NY unemployment sent funds to Key2Benefits card after bank rejection but money still missing

This happened to me back in October!! My Regions account got frozen and it was a NIGHTMARE dealing with ny unemployment. My payments were supposed to come on the Key2Benefits card but nothing for like 3 weeks after I got the card. I ended up having to get through to them on the phone (which took DAYS) and they said a hold was put on the account. Had to verify my identity again.they released the funds few days later

After struggling to reach NY unemployment for weeks, I tried this service called Claimyr (claimyr.com) that got me a callback from an actual agent. Talking to the agent got my $ unlocked so fast - seriously the only way I could talk to a live person. I was in a similar situation with a Chase account freeze and they helped me set up the Key2Benefits card properly. Check out their YouTube if you wanna see how it works: https://youtu.be/Rdqa1gKtxuE

You need to call them ASAP. When funds get rejected and they issue a Key2Benefits card, it doesnt automatically transfer the old funds. Common problem with NY unemployment. Sometimes they need to manually release the funds to the new card. Keep trying to get thru to a rep.

i waited almost 2 MONTHS after my bank (wells fargo) returned the funds. just kept checking that stupid card balance every morning hoping for something. finally called my state rep's office and they got it fixed in 48 hours. try that route if u cant get thru the normal phone lines

Let me walk you through what's happening here and how to fix it: When your bank rejects unemployment funds, it triggers a security flag in the NY unemployment system. The system does automatically generate and mail a Key2Benefits card, but the funds don't automatically transfer - this is where most people get stuck. Here's what you need to do: 1) First, make sure your card is properly activated through the Key2Benefits portal 2) You NEED to speak with a claims specialist (not just any rep) to manually release the funds to your card 3) If you can't get through on the regular lines, I highly recommend using claimyr.com - it's a service that will keep calling for you and connect you when they get through. Saved me literally days of trying. 4) When you get a rep, specifically ask them to check if there's a "returned payment hold" on your account 5) They'll need to verify your identity again (have your ID ready) 6) Request they expedite the transfer to your Key2Benefits card Most importantly - document everything! Get the rep's name and ID number if possible. If they promise funds by a certain date and it doesn't happen, you'll need this info to escalate. Good luck! The system is frustrating but fixable.

The Key2Benefits cards are the WORST. I had exact same issue and it turned out they had my SSN wrong in the system after the bank return. Double check all your info is correct in your online portal.

just fyi those key2benefits cards have CRAZY fees for everything. check atm fees before u withdraw anything. ny unemployment conveniently doesnt tell you about all that 🙃

NY unemployment is such a joke. Your money is probably sitting in limbo while they earn interest on it 🤡 Only way to fix it is to actually talk to a human which is nearly impossible

same thing happend to me with my WellsFargo account. turns out the dol needs to manually release the returned funds to the card. u HAVE to talk to someone. i used claimyr.com and got through in like 30 min after trying for DAYS on my own. good luck 👍

Have you tried checking if there's a pending ID verification issue? Sometimes when banks reject payments and they switch to the card, it triggers an identity verification check. Log in to your online account and see if there's a message or task waiting.

CALL YOUR STATE SENATOR!!! this is the secret nobody tells you. my benefits were stuck for 3 months, called my state senator's office, problem fixed in 48 hours. they have dedicated contacts at unemployment who actually pick up the phone for them.

File a complaint with CFPB (Consumer Financial Protection Bureau) about Key2Benefits. That got my issue resolved in a week after months of runaround. They hate federal complaints.

there's actually a special phone number just for Key2Benefits issues: 1-855-203-3823. regular unemployment line agents will just transfer u anyway. call first thing in the morning like 7:58am

The Key2Benefits system is a total scam tbh. They make it complicated on purpose cuz they make $ off all the fees. When my chase account got shut down I had same problem. Had to talk to tier 2 support (demand to be transferred) to get it fixed

Unfortunately there's a known glitch in the system. If the bank rejection happened during the same week a new payment was supposed to be processed, their system can't handle it properly. I worked for a financial company that dealt with DOL and this happened ALL THE TIME. only solution is talking to an agent.

check ur mail VERY carefully. sometimes they send a separate letter with a PIN that you need to activate certain features on the card. without that pin the funds might be there but 'locked' if that makes sense

If ur in NYC the workforce1 centers can sometimes help with unemployment issues. Worth trying if ur desperate - they have direct lines to DOL that regular people can't access.

When they switched me to Key2Benefits after my Chime shutdown, took over 2 months to get my money. Finally got thru to someone using claimyr.com and they fixed it in like 5 min. Turns out there was a 'security hold' nobody bothered to tell me about 🤦‍♂️

I'm dealing with something very similar right now! My Chase account got flagged last month and they rejected my unemployment payment. Got the Key2Benefits card about 10 days ago but it's showing zero balance too. Reading through everyone's responses here, it sounds like there's almost always some kind of hold that they don't tell you about. I'm going to try that special Key2Benefits number someone mentioned (1-855-203-3823) tomorrow morning. If that doesn't work, I might have to try one of those callback services people are talking about. This whole system is so broken - they make it nearly impossible to get help when you need your benefits the most. Thanks everyone for sharing your experiences, at least now I know I'm not alone in this mess!