So I certify every week like clockwork but just realized I never got paid for the week of 9/11. I checked my payment history and there's literally nothing there for that week - just completely missing. This week's payment (9/18) showed up fine in my account yesterday. I'm freaking out because that's $590 I really need for rent. Called the unemployment office 8 times today but couldn't get through to anyone. Their automated system just says my claim is active and in good standing. Has anyone heard anything about a system error that might have caused payments to be skipped? Not sure if I should just keep calling or if there's another way to report this missing payment.

Has anyone noticed the automated phone system for ny unemployment certification changed recently? I tried to do my usual Tuesday certification by phone and got a completely different recording. And at the end, instead of saying "your claim has been entered for processing" like normal, it just...ended with nothing. No confirmation at all. Can't check online because I've been getting error messages on the website since around May of last year (tried everything - different browsers, computers, clearing cache, etc). Phone certification is my only option. Anyone else experiencing this change? Should I be worried my claim didn't go through?

I've been struggling with the ID.me verification process for my unemployment claim since October. After uploading all my documents twice and going through their video call verification process, now they're saying I need a FIDO security key to complete the verification. Do I seriously need to purchase one of these things? They're like $45-60 online from what I can see. I tried using my phone for the verification process but it still asks for this key. Has anyone successfully completed ID.me verification without buying one of these keys? The whole process has been a nightmare and I've been waiting almost 2 months for my benefits already. Every time I think I'm done they add another hurdle. Is there a workaround or am I just stuck buying this thing?

So I checked my bank account this morning and finally saw a deposit from NY unemployment. It's been 3 months since they told me I qualified for a tax refund adjustment on my benefits from last year. The problem is, they only deposited $842 when the letter clearly said I was supposed to get around $2100! Has this happened to anyone else? I've been trying to call them for 2 days straight but can't get through to a human being. The automated system just keeps giving me the runaround. I double-checked all my paperwork and my calculations match what their letter said I should receive. I even recalculated with my tax guy who confirmed the amount should be higher. The weird thing is that there's no explanation whatsoever - just a deposit with a reference number. No breakdown of how they calculated it or anything. Starting to wonder if its some kind of mistake or if they're just hoping people won't notice and accept whatever they get. Any advice on how to actually talk to someone about this?

Been trying to get my federal tax refund since I filed in April. It's been 5 months now and still nothing in my account. I'm currently on unemployment in NY and REALLY counting on that refund money (about $1,450) to help with bills. Every time I call the IRS, I just get the automated message saying they're too busy and to try again later. Never can speak to an actual person. I tried the Taxpayer Advocate Service but they said they're understaffed and only handling existing cases. Anyone know any tricks to actually get through to a human at the IRS? This waiting game is killing me financially since my unemployment barely covers rent.