Still got PA UC payments with open issue on my claim - is this normal?

Yes, PA UC sometimes continues paying while investigating open issues. It depends on the type of issue flagged. Keep filing your weekly claims and make sure you're available for any calls from them - they might be trying to verify something. You can check your Determination History in your dashboard for any updates or information about what the open issue is.

omg be careful with this!!! i got paid for 6 weeks with an open issue and then they hit me with a massive overpayment when they decided i wasn't eligible!!! now i owe them like $2400 and they're taking 33% of my new benefits to pay it back 😭

This happened to me back in January. Open issue appeared but payments kept coming for about 4 weeks. In my case, they were verifying my previous employer's information because the company had been bought by another business. Eventually the issue cleared itself without me doing anything. Definitely keep filing your weekly claims regardless - if you stop filing and the issue resolves, you won't get paid for those missed weeks.

its all about the TYPE of open issue. some stop payment some dont. depends if its a eligibility issue or just verification issue. ive been on PA UC 3 times in 5 years and its different everytime lol

You should really try to find out what the open issue is about. Have you tried calling the UC service center? I know it's nearly impossible to get through on the phone lines, but I used Claimyr (claimyr.com) last month when I had a similar situation and they got me connected to a PA UC agent in about 20 minutes. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 The agent was able to tell me exactly what my open issue was (in my case it was about my availability for work) and I got it resolved right away. Better to be proactive than wait for a potential overpayment notice.

The ENTIRE PA UC SYSTEM is a complete JOKE!!! They flag random "open issues" on perfectly valid claims and then make it IMPOSSIBLE to reach anyone!!! Meanwhile they keep paying some people but cut others off with THE EXACT SAME ISSUE. There's ZERO consistency in how they handle anything!!! I had an open issue for THREE MONTHS before someone finally fixed it. No explanation, no apology, nothing!!! Good luck getting ANY answers from them!!!!

Some additional advice: take screenshots of everything in your account, especially your payment history and the open issue indicator. Document all attempts to contact them. If they later try to claim overpayment, you can show you were acting in good faith by accepting payments the system was releasing to you while also trying to resolve the issue they created. Keep detailed records of all your job search activities too - sometimes open issues are related to work search requirements.

I went through exactly this last month! I kept getting paid for 5 weeks with an open issue. When I finally got through to someone (took forever), they told me it was just because they were verifying my identity and the system keeps paying during that type of review. Everything was fine in the end. Don't stress too much but definitely try to find out what it's about if you can.

my cousin works for the unemployment office (not in PA tho) and she says open issues with continued payment usually arent the serious kind. if they thought u were committing fraud they woulda stopped paying already

UPDATE: I managed to get through to someone at PA UC this morning! The open issue was just verifying my job separation reason - my employer hadn't responded to their initial inquiry on time. The agent removed the flag and said my payments were correct and will continue normally. Such a relief! Thanks everyone for your help and advice!

Glad to hear you got it resolved! Your situation is actually really helpful for others to know about. It shows how important it is to keep trying to reach them even when the system seems to be working normally. The fact that they continued paying you while the employer missed their deadline shows PA UC does try to protect claimants when it's the employer's fault for not responding. Thanks for following up with the resolution - these kinds of updates are super valuable for the community!

This is such a helpful thread! I'm currently dealing with something similar - got an open issue that appeared 2 weeks ago but payments are still coming through. Reading about everyone's experiences, especially Ezra's resolution, gives me hope that mine might just be routine verification too. I'm definitely going to try that Claimyr service that Jay mentioned since calling directly has been impossible. Really appreciate everyone sharing their stories - both the success stories and the warnings about overpayments. It helps to know what to expect and document everything just in case!

This thread has been incredibly helpful! I'm dealing with a similar situation where I have an open issue but payments are still coming through. It's such a relief to see Ezra's update that it was just employer verification delay - that gives me hope mine might be something routine too. The advice about documenting everything and using services like Claimyr to actually reach someone seems invaluable. PA UC's communication is so poor that having real experiences from people who've been through this is worth its weight in gold. Thanks everyone for sharing both the success stories and the cautionary tales!

I'm so glad I found this thread! I'm currently in week 2 of having an open issue while still receiving payments, and the uncertainty has been killing me. Reading Ezra's update that it was just employer verification delay is such a relief - that could totally be my situation too since my former employer has been pretty unresponsive about everything. The advice about using Claimyr and documenting everything is gold. I've been calling PA UC every day with zero luck, so I'm definitely going to try that service. It's crazy how much better this community explains what's actually happening than any official PA UC communication! Thanks everyone for sharing your real experiences - it makes such a difference when you're dealing with this stressful situation.

Just wanted to add another data point to this incredibly helpful thread! I went through almost the identical situation about 6 months ago - open issue appeared, payments continued for about 3 weeks, and I was terrified of overpayment. Turns out it was also employer verification (my previous company had changed their payroll system and there was confusion about my wage records). What really helped me was keeping a detailed log of every attempt to contact PA UC, including dates, times, and phone numbers tried. When I finally got through (took about 15 tries over 2 weeks), the agent actually appreciated that I had been proactive in trying to resolve it. She mentioned that they see the call attempts in their system and it shows you're not just ignoring potential issues. For anyone currently dealing with this - definitely keep filing your weekly claims and document everything as others have suggested. The system continuing to pay you is actually a good sign in most cases. If they suspected fraud or had serious eligibility concerns, payments would typically stop immediately. Hang in there!

This entire thread has been such a goldmine of information! I'm currently in week 3 of having an open issue with continued payments, and reading everyone's experiences - especially Ezra's successful resolution - has really helped calm my nerves. The pattern seems to be that most of these open issues are routine verification problems rather than serious eligibility concerns. What strikes me most is how much more useful this community discussion is than anything PA UC provides officially. The fact that we all have to piece together how the system actually works through shared experiences really highlights how broken their communication is. I'm definitely going to follow the advice here: document everything with screenshots, try the Claimyr service since regular phone lines are impossible, and keep filing weekly claims. It's also reassuring to know that continued payments while having an open issue is actually pretty normal and often indicates it's not a serious problem. Thanks to everyone who shared both their success stories and cautionary tales - having real data points from people who've actually been through this is invaluable when you're dealing with such an opaque system!

This thread has been absolutely invaluable! I'm currently dealing with my first open issue (appeared 4 days ago, still getting payments) and was completely panicking until I found this discussion. Reading Ezra's update that it was just employer verification delay has given me so much relief - that's very likely what mine is too since my former company has been slow to respond to everything. The practical advice here is incredible - I had no idea about services like Claimyr or that I should be documenting everything with screenshots. I've been trying to call PA UC with zero success, so I'm definitely going to try that alternative service. It's honestly ridiculous that we need to rely on community knowledge like this because PA UC's official communication is practically useless. I'm also really grateful for the mix of success stories and warnings about overpayments - it gives a realistic picture of what to expect and prepare for. The fact that continued payments during an open issue seems to be pretty common and often indicates routine verification rather than serious problems is very reassuring. Thanks to everyone who took the time to share their experiences - both the good outcomes and the cautionary tales. This kind of real-world information is worth its weight in gold when you're navigating such a confusing system!

I'm new to this community but this thread has been incredibly helpful! I just started receiving unemployment benefits a few weeks ago and had no idea that open issues with continued payments were so common. Reading through everyone's experiences, especially Ezra's successful resolution with the employer verification delay, really helps me understand how the PA UC system actually works versus what you might expect from their (lack of) communication. The practical tips here are amazing - I had never heard of Claimyr before, and the advice about documenting everything with screenshots seems so obvious in hindsight but isn't something you'd think to do initially. It's frustrating that we have to crowdsource this kind of essential information, but I'm really grateful for communities like this where people share real experiences and solutions. For anyone currently dealing with open issues - it sounds like the key takeaways are: keep filing weekly claims, document everything, try alternative services like Claimyr to actually reach someone, and don't panic if payments continue (it often means it's routine verification). Thanks to everyone who shared their stories - both the success cases and the cautionary tales about overpayments. This kind of real-world knowledge is invaluable!

This thread is absolutely fantastic - thank you to everyone who shared their experiences! As someone who's been dealing with PA UC for the first time, I had no idea that open issues with continued payments were so common. Reading Ezra's successful resolution where it was just employer verification delay is incredibly reassuring, especially since that seems to be one of the most frequent causes. The practical advice throughout this thread is pure gold. I never would have known about Claimyr or thought to systematically document everything with screenshots. It's pretty telling that we have to rely on community wisdom like this because PA UC's official communication is so inadequate. What really stands out to me is the pattern that emerged - continued payments during an open issue often indicates routine verification rather than serious eligibility problems. That's such valuable insight that you'd never get from official sources. For anyone else reading this who might be dealing with a similar situation: definitely follow the advice here about keeping detailed records, trying alternative contact methods, and not panicking if payments continue. This community knowledge could save you a lot of stress and help you handle the situation much more effectively!

I'm dealing with this exact situation right now! Just hit week 2 of having an open issue while still receiving payments, and I was absolutely terrified until I found this thread. Ezra's update about it being employer verification delay is such a huge relief - that's probably what's happening with mine too since my previous employer has been super slow responding to everything. The advice about using Claimyr is a game changer - I've been calling PA UC every single day with zero luck. Definitely going to try that service this week. Also taking screenshots of everything right now like Ana suggested. It's honestly frustrating that we have to piece together how this system actually works through community discussions like this, but I'm so grateful everyone shared their real experiences. The pattern of continued payments often meaning routine verification rather than serious issues is incredibly reassuring. Will definitely keep filing my weekly claims and update if I get through to someone!