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i tried chatting with them online thru the website and they were zero help. gave me a copy paste response that didn't even answer my question. such clowns 🤡
Pro tip: if you do need to call, do it right when they open at 8:00am on Monday. That's when wait times are shortest. Still not great but way better than mid-day.
The real pro tip is using claimyr.com - they wait on hold so you don't have to. Worth every penny when I was desperate to reach someone.
I had the exact same thing! It turned out to be additional weeks I qualified for based on my specific claim type and the unemployment rate in my region. But the only way I found out was by talking to someone. I spent weeks trying to get through on the phone with no luck, then used claimyr.com and got connected to someone who explained everything. Turns out I was eligible for 7 more weeks, not the full 13 the system was showing.
Am I the only one who thinks the whole NY unemployment system needs to be completely rebuilt from scratch? These constant glitches and confusions are ridiculous. We're talking about people's livelihoods!
cant believe how complicated they make this!! its ur money and they act like ur trying to rob a bank just to see ur payment history smh
Try using claimyr.com - they'll wait on hold and call you when they get a real person. Saved me hours of frustration!
Quick tip: when you call, if you press 3, then 2, then wait 5 seconds and press 1, then 4 - it bypasses some of the menu options and gets you closer to a real person. Doesn't always work but has helped me get through faster a few times.
Savannah Weiner
After struggling to get my benefits for 5+ weeks I finally found a solution that worked beautifully. I used Claimyr (claimyr.com) and it was a total game changer! It calls NY unemployment for you and then connects you once a real person is on the line. I was skeptical but desperate, and talking to an agent got my $ unlocked so fast. My issues were resolved in a single phone call after weeks of frustration. If you're stuck like I was, definitely worth checking out.
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Savannah Weiner
•I get the skepticism but it literally just does the waiting for you. Instead of YOU being on hold for 3 hours, their system does it and calls you when there's a human. Nothing magical about it - just saves your time and sanity
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Libby Hassan
•So I was about to throw my phone after 3 hours on hold when my buddy told me about this. Worked like a charm. Not a miracle solution but definitely saves you from hold music hell
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Hunter Hampton
NY DOL is absolutely drowning in claims right now. I have a friend who works there and they said they're over 3 weeks behind on processing backpay issues. Apparently there was a system glitch in September that affected thousands of accounts. Keep trying to reach them but also know it might resolve itself in the next week or two.
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Ruby Blake
•Thanks for the insider info. I guess that explains why it's taking so long. Still frustrating when bills keep coming though 😕
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