Is the unemployment website down right now? Can't log into Texas TWC UBS

Just tried from the homepage link and still nothing on my end. Maybe it went back down after coming up for you?

Different browsers usually don't fix a true outage, but it CAN help if the issue is a cached redirect loop. Worth eliminating that before assuming the whole site is down.

Tried incognito mode too, same result. Really feels like a server issue on their end rather than anything on my side.

Payment requests can still go in Thursday through Saturday of that week if you miss the Sunday-Wednesday window, right? So there's a small buffer even if the site is acting up.

Yes exactly. Sunday through Wednesday is the main window, but Thursday Saturday of the same week still works. After Saturday it's locked out for that period. So you have more runway than it feels like in the moment.

Good to know there's a buffer. I always panic and try to get it in Sunday morning like my benefits will vanish otherwise.

Mine is already submitted for this period so I'm mostly just stuck waiting to see my adjudication status move. Still frustrating to be locked out.

That's actually really useful because even when UBS comes back up it won't tell me WHY my adjudication is pending, just that it is. Might try this to get a real explanation.

Reaching a live agent to ask about adjudication specifically is something I've wanted to do for two weeks. Going to look into this for my own situation.

My adjudication sat for almost five weeks and I never got a clear reason until someone finally picked up my call. The portal status screen is basically useless for understanding what's actually blocking a claim.

Tried Tele-Serv just now and it picked up. Payment history looks fine. At least I know the outage is just the web portal and not something wrong with my actual claim.

Tele-Serv is underrated for exactly this reason. The website and the phone systems run separately so one being down doesn't mean the other is.

Didn't even know that was an option. Have been staring at a frozen UBS screen for 45 minutes thinking everything was broken.

This is the part that gets me every time. No status page, no banner on the login screen, no message. Just a spinner that goes forever.

Every government site I've ever used works exactly like this. You'd think a status indicator would be a basic feature but here we are.

At least the TWC portal is usually back up within a couple hours during daytime drops. Overnight maintenance is longer but at least it's not during business hours when you're trying to do something urgent.

Already tried exactly that. Full cookie clear, direct URL. Still won't load past the splash screen.

Then it's probably a partial outage affecting certain accounts or IP ranges. Nothing you can do except wait it out at that point.

Partial outages are a thing with UBS. Had one where my account was inaccessible for a full day while my husband could log in fine from the same house. No explanation ever given.

WorkInTexas.com loaded for me no problem. So yeah, definitely a UBS portal issue and not a credential or account problem on my end. That's actually a helpful troubleshooting step.

Never thought to use one to test the other. That's genuinely a good tip.

They sync the same User ID and password, so WorkInTexas.com becoming a quick sanity check for UBS login issues makes sense. Saved me a panic more than once.

This is a legitimate problem. Missing a payment request window because the site is down with no warning and no acknowledgment is genuinely unfair. Did your request end up going through that Thursday-Saturday window?

Barely. Came back up at like 4pm and I submitted immediately. But I aged five years that day.

The Thursday-Saturday buffer exists exactly for situations like this. Cold comfort when you don't know the site is coming back but it does protect you in most cases.

The lack of any outage status page is inexcusable for a system people depend on for rent money. At minimum there should be a banner on the login screen.

Mine just came back up actually. Took about two hours total. Logged in and my adjudication status is still showing pending but at least I can see it now.

Pending adjudication is a waiting game but at least you know it's not stuck on an error. Usually about four weeks from application for a decision.

Two hours is about average for these unannounced outages in my experience. Annoying but at least it's not a full day thing.

Tele-Serv Option 1 for payment requests - writing this down. I've been treating the website as the only option this whole time.

Phone submission counts exactly the same as online submission. The two-business-day processing time is the same either way.

A lot of people don't realize Tele-Serv can submit payment requests and not just check status. It's genuinely useful as a backup when the portal is acting up.

Just saved myself from a future panic attack with this information. Thank you.

The one-time code requirement definitely adds more points of failure to the login process. I didn't get a code for about ten minutes last time I logged in.

Ten minutes is on the long side but I've seen it. The codes are time-sensitive too so if you wait too long for one that finally arrives it might already be expired.

This is accurate and worth knowing. The cutoff is nightly so if a determination got processed at 2pm today you won't see it until tomorrow morning.

So stressing about checking every hour is pointless. Once a day in the morning makes more sense then.

Exactly. Once a day is what TWC itself recommends. Checking UBS repeatedly during the day just runs you in circles.

Partial earnings reducing a payment is completely normal. For every dollar you earn above 25 percent of your weekly amount, the payment drops by that same amount. It's not a penalty, just the formula.

I figured that out eventually but during the outage with no access to any information my brain went straight to 'my claim is being shut down.' Information access really matters when you're waiting on benefits.

The worst part of outages is the uncertainty. You don't know if the site being down is coincidental or if something is specifically wrong with your account.

Browser extensions causing portal failures is real. Ad blockers and script blockers specifically tend to break government sites that use older authentication frameworks.

She'd been using the same browser setup for months without issue and it suddenly broke. Turned out an extension auto-updated and the new version was more aggressive about blocking scripts.

Mine definitely wasn't an extension issue since I tried incognito mode too, which disables extensions. But good tip for people who haven't ruled that out yet.

An overpayment notice with no call access is a nightmare scenario. At least you got a real answer about the timeline.

TWC has to recover every overpayment no matter what, so I needed to know whether to expect my upcoming payment to be held or reduced. The agent told me what to expect, which let me actually plan.

Going to try that service myself. I have a pending notice I've been trying to get clarity on for over a week.

TWC has social accounts but in my experience they don't use them to announce portal outages. The main site at twc.texas.gov is the official channel but even that doesn't have a live status page.

No real-time outage announcements from TWC anywhere that I've found. Community forums like this one are usually faster because someone posts within minutes of an outage starting.

That tracks. This thread was actually the first place I saw confirmation that it wasn't just me today.

That's exactly right. The letter TWC mails each claimant is what sets their specific work search number. It runs from one to five activities a week depending on the county.

Good that I called to confirm instead of just trusting a forum post. The agent was clear that the letter controls and I need to keep a log in case TWC asks for it.

Harris, Dallas, Bexar, Tarrant and Travis counties are all at five a week. Outside those it varies. But the letter is always the right answer to look at first.

This confusion is SO common. Adjudication pending just means TWC hasn't decided yet. Appeal is a totally separate process you can only start after they've actually given you a decision.

I made exactly this confusion in an earlier comment. Good clarification. Mine is in the pre-decision adjudication phase, not any kind of appeal situation.

Appeals go to a Hearing Officer by phone, usually with a packet mailed five to ten days before. That's very different from waiting on an initial determination.

Knowing the difference matters a lot for figuring out what you can actually do while you wait.

Confirmation bias working hard on that one, but I completely understand the feeling.

Probably right but it really does feel targeted sometimes. Like it knew I had a deadline.

The Thursday-Saturday catch-up window for payment requests exists specifically because TWC knows people have access issues. It's a small acknowledgment that the system isn't perfectly reliable.

Confirmed back up here too, Houston area. Total downtime was about two hours for me. Adjudication still pending but at least I can see it.

Up in San Antonio as well. Seems like it resolved itself across the board.

Hopefully everyone who needed to submit something got it in. The buffer window on payment requests really does save people in situations like this.