NY unemployment payment missing after certifying twice - no money appearing in account

The exact same thing happened to me last month! I certified on a Sunday like normal, no payment Tuesday, panicked and certified again, and ended up with nothing for 2+ weeks. Turns out certifying twice in the same week flagged my account for review. I had to call NYSDOL like 78 times before finally getting through. They told me I needed to verify my identity again and upload some documents. The second certification made the system think something fishy was going on. Tell your friend to call ASAP - the longer they wait, the more complicated it gets.

certifying twice can def cause problems. i did that last year and it took forever to fix. they might think ur friend is trying to double dip

Your friend made a big mistake certifying twice in the same week. The system automatically flags this as potential fraud. It's clearly stated in the certification instructions that you should only certify once per week. Now they'll need to call and explain the situation, but it could take 4-6 weeks to resolve. The department will need to manually review their case and remove the fraud hold. In the meantime, they should continue certifying normally (just ONCE per week) so they don't miss out on any eligible weeks.

i hate to say it but its almost IMPOSSIBLE to get thru to nysdol on the phone right now. ive been trying for 3 days straight and cant get past the automated system!!! so frustrating!!!

Your friend needs to do these exact steps: 1. Stop certifying multiple times in one week 2. Call the NYSDOL at 888-209-8124 as early as possible (7:30am is when they open) 3. Press 9 for payment issues 4. Have their NY.gov ID, SSN, and all certification dates ready 5. Explain they made an innocent mistake by certifying twice 6. Request expedited review of their account The second certification likely triggered a fraud alert in the system. This is happening more frequently since the implementation of the new ID verification protocols in March 2025. Many people don't realize that certifying twice creates significant problems in the system. Your friend should also check their message center in their NY.gov account to see if there are any notices about identity verification or other issues.

This happened to me and it ended up being a technical issue on their end, not even the double certification. Apparently some accounts got caught in a system update they were doing. Nobody even told me! The money just suddenly appeared after 3 weeks with no explanation. The system is such a mess right now.

I'm a volunteer at a community benefits assistance center, and we're seeing this issue frequently right now. There was a system update in early April that's causing certification problems for many claimants. The double certification definitely complicates things, but even with a single certification, some people are experiencing delays. Your friend should: 1. Document everything - screenshots of certification confirmations, account status, etc. 2. Check their email and NY.gov inbox for any communication from NYSDOL 3. Call the Telephone Claims Center at 888-209-8124 4. If they can't get through by phone (very likely), they can submit a secure message through their NY.gov account explaining the situation Unfortunately, reaching an agent right now is extremely difficult due to high call volumes. When they do call, they should be prepared to stay on hold for several hours.

if they really need to talk to a person fast they should call right when the phones open. like be dialing at 7:29 am and keep hitting redial

Just wanted to update that I finally got my money after using that Claimyr service someone mentioned above. It actually worked - got through to an agent in about 10 minutes after trying for days on my own. The agent fixed my account while I was on the phone and my payments started processing immediately. Might be worth it for your friend if they're desperate.

Just to clarify something important: Your friend should NOT submit a new claim. That will only complicate things further. This is just a payment processing issue with their existing claim. Also, make sure they keep certifying weekly (just once!) even if they're not receiving payments yet. Once the issue is resolved, they'll receive all back payments they're eligible for.

UPDATE: My friend finally got through to NYSDOL this morning! You were all right - the double certification triggered a fraud review. They told her it would be resolved within 72 hours and all back payments would be processed. Thank you all for your help and advice!