Can't reach Texas Unemployment? Claimyr connects you to a live TWC agent in minutes.
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Using Claimyr will:
- Connect you to a human agent at the TWC
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the TWC drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Make sure you do your work search activities too!!! They will deny you if you aren't doing the required number each week (it's 3 for most counties in Texas). Document EVERYTHING. The system is designed to trip people up!
I just wanted to update everyone - I filed my new claim yesterday and made sure to clearly explain the layoff situation. The online system says my claim is under review, so now I'm just waiting. I also reached out to my former manager who agreed to provide a letter confirming the department-wide layoff. Thanks everyone for the advice - I'll update when I hear something!
That's great! Having documentation of the layoff should help a lot. The review process usually takes about 21 days, but it can be faster. Good luck!
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Make sure you request a copy of your employer's response to TWC before your hearing! You have a right to see what they claimed about you. This way you can prepare to address their specific allegations. Call TWC and ask for this information - it might take some persistence to get through. Btw what kind of cleaning job was it? My wife works in that industry and unfortunately this kind of thing happens a lot with certain companies.
It was office cleaning for a small business complex. Evening shifts, about 25 hours a week. And thanks for the tip about requesting their response - I had no idea I could do that!
After your appeal is filed, TWC will mail you a notice with the date and time of your hearing, which will likely be conducted by phone due to the high volume of cases they handle. Make sure your phone number is current in the TWC system! On the day of the hearing: 1. Be in a quiet place with good reception 2. Have all your notes and evidence ready 3. Don't interrupt others (the hearing officer will give you time to respond) 4. Answer questions directly and truthfully 5. If you don't understand something, ask for clarification And remember to keep requesting payment every two weeks while waiting for your appeal. If you win, you'll receive benefits for all eligible weeks you requested payment.
This is really helpful - thank you! I didn't realize I needed to keep requesting payments during the appeal. I definitely wouldn't have known to do that.
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everyone giving good advice but nobody mentioning you should RECORD THE HEARING!!! texas is a one-party state which means you can record without telling them. that way if they lie you have proof for next appeal level if needed. saved me when my employer straight up lied
While Texas is indeed a one-party consent state for recordings, TWC appeal hearings are already recorded by the hearing officer. You can request a copy of the official recording if needed for further appeals. Making your own recording is unnecessary and might actually create issues if the qualities differ and create confusion in later proceedings.
After using Claimyr to finally reach TWC (was getting nothing but busy signals for weeks), the agent told me that staffing agency cases often hinge on the specific wording in their policies. Make absolutely sure you're using their exact terminology from their documents when describing what you did or tried to do. If their policy says "update availability" but you keep saying "I tried to request reassignment," it can create confusion. Use their exact words.
That's a really good point I hadn't considered. Their policy specifically says "update availability status in the associate portal within 48 hours of assignment completion." I'll make sure to use exactly that wording instead of more general terms.
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One more important thing: keep requesting payment every two weeks while your appeal is pending! If you win, they'll pay you for all those weeks, but ONLY if you've been submitting your payment requests on time. A lot of people forget to do this during the appeal process and miss out on weeks of benefits.
I didn't know this! I haven't been requesting payments because I assumed I couldn't while the appeal was happening. Thank you for telling me - going to do this right away!
Almost forgot - make sure you understand exactly how the hearing works. It'll be a phone call with you, the hearing officer (like a judge), and probably your former employer. You'll all be sworn in. The hearing officer asks questions first, then you and the employer each get to tell your side. At the end, you can make a final statement. Be super professional no matter what your ex-employer says. Don't argue or get emotional even if they lie. Just say "That's not accurate" and refer to your evidence. Also, expect the call to last 30-60 minutes, so be somewhere quiet where you won't be interrupted.
Thank you! I was planning to take the call from home, but I have a barking dog. Maybe I should go sit in my car instead to make sure it's quiet.
Definitely take it from your car if that's the quietest option! Also, USE HEADPHONES - it helps you hear better and sounds more professional. And have a phone charger just in case!
Mateo Hernandez
To address the original poster's follow-up question: If your workplace suffered additional damage from Beryl that extends your unemployment period, you should contact TWC to update your existing DUA claim. While you don't need to file a completely new claim, you may need to provide documentation showing the extended impact. This could include a letter from your employer stating the additional closure time due specifically to Beryl damage, photos of new damage, or repair estimates showing the extended timeline. The key is documenting that your unemployment duration has been extended specifically because of the subsequent hurricane damage.
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NebulaNova
•This is super helpful, thank you! I'll get a letter from my boss explaining the situation with the extended closure. Really appreciate the clear advice.
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Andre Dupont
guys remember to keep requesting payment every 2 weeks even while dealing with this confusion!! i almost forgot my payment request with all this beryl stuff happening
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Mateo Hernandez
•This is excellent advice. Regardless of disaster circumstances, you must continue to request payment every two weeks to maintain your benefits. Missing a payment request can create significant complications with your claim.
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