Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
Based on recent processing times in 2025, here's what you can reasonably expect: - Within 3-5 days: Your dashboard should update to show your claim in process - Within 5-7 days: You should receive a monetary determination - Within 7-10 days: You should be able to set up certification If none of these happen, there may be an issue with your claim that requires agent intervention. The most common issues after IDme verification are: 1. Employment history verification issues 2. Separation reason questions (especially if you quit or were fired) 3. Previous overpayment flags on your account 4. Missing documentation These all require speaking with an agent to resolve, so if you don't see progress within the timelines above, don't wait - find a way to speak with an agent directly.
Thank you for the detailed timeline! Today is day 3 so I'll give it until the end of the week before I try more aggressively to reach an agent. This is really helpful information.
I'm going through this exact same situation right now! Just completed my IDme verification two days ago and got that same "You're all set" message. Like you, my dashboard still only shows the option to file a new claim, which is really confusing and stressful. Reading through everyone's experiences here, it sounds like this is unfortunately normal and we just have to wait for the system to catch up. The timeline seems to vary wildly - some people got updates in 4 days, others waited weeks. I'm going to follow the advice here and check my dashboard daily for the next week. If nothing changes by then, I'll definitely look into that Claimyr service that @Mateo Rodriguez mentioned - seems like actually talking to an agent is the only way to know for sure what's happening with our claims. Thanks for posting this question - it's really reassuring to know I'm not the only one dealing with this confusing process!
I'm so glad you posted this! It's really reassuring to know I'm not the only one going through this confusing process right now. The waiting and not knowing is the worst part, especially when bills are piling up. I'm on day 3 since my IDme verification, so based on what everyone's shared here, I'm going to try to be patient for a few more days before panicking. But like you said, if nothing changes by next week, I'll definitely check out that Claimyr service too - seems like it might be worth it to actually talk to someone who can tell us what's really happening with our claims. Keep me posted on how yours goes! Hopefully we'll both see some progress soon.
Join the conversation
Just want to follow up - did you try the video verification option? Were you successful? Many people don't come back to update, but it really helps others who find this thread later with the same problem.
Yes! The video verification worked! I had to wait about an hour, but once I got connected to a representative, the whole process took less than 10 minutes. They verified my identity on the spot and my NY unemployment payments were released two days later. Definitely recommend the video route over document uploads for anyone else having this issue!
Glad to hear the video verification worked for you! I'm dealing with the same issue right now - been waiting 3 weeks for my documents to get approved through the upload method. Just scheduled my video call for tomorrow morning after reading all these helpful tips. It's ridiculous that we have to jump through so many hoops just to get our own unemployment benefits, but at least there seems to be a solution that actually works. Thanks everyone for sharing your experiences!
Join the conversation
honestly the whole system is ridiculous... you're injured, can't work, and they make it impossible to get any help figuring out what benefits you can actually get. typical government bureaucracy making things harder than they need to be
I went through something similar last year. The key thing to understand is that unemployment and short-term disability have conflicting eligibility requirements. For unemployment, you must certify weekly that you're "able, available, and actively seeking work." But if you're receiving STD benefits, you're medically certified as unable to work. NYS DOL won't approve both simultaneously in most cases. However, once your doctor clears you to return to work but your employer doesn't have a position available (or if you were terminated while on disability), then you could potentially file for unemployment. I'd suggest waiting until you're medically cleared, then file if you still don't have work to return to. Document everything with your doctor and employer in case you need to explain the timeline later.
This is really helpful, thank you Lucas! So just to make sure I understand - even though I can't file for unemployment right now while on STD, I should still be documenting everything in case my employer doesn't have my position available when I'm cleared to return? That's a good point I hadn't thought about. My HR department has been pretty vague about whether my job will still be there in 6-8 weeks.
Join the conversation
UPDATE: So I emailed my Assembly member yesterday and got an auto-reply saying they'd review my case. Still waiting on actual human contact. In the meantime I've called DOL 23 times today and can't get through at all. This is ridiculous!
If you need to talk to DOL right away, try Claimyr. Not trying to push it but seriously saved me when I was in your exact situation. They get you a callback from DOL usually same day. Worth checking their video demo at https://youtu.be/Rdqa1gKtxuE to see how it works.
Been lurking here for a while but finally making an account because I'm in the exact same boat as OP. Filed my claim 6 weeks ago and it's been "pending" ever since. Can't get through to anyone at DOL no matter what time I call. This Assembly member route sounds promising - I had no idea that was even an option! Going to look up mine right now. Really appreciate everyone sharing their experiences, gives me hope that there might actually be a way to get this resolved.
Ava Martinez
Same thing happened to my brother last month and he got approved for benefits pretty quickly. The employer didn't even contest it. Good luck!
0 coins
Noland Curtis
I went through something similar about 6 months ago. Being terminated for performance issues doesn't automatically disqualify you from unemployment benefits in NY. The key thing is that performance issues are generally not considered "misconduct" unless you were deliberately refusing to do your job or violating clear company policies after repeated warnings. When you file your claim online, be straightforward about what happened but don't feel like you need to defend yourself extensively. NYS Department of Labor will investigate and make their determination based on the facts. Make sure to file as soon as possible since there's a waiting period, and keep doing your weekly certifications even if your employer contests the claim. You'll likely be eligible for benefits while the review is pending.
0 coins
Yuki Ito
•This is really helpful advice! I'm curious about the weekly certifications you mentioned - do I need to be actively job searching while my claim is being reviewed, or can I wait until it's approved? I don't want to mess up the process by not following the requirements correctly.
0 coins