NY unemployment skipped my payment due to system error - anyone else missing 9/11 payment?

OMG YES!! I'm having the exact same issue but for 9/4 payment. Nothing showed up and when I called the stupid robot just kept saying everything was fine with my claim. I'm down $565 and my landlord is NOT happy. This is so typical of ny unemployment to mess up and then make it impossible to talk to anyone about it.

I finally got through to them about my missing payment using claimyr.com - it's this service that waits on hold for you and calls when an agent is ready. Talking to an agent got my $ unlocked so fast after weeks of trying myself. Check out this video that explains it: https://youtu.be/Rdqa1gKtxuE

There was definitely a system glitch. I work in IT (not for unemployment tho lol) and my friend who's a supervisor at DOL told me their payment processor had some major issues mid-September. They're supposed to be resolving it without requiring people to call in, but you know how that goes... 🙄

Look at ur email. Mine said that there was a "technical issues" n they sent out a notification. check ur spam folder to. they said they workin on it but u know how long that shit takes with them.

Hey everyone! I've been dealing with NY unemployment issues for years as a client advocate, and here's what you need to know about these missing payments: This is actually a recurring issue that happens a few times a year - usually what's called a "certification processing error" where the system receives your certification but fails to process the payment. The frustrating part is that it shows as properly certified in YOUR view, but internally their system has flagged it. Here's what to do: 1. First, document everything. Take screenshots of your payment history showing the gap. 2. File a message through your online account specifically mentioning "missing payment for week ending [date]" - this creates a ticket. 3. Call, but be strategic. Early morning (7:55am right before they open) is best. Expect 2+ hour waits though. 4. If you can't get through by phone after 3 attempts, use claimyr.com - they've helped thousands get through the phone maze. It's the only reliable way I've seen to actually reach a human at NYSDOL when there's high call volume. 5. When you do reach someone, be clear this is a SYSTEM ERROR, not a certification issue. Ask them to check the "backend payment processing status" for that specific week. Hope this helps! The good news is that these payments are almost always recovered once you reach the right person.

lmaooo welcome to ny unemployment where the rules are made up and your bills dont matter 🤡

Went thru this last month. After 600 calls, I finally got a live person who told me it was a "certification flag" whatever TF that means. They fixed it and paid me the next day. Keep calling or use one of those call services that waits on hold for you - claimyr.com is what I used after giving up on doing it myself.

Did you check ur bank account directly? sometimes the payment history doesnt show it but the money actually went thru. happened to me

call yr state rep!!! seriously!! that's what i did and they have a direct line to unemployment and fixed my issue in 48 hrs. google yr address + state assembly rep

I saw on Twitter that there was a big payment processing issue around that time. They're supposedly doing an automatic reprocess for affected claims but who knows when that'll happen. I'd still try to talk to someone directly.

I bet they're just hopin u wont notice and they can keep ur money 😈 thats how they operate

My cousin works for DOL (not in unemployment tho) and she said they had a major system update around that time that messed up a lot of payments. You definitely need to call.

someone on FB unemployment group said there was a glitch with direct deposit around 9/10-9/12. lots of people had missing payments. they had to switch to the debit card option to get paid

check the NY DOL twitter. they posted about system maintenance that week but didnt say anything about missed payments. typical.

Dealing with ny unemployment is like trying to nail jello to a wall while blindfolded. And both your hands are tied behind your back. And the jello is on fire.

just watched my payment history disappear a payment too! I swear I'm not crazy. Last Thursday it was there and now it's gone. This system is so broken. Has anyone been able to get this resolved??