TWC denied my claim after employer suddenly changed positions - need appeal help

You definitely need to appeal this determination right away. You only have 14 calendar days from the date on your determination letter to file the appeal. You can do this online through your TWC account or by mailing/faxing a letter stating you want to appeal. Make sure to include your name, social security number, and the specific determination you're appealing. In your appeal, focus on the fact that you were never given any warnings about performance issues and that the supervisor actually offered you another position (which never materialized). This suggests they didn't have problems with your work. Also mention that they ghosted you after promising to call about the new position. Keep requesting payment every two weeks even while your appeal is pending. If you win the appeal, you'll get backpay for any weeks you requested payment.

same thing happened to my cousin last year!!! her boss told her they were gonna give her more hours then ghosted her and told unemployment she quit!!! so messed up. make sure u tell TWC exactly what happened and dont miss the appeal deadline

What you're describing is a constructive discharge situation, where the employer effectively terminated you by ghosting you after promising a new position. For your appeal, you'll need to be very specific about dates, times, and the exact conversations. Write everything down now while it's fresh in your memory. During the appeal hearing, TWC will give both you and the employer a chance to present your case. The employer will need to prove they had good cause to fire you, which typically requires showing they gave you warnings about your performance and an opportunity to improve. Since you were never told about any performance issues, point this out during the hearing. Also emphasize that the supervisor actually offered you another position, which contradicts their claim that they were dissatisfied with your work. I've been through the TWC appeal process and won by focusing on these kinds of contradictions in the employer's story. Stay calm, stick to the facts, and you'll have a good chance.

I'm going through something similar and it's SO FRUSTRATING!! My employer told TWC I wasn't doing my job properly but never once mentioned anything to me while I was working there. How can they expect us to improve if they don't tell us there's a problem?? The whole system seems rigged for employers.

Has anyone else noticed that when you try calling TWC about these issues, it's literally IMPOSSIBLE to reach a human being???? I spent THREE DAYS trying to get someone on the phone about my determination letter and kept getting busy signals or disconnected. BEYOND FRUSTRATING!!!

One more important thing - during your appeal hearing, the burden of proof is on the employer to show they had good cause to terminate you. Since they're claiming poor performance, they should have documentation showing they informed you of problems and gave you a chance to improve. If they can't provide this, it significantly strengthens your case. Also, the fact that your supervisor offered you another position directly contradicts their claim that your work was unsatisfactory. Make sure to emphasize this contradiction during your hearing. The TWC appeals process actually has a decent success rate for claimants who were unfairly denied. Just be organized, stick to the facts, and don't let your emotions take over during the hearing.

i had a similar issue but i lost my appeal lol. the hearing officer basically just believed whatever my boss said even tho they were lying. good luck but dont get ur hopes up the system is rigged

Make sure you request a copy of your employer's response to TWC before your hearing! You have a right to see what they claimed about you. This way you can prepare to address their specific allegations. Call TWC and ask for this information - it might take some persistence to get through. Btw what kind of cleaning job was it? My wife works in that industry and unfortunately this kind of thing happens a lot with certain companies.

After your appeal is filed, TWC will mail you a notice with the date and time of your hearing, which will likely be conducted by phone due to the high volume of cases they handle. Make sure your phone number is current in the TWC system! On the day of the hearing: 1. Be in a quiet place with good reception 2. Have all your notes and evidence ready 3. Don't interrupt others (the hearing officer will give you time to respond) 4. Answer questions directly and truthfully 5. If you don't understand something, ask for clarification And remember to keep requesting payment every two weeks while waiting for your appeal. If you win, you'll receive benefits for all eligible weeks you requested payment.