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I missed one week of certifying because I was in the hospital. Anyone know if I can still claim that week somehow? The website won't let me backdate.
You have to call and speak to a rep to backdate a certification. They can do it if you have a good reason (and hospital is definitely a good reason).
Same happened to me. Only way to fix is to talk to someone. I used claimyr.com to get through after 2 weeks of failed calls. They fixed it immediately.
I'm in a similar boat - been on unemployment since March and really worried about what happens when the $300 ends. Reading through all these comments is both helpful and terrifying! Sounds like the regular benefits should continue but I'm definitely going to check my benefit year and remaining weeks ASAP. Also bookmarking that claimyr service since it seems like half the people here have had success with it when the regular phone lines fail. Thanks everyone for sharing your experiences - this community has been way more helpful than the actual DOL website! 🙏
ugh the whole unemployment system is such a mess. between the website crashing all the time and cards not working, its like they dont want us to actually get our money. sorry youre dealing with this OP
I work at a Walmart and can confirm we do cash unemployment checks, but definitely call ahead because some locations have different policies or might be out of cash on busy days. Also wanted to mention that if you have direct deposit set up with NYS DOL, you might be able to get emergency access to your funds through their website even if the card isn't working - sometimes you can do a one-time transfer to your bank account. Worth checking your online account to see if that's an option while you're figuring out the card issue.
I had something similar but with different dates. Took it to hearing and won BUT it took 3 months to get the hearing scheduled. Start documenting everything now. Also if u have any coworkers who can verify you worked those WFH days get their statements NOW before people forget or move on to other jobs.
This is infuriating but you definitely have a strong case! The June 31st error alone shows their record-keeping is completely unreliable - that's going to work heavily in your favor at the hearing. I'd also suggest checking if your state has any specific COVID leave protections that were in place during your quarantine period. And definitely agree with everyone saying to document everything NOW - emails, calendar entries, any system logins from WFH days, even delivery receipts if you had work stuff shipped to your home. The fact that they're counting closed business days shows they're either being intentionally deceptive or their HR is completely incompetent. Either way, you've got this! 💪
Just make sure when you file that you indicate you're able and available to work. Some older workers run into issues if the NYS Department of Labor thinks they might be retired or not seriously looking for employment. As long as you're genuinely seeking work, your age shouldn't matter at all.
I went through this same situation at 65 when my manufacturing job ended. The application process online is straightforward - just make sure to emphasize that you're actively seeking employment and available for work. One thing that helped me was being specific about the types of positions I was willing to accept and my availability. The NYS Department of Labor treated my claim just like any other worker's. Don't let your age discourage you from applying - you've earned these benefits through years of work and contributions.
Anna Kerber
My husband went thru something similar. He tried calling for days with no luck. Finally used Claimyr.com after seeing it recommended here, and they got him connected to a rep who fixed everything in 10 minutes. The rep told him the system sometimes automatically closes certifications when you're close to your maximum benefit amount even if you have a few dollars left. Worth checking out if you're struggling to get through on the phones.
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Sydney Torres
This exact thing happened to me back in September! The effective days counter is basically meaningless - what really matters is your maximum benefit amount (usually 26 x your weekly benefit rate). Once you hit that dollar limit, you're done certifying even if the system shows days remaining. It's super confusing because they display both numbers but don't explain which one actually controls your eligibility. I'd definitely call to confirm, but 99% chance you've just exhausted your monetary benefits. The good news is you can file a new claim once your benefit year ends in February if you've worked enough since your original claim. Hang in there!
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