NY unemployment payments suddenly stopped in August - how to get backpay after returning to work?
My unemployment benefits unexpectedly stopped in August. I immediately refiled that same month but haven't seen a single payment since then. I've been diligently certifying every week from August through October while trying to get this resolved. Finally found a new job and started working last week, but now the system won't let me certify anymore since I'm employed. How am I supposed to get all my backpay from those 3 months? That's like $5,400 I'm owed! I've tried calling multiple times but keep getting disconnected or stuck on hold forever. The online messaging system just gives me generic responses. I need this money to catch up on bills I fell behind on while waiting for this to get fixed. Anyone know what steps I should take now that I'm working again but still need those missed payments?
41 comments
Carmen Ortiz
same exact thing happened to me back in april. had to wait almost 4 months for back pay. the key is you HAVE to talk to a real person. I tried all the usual ways - calling 500 times a day, sending messages through the portal, even sent actual mail lol. Nothing worked til I found this service called Claimyr that got me through to a rep. best money I've ever spent to finally get my benefits paid quickly. they dial for you and only connect when a real human picks up. check it out https://youtu.be/Rdqa1gKtxuE
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MidnightRider
does this actually work? sounds too good to be true
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Carmen Ortiz
yeah, it works! I was skeptical too but was desperate after 3 months of nothing. Got through to a rep in like 45 mins who could actually see my file and fixed the issue.
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Andre Laurent
wait hold up - another company promising to fix the unfixable unemployment system? I've tried so many 'solutions' that just waste my time 🙄
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Carmen Ortiz
its not a fix for unemployment itself. they just dial for you and stay on hold so you dont have to. when someone picks up, they call your phone. saved me hours of hold music torture
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Zoe Papadopoulos
Sounds like one of those ads that pops up everywhere. anyone ACTUALLY try this besides this person?
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Jamal Washington
I actually did use it last month. Worked for me. Got my $3800 in backpay released after one call with an agent who knew what they were doing. claimyr.com
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Mei Wong
You need to call and specifically ask for "BACKDATE PAY". Dont let them transfer you around. Insist that you need to speak with someone who can process backdate payments. Sometimes the first rep you talk to doesn't have the authority.
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Yuki Tanaka
Thx for the advice. I've been trying to get through for weeks - always a busy signal or get disconnected after 2+ hours on hold. It's like they don't want us to get our money 😫
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Mei Wong
yep thats how they operate... keep people from getting thru so they dont have to pay out. its total BS
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Liam Fitzgerald
Went through a similar nightmare last year. Here's what worked for me: 1) Call right when they open at 8:00am 2) Keep detailed records of every week you certified 3) Make sure you mention that you continued to certify while the issues were being resolved 4) Ask specifically for a Tier 2 specialist who can handle backdate claims 5) Be prepared to explain why your benefits stopped (they'll try to blame you) 6) If regular phone lines don't work, try the fraud department - sounds weird but they answer faster and can transfer you 7) If all else fails, contact your state assembly person - mine got it resolved in 2 weeks after I struggled for months The system is designed to frustrate you into giving up. DON'T. That money is rightfully yours. Also, services like claimyr.com can get you through to a human without the hours of hold time. Was skeptical but it worked when I was desperate.
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PixelWarrior
calling your state rep is actually great advice. they have special contacts at unemployment offices.
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Amara Adebayo
wait why would calling the fraud department help? wouldn't that just make them think your claim is fraudulent? seems risky
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Liam Fitzgerald
It sounds counterintuitive but fraud dept has way shorter hold times & they can transfer you to regular claims. They're just a backdoor into the system basically.
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Giovanni Rossi
The exact same thing happened to my roomate and we're in NY too. He filed an appeal and still nothing after 2 months. finally he went nuclear and emailed every single person in the DOL directory he could find plus the governors office. Some lady from benefits review called him back the next day and fixed everything. Try that if ur desperate enough.
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Fatima Al-Mansour
I call bullshit on ny unemployment saying people cant get backpay. legally they have to pay you for any week you were eligible and properly certified. The problem is GETTING TO SOMEONE who will actually process it!!! the whole system is rigged to wear people down so they give up. its criminal 🤬🤬🤬
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Dylan Evans
They count on people giving up. its by design. they save millions by making the process impossible
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Sofia Gomez
Actually not true. They only have to pay for weeks within a certain timeframe. If you wait too long you can lose eligibility for those weeks.
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Fatima Al-Mansour
That's only if you don't certify for those weeks! OP said they certified every week so they're still entitled to payment as long as they were eligible
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StormChaser
Anybody try reaching them through twitter? I got a response when I @ mentioned them and explained my situation publicly. They hate the bad PR so sometimes that works
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Dmitry Petrov
this is actually genius. gonna try this
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Ava Williams
didn't work for me 🤷♀️ they just sent a generic DM with the same phone number I was already calling
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Miguel Castro
Ive been in the exact same boat for 4 months now. still waiting to see a penny. they owe me over $6000 at this point. im about to be evicted and these clowns keep saying "we're processing your claim" every time I call. the ny unemployment system is completely broken.
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Zainab Ibrahim
whatever you do, DON'T STOP TRYING. my benefits stopped for 2 months and i kept calling. finally got through after using claimyr.com and the agent was able to release all my backpay in one shot. had the money in my account 2 days later. don't give up!
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Connor O'Neill
how much did that service cost? worth it?
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Zainab Ibrahim
totally worth every penny considering I got thousands in backpay. Would've taken me weeks more of trying to call myself.
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LunarEclipse
Check if your benefit year ended. That's usually what happens - your BYE (benefit year end) date comes up and they automatically stop payments until you refile, but then the new application gets stuck in review. Call and tell them specifically you need them to check if your new claim is pending review.
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Yuki Tanaka
I think this might be what happened! My original claim was from last August so it probably ended right when the payments stopped. How long did your review take?
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LunarEclipse
mine took about 5 weeks, but my friend's took 3 months. It's totally random it seems. Definitely call them tho, sometimes they can expedite it if you explain your situation
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Yara Khalil
I create a spreadsheet of all my certifications with dates and confirmation numbers. when I finally got through to someone I rattled off all those details and they could see I was serious. had my backpay within a week. Be organized and dont take no for an answer.
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Keisha Brown
they probly put some random hold on ur account and didnt even tell u about it. happened to me. had to call like 50 times before someone finally said "oh theres an identity verification hold here from 2 months ago" like WHY DIDNT U TELL ME THAT???
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Paolo Esposito
omg this!!! they put a hold on my account because they "needed additional information" but never actually told me what information they needed!!! took 3 months to resolve 🤦♀️
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Amina Toure
Did you get an email or letter saying your claim needed additional review? Sometimes they send these to your online message center only and dont email you. Worth checking
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Yuki Tanaka
I've been checking the message center religiously - nothing useful there except generic automated stuff. It's so frustrating
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Oliver Weber
when I was job hunting hated calling ny unemployment so much but I found this app that calls for u and then rings your phone when a real person answers! its called claimyr, no more waiting on hold for hours. when they finally reached someone for me I got all my back weeks released at once. talking to an agent got my $ unlocked so fast
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FireflyDreams
yeah right, another 'miracle solution'... what's the catch? 🙄
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Oliver Weber
no catch, they just call for u and connect when someone answers. saved me from losing my mind on hold music lol
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Natasha Kuznetsova
I tried it last week after seeing it mentioned here. Got through after waiting years (ok like 2 hrs but felt like years). Agent fixed my issue in 10 min.
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Javier Morales
Make sure when u call u dont take no for an answer. Half the agents don't know what they're doing or are just lazy. Ask for a supervisor if they try to brush you off. You certified those weeks so ur entitled to that money
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Emma Anderson
do u have ur confirmation numbers from when u certified those weeks? major key to getting backpay. they can see in their system u actually did certify
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Yuki Tanaka
I took screenshots of every certification thankfully! Good thinking
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