NY unemployment payments not showing up this week - anyone else having issues?

Same boat here! No payment since Tuesday, which is super weird cause I've been getting paid regularly every week since April. The website shows everything is normal on my end too. I've called like 15 times today and just get the stupid robot voice telling me to call back later. This is so frustrating!

After calling for two straight days and getting nowhere, I finally found a service called Claimyr (claimyr.com) that got me through to an actual human at unemployment. Talking to an agent got my payments unlocked within hours - turns out there was a random flag on my account that only a rep could remove. Best decision I made after banging my head against the wall for days. They have a youtube video explaining how it works: https://youtu.be/Rdqa1gKtxuE

THIS IS HAPPENING TO EVERYONE!!! I've been in 3 fb groups for ny unemployment and literally hundreds of people are posting about missed payments this week. Something is definitely wrong with their system. I heard they're doing some kind of update but of course they didn't bother to tell anyone. Typical nysdol garbage 🙄

I finally got through yesterday after calling non-stop from 7:58am (right before they open). Took 126 attempts - I counted! The rep told me there's a massive backlog of claims they're processing because of some technical upgrade they did last weekend. She said payments should resume by next week but couldn't give me an exact date. So frustrating but at least I know what's going on now.

I work in IT and I can tell you what's probably happening. The unemployment systems run on ancient technology (like 1980s COBOL programs) and whenever they try to update anything, it causes a cascade of problems. Most states have been trying to modernize but it's like trying to repair a plane while it's flying. This happened in California too about 3 months ago - payments were delayed for almost 2 weeks during their system upgrade.

Here's what I've learned after dealing with NY unemployment for way too long (going on 7 months now): - System delays like this happen at least once every couple months. They NEVER announce it beforehand. - If you need to actually talk to someone, don't waste time with the main number. Your best bet is to try calling right when they open (8am) or use claimyr.com which has saved me multiple times when I couldn't get through. - Always keep documentation of your weekly certifications (screenshots) in case something goes wrong. - The online message system is basically useless - I've never gotten a helpful response through it. - If your payment is delayed but nothing has changed with your claim, you'll usually get it eventually. It's when they actually have a specific problem with your claim that you need to worry. - If you're desperate, sometimes reaching out to your state representative's office can help get things moving. Hope this helps someone. The system is absolutely broken but unfortunately we're stuck with it. 😑

Has anyone tried messaging them on Twitter? I've heard that sometimes works better than calling because they're worried about public image on social media.

I was having the same issue and ended up talking to someone today. Here's the weird part - they said my payment was delayed because I answered ONE certification question differently than I usually do (I said I looked for work on different days than normal). That somehow triggered a review flag. Check if you did anything differently on your last certification compared to previous weeks.

just wanted to update everyone - my payment finally hit my account this morning! I never got through to anyone on the phone, it just suddenly appeared. Maybe they're working through the backlog now.

its bs that we have to jump through all these hoops just to get money we're legally entitled to. the whole system is designed to make people give up. if a private company operated this way theyd be out of business in a week.

My sister works for another state agency (not unemployment) and she said they got an internal memo that NYSDOL is implementing a new fraud detection system this month, and that's causing payment processing delays across the board. They're apparently reviewing claims more carefully now because of some big fraud ring they busted last month. Just passing along what I heard!

I haven't gotten paid for TWO WEEKS now. Called my bank thinking maybe there was a problem on their end. Nope. Called unemployment over 50 times, no luck getting through. This is absolutely criminal - they can't just stop paying people with no explanation!!! People have bills to pay and families to feed!

Anyone notice that this ALWAYS happens at the end of the month when rent is due? Makes you wonder if it's intentional to reduce how many people they have to pay... 🤔

FYI for everyone - I just spoke with someone (finally got through using claimyr.com after days of trying to call myself). They told me they're aware of widespread payment delays and are working to resolve them. The rep specifically said NOT to keep calling as it's overloading their system and making the backlog worse. They said most delayed payments should process within 72 hours.