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Someone might have reported your account as fraudulent. My roommate had an ex who did this to him out of spite and his account got locked immediately. Had to go through a whole identity verification process to get it back.
There's a secret phone number that actually works better than the main one. DM me if you want it. Got through in 20 min last time instead of hours.
Just DMed you. Hope it helps!
Not to hijack your thread but I've been having the WORST experience with ny unemployment. My account got hacked and someone changed my direct deposit info. Been trying to reach them for 3 weeks with no luck. Has anyone successfully gotten through to them lately? I'm desperate.
You can also try calling right when they open at 8am. That's how I got through, but it still took like 20 attempts.
Does anyone know if there's an email address we can use instead of calling? I've been dealing with the same issues and can't get through on any phone line.
There's a contact form on their website but they take forever to respond. I submitted one 3 weeks ago and still nothing
Have you tried using the mobile app instead of the website? Sometimes it works when the main site is down. The NY unemployment app isn't great but it might be a workaround for now.
I didn't even know they had an app! Will look for it now
Been working in the unemployment system for over 15 years (now retired). Here's what you need to know about dealing with NY unemployment website issues: First, understand that the system is severely outdated - it was built decades ago and only gets band-aid fixes, not real updates. When it's slow, here's your best bet: - Try accessing between 4:30-6:30am or 8:30-10:00pm for fastest response times - Use a desktop/laptop with a wired connection if possible - Only use Chrome or Edge - Firefox and Safari have known compatibility issues - Clear your browser cache completely before attempting - Fill out one field at a time and wait for confirmation before proceeding - If you get an error, wait 30 minutes before trying again (your session may still be active in their system) If all else fails, calling is actually better but nearly impossible to get through. This is where services like claimyr.com can help - they basically automate the calling process to get you connected to a rep. Once you talk to a human, they can usually resolve issues the website can't. Hope this helps someone!
Thank you so much for the detailed info! Especially the specific time windows - that's super helpful!
anyone tryna meet up and protest outside the unemployment office? this is ridiculous that we can't even access basic services we paid into with our taxes
I'm down. This has gone on too long!
Dominique Adams
I bet a million dollars that if you call and talk to an actual person, they'll fix it in 5 minutes. The problem is getting through to them...
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Marilyn Dixon
The way that I finally got through to someone at ny unemployment was using claimyr.com - it makes the calls for you and connects when an agent answers. Totally worth it after I wasted days trying to call myself.
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Louisa Ramirez
•wait hold up - does this actually work or is it just the usual BS?
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Marilyn Dixon
•it works. they dial for you and wait on hold, then call your phone when a human answers. saved me literally days of frustration
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