Anyone know how to fix missing weeks of ny unemployment payments in the middle of my claim?

I had this EXACT same problem but with 3 weeks in February. turns out I accidentally didn't certify for those weeks. Double check ur certification history to make sure u actually certified for those missing weeks. If u did, then it's probably a technical error on their end that only a rep can fix.

After weeks of trying to reach someone at NY unemployment with no luck, I found this service called Claimyr (claimyr.com) that got me connected with an actual human agent in like 20 minutes. Talking to a real person was what finally got my missing payments released. Seriously was the best investment I've made during this whole unemployment mess. They have a YouTube video explaining how it works too: https://youtu.be/Rdqa1gKtxuE

Same thing happened 2 me! had missing weeks from January to Feb. You need to call and specifically ask for a "DOCREPAY" - its their code for fixing missing weeks. Took me 6 tries to get someone who knew what they were doing but they fixed it in like 5 min once I got the right person.

This could be a bunch of different issues: 1) Did you report any income during those weeks? Sometimes that can cause a review 2) Was there a holiday during those weeks? The system sometimes messes up around holidays 3) Check if your address or banking info changed around that time 4) Sometimes they randomly select claims for additional verification Unfortunately you HAVE to speak to a human. The ny unemployment system is designed to be impossible to navigate without talking to someone. Keep calling as soon as they open (7:30am) - that's when I finally got through after weeks of trying.

i had this issue and spent 4 MONTHS trying to fix it myself. ended up having to contact my state senator's office. they have special liasons to the unemployment office who can escalate your case. took about 2 weeks after i did that but they fixed everything and got my missing $.

This is actually a known issue right now with NY unemployment. The system is randomly skipping weeks for some people. I work in HR and we've had several employees with this exact problem. The only solution is getting through to a Tier 2 specialist (not just any agent). When you call, immediately ask to be transferred to a Tier 2 specialist who handles missing payments.

THE LITERAL BEST WAY to get help with NY unemployment issues: 1. First, document everything. Screenshot your payment history, certification confirmations, etc. 2. Try the regular phone number a few times, but don't waste more than a day on this approach. 3. Instead of burning hours on hold, use claimyr.com - they'll wait on hold and connect you with an agent. This saved me HOURS of frustration. 4. When you get an agent, be super specific about the missing weeks (exact dates). Ask them to check for "pending determinations" or "holds" on those weeks. 5. If they say they can't help, politely ask to speak with a supervisor or specialist. 6. If all else fails, contact your state assembly member or senator. They have direct lines to unemployment office higher-ups. I had 7 weeks of missing payments that I eventually got paid using this approach. The system is designed to be frustrating - don't give up!

ok but WHY does this keep happening to everyone??? Like this is the 5th post I've seen this month about missing weeks. The ny unemployment system is such a joke fr 🤡

i bet ur missing weeks were during that system maintenance they did in Dec. A lot of certifications got lost during that time. you might need to re-certify for those weeks but ONLY an agent can allow that. ive been in the same boat, its super frustrating

Did you check your spam/junk email? Sometimes they send notices asking for additional info for specific weeks, and if you don't respond they just skip those weeks. happened to me and the email went straight to spam 🤦‍♀️

unpopular opinion: if you still can't get through on the phones after multiple attempts, just file a new claim. sometimes that forces them to review your whole case. worked for me when i had a similar issue.

Are the missing weeks right after you reported some income? That happened to me and it turned out I filled the form out wrong - when you report even a tiny bit of income they sometimes put your whole claim on hold until a human reviews it. Try claimyr.com to reach someone, only thing that worked for me after weeks of calling.

anyone else feel like the unemployment system is DESIGNED to be this confusing so people just give up trying to get their money? 🤔

check ur work search records for those weeks. if u didn't log enough job search activities for any of those weeks, they can hold or deny payment. u need at least 3 job search activities per week.

Try the alternate phone number: [redacted]. It's the same department but different queue. I got through in 25 minutes last Thursday around 2pm. Ask for a payment trace on those specific weeks.

Update on my earlier comment: when I used claimyr.com to finally talk to an agent, they told me those missing weeks were stuck in something called "adjudication" and there was no notification sent to tell me about it. The agent was able to release all the payments while I was on the phone with them. Seriously consider trying that service if you're stuck.

If ur missing weeks happen to be from weeks where you worked part time, make sure you didn't accidentally report your GROSS instead of NET income. I did that and it triggered some kind of review that held up my payments for those weeks.

u in NYC? go IN PERSON to 375 Hudson Street. they have walk-in help and the wait is usually under 2 hours. way better than phone. bring all ur docs and they can usually fix payment issues on the spot.

Have you tried messaging them on Twitter? Sounds weird but I DMed @NYSLabor with my issue and they actually responded and helped fix my claim. Worth a shot if you're desperate.