Just wanted to update that if your claim shows 'under review' status, it usually means a TWC examiner has been assigned to your case but they might need additional information. Did you try checking the Claim and Payment Status section on the TWC website? Sometimes there's more detailed information there than in the correspondence inbox. Also, be sure to keep requesting payments on your regular schedule even while your claim is under review. If you miss payment requests, it can further delay everything.

I had success getting through to TWC last week by calling their tele-serv number (800-558-8321) first, selecting option 2 for claim information, entering my PIN, then pressing 0 repeatedly until it transferred me to a representative. It took about 20 minutes of waiting, but I finally got to speak with someone who helped resolve my claim issue. If your issue is specifically about work separation documentation, you might need to upload a more detailed explanation letter. Go to your TWC portal, select 'Submission of Information,' then 'General' as the document type, and upload a detailed letter explaining your layoff situation, including dates, supervisor name, and reason given for separation.

Update on my earlier advice: I just remembered that for DUA claims specifically, you need to submit Form E-230DUA along with your additional evidence for reconsideration. It's a separate form from regular unemployment reconsiderations. You can download it from the TWC website or ask them to email it to you. This form allows you to request reconsideration without going through the formal appeal process. Fill it out completely and attach all your additional evidence (bank statements, damage photos, client emails about cancelled work, etc.).

Just want to add - when you submit your bank statements, highlight the deposits that correspond to your 1099s and invoices. Don't make them hunt for the information. I created a simple spreadsheet showing: Date, Client, Invoice #, Amount, and Date Deposited. This made it super clear how everything connected. The TWC examiner who finally approved my claim actually commented on how helpful that was.

I just applied today, so still waiting on approval. The agent said it could take 1-2 weeks because they're processing so many claims right now. I'll update when I hear back!

I had a similar situation back during Hurricane Harvey. People kept saying different things about who qualified. What really matters is if your county was in the federal disaster declaration AND if you lost work directly because of the disaster. My cousin applied for Harvey benefits even though he was laid off BEFORE the storm and got denied. It has to be directly caused by the disaster event.

i went thru hurricane DUA last yr and it was a nightmare the twc ppl never knew what was going on had to keep calling and asking diffrent agents til i got someone who actully knew what they were doing

Here's what the different status indicators mean for DUA claims: 1. Benefit amount showing + determination letter = Approved 2. Benefit amount showing but no determination letter = Provisionally calculated but pending final approval 3. $0 benefit amount = Either pending initial review OR missing required documentation Make sure both you and your boyfriend check your correspondence inbox daily and respond to any requests for information immediately. DUA has stricter documentation requirements than regular unemployment.

anyone else think its weird we have to use a 3rd party app to verify for govt benefits? seems fishy to me

UPDATE: Just wanted to let everyone know what happened. I finally got through to a TWC representative thanks to the Claimyr service (that actually worked!). The rep confirmed the "not eligible" status was because of the ID verification issue. They helped me verify my identity directly on the phone (asked me questions about my work history and previous addresses) and said it would override the ID.me requirement. They also let me submit my late work search activities since it was within the 7-day window. My status is back to "under review" now which the rep said is normal while they process everything. Such a relief! Thank you all for the advice!