New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I had the same issue when I first filed! The calculation seemed wrong but it turned out one of my previous jobs hadn't reported my wages correctly to NYS Department of Labor. I had to get my old pay stubs and contact them to get it fixed. Took about 3 weeks but they did adjust my weekly amount upward. If you think there's an error, definitely appeal or at least call to ask about it.

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How did you actually get through to someone? I've been trying to call for days but it just says high call volume and hangs up.

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I had the same problem reaching NYS Department of Labor by phone - it's ridiculous how hard it is to get through. I actually used a service called Claimyr (claimyr.com) that calls for you and gets you connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of trying to call myself and I got my wage issue sorted out in one conversation.

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The whole system is a joke honestly. They use this ancient formula that doesn't reflect what people actually need to live on. $184 a week? That's nothing in NY! And good luck getting anyone to explain it properly or fix errors.

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I hear you but at least it's something while looking for work. Better than nothing I guess

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Actually had a similar situation when I got laid off from my bartending job - the seasonal nature of restaurant work really messes with the base period calculations. Ended up getting it recalculated and my weekly went up by like $80. Definitely worth asking about if your recent earnings were higher.

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The base period calculation definitely catches people off guard! I went through this same confusion when I filed last year. One thing that helped me understand it better was looking at my actual quarterly earnings on the NYS Department of Labor website - you can log into your account and see exactly which quarters they used and the amounts. It really shows you why your benefit might be lower than expected if you had a recent pay increase or seasonal work patterns. Also, even though $347 might seem low compared to your recent pay, remember that unemployment benefits aren't taxed the same way as regular wages, so the actual difference in your take-home might not be as dramatic as it first appears.

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@Chloe Robinson That s'really helpful about checking the quarterly earnings online! I didn t'even know you could see that breakdown on their website. And you re'right about the tax difference - I hadn t'thought about that aspect. Do you remember roughly how long it took after you logged in to see all those quarterly details? I m'wondering if there s'a delay or if it shows up right away once your claim is processed.

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same thing happened to my cousin last year and she got approved no problem. just took forever because of all the adjudication backlog

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I went through something similar about 6 months ago - got let go for "not meeting performance standards" even though I was genuinely trying my best. The whole process felt really unfair since they never gave me proper feedback or a chance to improve. I filed for unemployment benefits right away and got approved after about 4 weeks of waiting. NYS Department of Labor really does look at whether you were willfully doing something wrong versus just struggling with the job requirements. In my case, they determined it wasn't misconduct since I was following all the rules and putting in effort. My advice is to file immediately and be honest about the circumstances - don't let them scare you out of applying for benefits you're entitled to. The worst case is they deny it and you can appeal, but performance issues alone usually don't disqualify you.

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Thanks everyone for the feedback. I just got off the phone with NYSDOL after using the Claimyr service that someone mentioned (which did work really well btw). The agent confirmed exactly what most of you said - my new benefit amount is lower because I didn't have much work income during the base period they used for calculation. She checked all my reported wages and everything is correct. I guess I'll have to adjust my budget to the new reality of $408/week instead of $540. Hopefully I can find a good job soon and not have to worry about any of this anymore!

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Glad you got a definitive answer! And yeah, the Claimyr thing saved me hours of frustration too. Good luck with the job search - that's really the only way out of this weird benefit reduction cycle.

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I'm going through the exact same situation right now! Just filed my new claim after my benefit year ended and went from $540 to $385 weekly. It's so frustrating because I was hoping to maintain the same level while I continue job searching. Reading through all these responses helps me understand it's just how the system works, but it definitely makes budgeting harder. Has anyone found any local resources or programs that can help bridge the gap when your benefits drop like this? Food banks, utility assistance, anything like that?

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The NYS Department of Labor system is such a nightmare to deal with. I filed immediately when I got laid off but still had issues for weeks because of some random adjudication hold. They don't tell you what's wrong, they don't return calls, it's absolutely ridiculous. But yeah definitely file right away because delaying it just makes everything worse.

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Just to echo what everyone else is saying - absolutely file today! I was in your exact situation about 6 months ago (warehouse layoff due to "restructuring") and I filed the same day I got the news. The NYS system lets you file online 24/7 at my.ny.gov and it's actually pretty straightforward. Make sure you have your last employer's info handy including their unemployment insurance account number if you have it (might be on your termination paperwork). The worst thing you can do is wait - every day you delay is potentially money lost since your benefit year starts when you file, not when you lost your job. You've got this!

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