website. They have more authority to cut through the red tape than regular customer service. Also, if you're on any social media, try posting about your experience and tagging your state representatives - sometimes public pressure is the only thing that gets results. Keep fighting, you deserve the benefits you paid into!
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Ryan Young
•Thanks for mentioning the ombudsman office - I had no idea that existed! I'm definitely going to look into filing a formal complaint through them. It sounds like they might actually have the power to get things moving. The social media strategy is a great idea too. I've been hesitant to go public with this, but you're right that sometimes public pressure is what it takes. It's so messed up that we have to jump through all these hoops just to get the benefits we've paid into our whole working lives. Really appreciate the support and solidarity! 💪
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Yuki Tanaka
I'm so sorry you're dealing with this nightmare! I had a similar experience with WA ESD PFML and it took forever to resolve. One thing that really helped me was filing a complaint with the Washington State Auditor's Office - they have a fraud reporting hotline but they also handle complaints about state agency inefficiencies. The number is 1-866-902-3900. When I called them about my delayed payments, they actually reached out to ESD on my behalf and things started moving within a week. Also, make sure you're logging into your SecureAccess Washington account regularly to check for any action items or document requests - sometimes they'll approve extensions but only if you respond to requests buried in there. The whole system is absolutely broken and you shouldn't have to be doing detective work just to get your rightful benefits, but unfortunately that's where we are. Hang in there and keep fighting! 💪
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Zoe Stavros
•This is incredibly helpful - thank you so much for sharing that hotline number! I had no idea the State Auditor's Office could intervene in cases like this. The fact that they got ESD to respond within a week is amazing. I'm definitely calling them today. I'll also check my SecureAccess Washington account more thoroughly - you're probably right that there might be something buried in there that I missed. It's so frustrating that we have to become detectives just to access our own benefits, but I really appreciate you sharing what worked for you. Knowing that others have successfully navigated this mess gives me hope! 🙏
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