Help! NY unemployment debit card expired, wrong address AND forgot my PIN 😩

Ugh I had a similar situation back in may. NY unemployment is the WORST with this stuff. You have 2 separate issues - the card and the pin. For the card you need to call Key Bank directly at 866-295-2955. Tell them about the address change and request a new card. For the pin issue, you'll have to get through to a real person at unemployment to reset it. Good luck with that tho lol 🙄

I was dealing with the same issues last week and was ready to give up after days of trying to reach someone. Then I tried this service called Claimyr (claimyr.com) and it got me through to a live agent in about 40min! They called and waited on hold, then connected me when an agent picked up. Talking to that agent got my issues resolved in one call and my money was accessible again. Saved me so much stress, best decision I made after spinning my wheels for days. Check out how it works here: https://youtu.be/Rdqa1gKtxuE

You're actually dealing with 3 separate issues: 1. Expired card: Contact Key Bank directly at 866-295-2955 to request a new card. They manage the debit cards, not NYSDOL. 2. Address change: You need to update this in your NY.gov account under profile settings. However, you'll probably need to verify identity since it's a major change. 3. Forgotten PIN: This is the trickiest part because you'll need to speak with an actual NYSDOL rep. The automated system isn't helpful here. Here's what I recommend: - Try calling NYSDOL at exactly 8:00 AM when they open - Use claimyr.com to get a callback when an agent is available (this is what finally worked for me) - While waiting, take care of the Key Bank part separately - Be ready with all your identity documents when you speak to someone Don't worry too much - your money isn't gone, just temporarily inaccessible. They can help resolve all three issues in one call once you get through.

This exact thing happened to me!! What a nightmare 😭 I had to physically go to a DOL career center and even then they couldn't help with everything. They told me I had to call a different department for the PIN reset. The system is designed to make u give up i swear

Pro tip: If u have access to your online account still, you can switch to direct deposit instead of dealing with the debit card mess. Thats what I did. Go to payment options in your account and add your bank info.

I HATE the key bank debit cards. They're always causing problems. And i swear they expire faster than normal debit cards. My bank card is good for like 5 years but the unemployment one seems to expire every other year

the ny unemployment website is literally from 2003 I swear they haven't updated it since flip phones were cool 🤣

Have u tried going on Twitter and tagging the NYSDOL account? Sometimes they respond faster there cuz its public and they don't want to look bad. Worth a shot if nothing else is working.

bruh the same thing happened to my cousin. the address thing is the worst part cuz someone else might have ur card now. u should also freeze ur credit just in case

This whole situation is exactly why I switched to direct deposit the SECOND I got approved for benefits. The key bank card is such a pain in the ass

I used to work at a call center (not for unemployment but similar govt agency). Here's what most people don't know - you can press 0 repeatedly at almost any point in the menu system to force a transfer to a human. It doesn't always work but worth trying.

Contact your state representative!!! This is literally what they're there for. I had a similar issue and my assemblyman's office fixed it in 2 days after I spent weeks trying on my own.

when did you try calling? I've had better luck getting through around 3pm on Wednesdays for some reason. everyone else calls first thing monday morning.

For anyone else reading this - DOCUMENT EVERYTHING. Keep a log of every call you make, who you talk to, what they tell you. The system is such a mess that half the time one rep will tell you something completely different from the next one. I learned this the hard way.

After dealing with this exact situation for WEEKS, I finally gave up on calling and used claimyr.com - got connected with an agent in about 30 minutes. They fixed my PIN issue, updated my address, and coordinated with Key Bank for a new card. Best decision I made after banging my head against the wall trying to get through the regular phone line. Highly recommend if you're desperate.