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PA UC open issue changed to 'claim review complete' but still showing - will I get paid?

Super confused about my PA unemployment status right now! Last week I noticed I had 1 claim issue on my account. I managed to get through to someone at the UC office (took like 2 hours of redials 😠) and they told me they'd work on resolving it, and afterward I'd either continue getting benefits or be disqualified. Fast forward a few days - yesterday I checked my portal and saw that the status changed from "under review" to "claim review complete" BUT the open issue is still showing on my dashboard. The weird thing is when I filed my weekly claim today, it said I should expect payment instead of telling me to call unemployment like it did last week. Does anyone know if this means I'll actually get paid this week? Or is the system just glitchy and I'll end up disappointed? Really need this money for rent due next week!

Malik Thomas

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youll probly get paid. the same thing happen to me in february and the payment came thru even tho the open issue was still showing. sometimes the dashboard takes a few days to update after they finish the review

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Emma Wilson

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That's a relief to hear! Did you have to do anything extra or it just worked itself out?

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This is very common with PA UC's system. When your weekly certification says 'expect payment' it's usually a good sign. The dashboard often lags behind the actual claim status. Since a UC rep told you they were reviewing it, and now it shows 'claim review complete,' this typically means they've resolved it in your favor but the system hasn't fully updated to remove the open issue flag on your dashboard. You should receive your payment in 2-3 business days. If you don't receive it by then, that would be the time to contact them again. Also, I recommend checking your payment history tab - sometimes that updates before the dashboard does.

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Emma Wilson

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Thank you so much for the detailed explanation! I'll check the payment history tab and give it a few days before panicking.

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Ravi Kapoor

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Not necessarily true. I had a similar situation in March and even though it said to expect payment, I didn't get anything for 3 more weeks! The system is BROKEN. 'Claim review complete' could mean ANYTHING - they could have decided against you but not updated everything. Nobody at PA UC communicates with each other!

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Freya Larsen

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DONT GET YOUR HOPES UP!!! I wont sugar coat this. PA unemployment is a DISASTER and their systems rarely match up with reality. My dashboard has been showing an open issue for 6 weeks even though I've been getting paid! Then suddenly last week my payment stopped with NO explanation! Tried calling 53 TIMES yesterday and couldn't get through. The whole system is designed to frustrate us into giving up!!!!!

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yikes sorry to hear that. so frustrating

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Emma Wilson

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Oh no, that's exactly what I'm afraid of... I really can't afford any payment gaps right now 😟

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Omar Zaki

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I had this exact situation in January. For me, the payment went through normally when it said 'expect payment' even though the dashboard still showed an open issue. The online system is notorious for not updating all screens at the same time. If you need to get through to an agent again (which I don't think you will based on what you've described), I recommend using Claimyr (claimyr.com). I was skeptical at first but their service actually worked for me when I needed to talk to someone about a different issue later. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2

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Emma Wilson

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Thanks for sharing your experience - it's reassuring to hear! And I appreciate the contact tip just in case. Their system is so frustrating to navigate.

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Chloe Taylor

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This happens all the time. My sister works for UC (not in claims dept tho) and she says their computer systems are from like 1995 lol. Different parts update at different times. If it says expect payment that's usually good. Doesn't make sense they would tell you to expect money if they disqualified you

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Ravi Kapoor

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Funny how they always blame 'computer systems' but never fix anything! Been this way for YEARS! 🙄

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Emma Wilson

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Update: You guys were right! The money hit my account this morning even though the dashboard STILL shows the open issue. So weird but I'm not complaining! Thanks for all your help and reassurance when I was freaking out.

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Great news! Thanks for updating us. For future reference, this is pretty common with PA UC - the 'expect payment' message is usually the most reliable indicator, even when other parts of the system show conflicting information.

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Malik Thomas

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awesome! glad it worked out for you!

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