Can't reach Texas Unemployment? Claimyr connects you to a live TWC agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the TWC
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the TWC drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Why don't you just call the FEMA helpline instead? They coordinate with TWC on disaster benefits. I found them MUCH easier to reach than TWC. They helped me understand my DUA timeline when I couldn't get through to TWC.
This is partially correct but potentially misleading. While FEMA does coordinate with TWC on disaster declarations, they don't administer the DUA program directly. FEMA representatives often don't have access to specific claim details in the TWC system and can only provide general information about DUA eligibility periods. For specific claim questions, you still need to speak with TWC directly.
UPDATE: I finally got through to TWC this morning! For anyone who has the same question - DUA end dates vary depending on which disaster affected you. The November 17th date was specifically for Hurricane Emily victims in certain counties. My benefits (Jefferson County flooding) actually continue until January 15, 2026! The agent said I should have received a determination letter with this info, but they had my old address on file so I never got it. She's sending a new copy. Thank you everyone for your help! Such a relief to know I've still got benefits while my workplace is being repaired.
That's great news! Always a good reminder to keep your address updated with TWC. Glad you got it sorted out.
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Make sure you request a copy of your employer's response to TWC before your hearing! You have a right to see what they claimed about you. This way you can prepare to address their specific allegations. Call TWC and ask for this information - it might take some persistence to get through. Btw what kind of cleaning job was it? My wife works in that industry and unfortunately this kind of thing happens a lot with certain companies.
It was office cleaning for a small business complex. Evening shifts, about 25 hours a week. And thanks for the tip about requesting their response - I had no idea I could do that!
After your appeal is filed, TWC will mail you a notice with the date and time of your hearing, which will likely be conducted by phone due to the high volume of cases they handle. Make sure your phone number is current in the TWC system! On the day of the hearing: 1. Be in a quiet place with good reception 2. Have all your notes and evidence ready 3. Don't interrupt others (the hearing officer will give you time to respond) 4. Answer questions directly and truthfully 5. If you don't understand something, ask for clarification And remember to keep requesting payment every two weeks while waiting for your appeal. If you win, you'll receive benefits for all eligible weeks you requested payment.
This is really helpful - thank you! I didn't realize I needed to keep requesting payments during the appeal. I definitely wouldn't have known to do that.
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everyone giving good advice but nobody mentioning you should RECORD THE HEARING!!! texas is a one-party state which means you can record without telling them. that way if they lie you have proof for next appeal level if needed. saved me when my employer straight up lied
While Texas is indeed a one-party consent state for recordings, TWC appeal hearings are already recorded by the hearing officer. You can request a copy of the official recording if needed for further appeals. Making your own recording is unnecessary and might actually create issues if the qualities differ and create confusion in later proceedings.
After using Claimyr to finally reach TWC (was getting nothing but busy signals for weeks), the agent told me that staffing agency cases often hinge on the specific wording in their policies. Make absolutely sure you're using their exact terminology from their documents when describing what you did or tried to do. If their policy says "update availability" but you keep saying "I tried to request reassignment," it can create confusion. Use their exact words.
That's a really good point I hadn't considered. Their policy specifically says "update availability status in the associate portal within 48 hours of assignment completion." I'll make sure to use exactly that wording instead of more general terms.
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One more important thing about DUA that others haven't mentioned: There's a 30-day application deadline from when the DUA program is announced for your disaster area. Unlike regular unemployment which you can apply for anytime, DUA has a strict window. Make sure you don't miss it even if you're still gathering documentation.\n\nAlso, your pay documentation issue is common for 1099 workers. TWC has a specific affidavit form for self-employed or 1099 workers applying for DUA. You'll need to report your earnings as accurately as possible based on the Venmo/check records you have. Be prepared to provide bank statements showing the deposits as supporting evidence.\n\nRegarding the termination reason: be completely transparent, but frame it in the context of how the disaster created the circumstances that led to your job loss (having to care for children, disruption to normal work patterns, etc.
Luca Marino
Make sure you do your work search activities too!!! They will deny you if you aren't doing the required number each week (it's 3 for most counties in Texas). Document EVERYTHING. The system is designed to trip people up!
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Anastasia Ivanova
I just wanted to update everyone - I filed my new claim yesterday and made sure to clearly explain the layoff situation. The online system says my claim is under review, so now I'm just waiting. I also reached out to my former manager who agreed to provide a letter confirming the department-wide layoff. Thanks everyone for the advice - I'll update when I hear something!
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Aisha Rahman
•That's great! Having documentation of the layoff should help a lot. The review process usually takes about 21 days, but it can be faster. Good luck!
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