NY unemployment payment missing after certifying twice - nothing received for August payments

i had the same issue last month! tried calling for 3 days straight and couldnt get a human being on the line. finally i used this service called claimyr.com that got me a callback from an actual agent. turns out there was a "verification hold" on my account that nobody bothered to tell me about. got it fixed in 10 mins once i actually spoke to someone. talking to that agent was the best thing i did - got my money the next day after 3 weeks of nothing. https://youtu.be/Rdqa1gKtxuE

Tell your roommate to check her email. Sometimes they send notices about certification issues but they go to spam. My payments stopped in june and turned out i had to verify my identity again randomly. the system is SO broken.

This happened to me a few weeks ago. There's apparently a system glitch where if you answer one of the questions slightly differently than previous weeks (even by accident), it can trigger a hold. Don't certify again - that might actually make things worse because the system sees it as trying to claim twice.

I work at a job center and we're seeing a LOT of this rn. The system did an update in early July and it's been creating random holds. Your roommate needs to talk to an actual person to remove the hold. Unfortunately the only way is to call... you CANNOT fix this online.

OMG THIS IS HAPPENING TO EVERYONE!!! I'm in a Facebook group with like 200+ people having the same issue since July. Some people are missing 3-4 weeks of payments now. The problem is calling - its impossible to get through the normal way. I finally broke down and used claimyr.com after seeing it recommended here. Got a callback in 90 mins and they fixed all my back payments. Should hit my account Tuesday.

Your roommate should NOT have certified twice. That actually creates a flag in the system that can delay payments even more. First rule of unemployment is never certify more than once per week no matter what.

I'm dealing with this exact same thing right now! Been certifying for months with no issues then suddenly nothing for 3 weeks. Called like 50 times with no luck getting through. Finally found claimyr.com on this sub, used it yesterday and actually got someone on the phone within an hour. Turns out there was a "quarterly review" flag on my account that needed to be manually cleared. The rep fixed it in 5 minutes. My backpay is already showing as released for this coming Tuesday. Seriously, talking to a real person is the only way to fix these issues.

Honestly, the entire NY unemployment system is a complete joke. They expect people to survive with random payment stops and no communication. I've been through this 3 times now. Each time it's a different excuse when I finally reach someone.

Here's what your roommate needs to do (I went through this exact situation in June): 1. Do NOT certify again - this makes things worse 2. Call DOL immediately - but be smart about it. Regular calling rarely works. I used claimyr.com after 2 days of failed attempts and got through right away 3. When you speak to rep, ask specifically about "payment holds" or "certification flags" 4. If they say anything about quarterly review, ask them to process it while you're on the phone 5. Get a confirmation number for the call 6. Check your payment history online about 24-48 hours after the call In most cases, this is a simple system flag that needs manual clearing. It's frustrating because there's no notification, but it's fixable. When I finally got through, agent told me this was happening to thousands of people due to a system update. The most important thing is getting through to a real person who can see your account.

anyone else think its crazy we gotta pay a 3rd party service just to talk to the government agency that's supposed to help us? the whole system is broken af

This is probably a quarterly review hold. Happens every 3 months or so where they verify your employment status hasn't changed. Problem is they NEVER TELL YOU about it and just stop your payments. You need to call - only way to fix it.

If she has Twitter, try tweeting @NYSLabor with her issue (no personal info tho). Sometimes they respond faster that way. Worked for me back in May when I had a similar problem.

tell her to call her state representative!!! seriously, this worked for me after 3 weeks of nothing. they have special contacts at unemployment and can escalate issues.

has ur roomate checked her payment history on the website? sometimes it will show a hold reason. login > payment history > look for any message in red

Everytime the system "updates" this happens to thousands of people. It's like clockwork. I've been on unemployment since last year and had to deal with this 4 separate times. Each time the only solution was calling. Save yourself the headache and use a service to get thru. I've used claimyr.com twice and it was worth every penny since I got my benefits back in days instead of weeks.