How to get a replacement PA UC debit card when you've lost all your account info?
Ugh I'm in such a mess right now with my PA unemployment. I lost my Money Network debit card somewhere in my apartment move last weekend (probably in one of the 20 boxes I still haven't unpacked). I need to access the funds ASAP for rent, but I also realized I don't remember my UC PIN or my account info to check my balance online. I can barely remember which email I used when I applied! 😩 Has anyone gone through this nightmare before? How do I get a replacement card without all this info? Is there a specific number I should call? Will they need to verify my identity all over again?
15 comments
Libby Hassan
same thing happened to me in January lol just call the number on the back of the card... oh wait u dont have it 😂
0 coins
Levi Parker
•Yeah that's kinda the whole problem 🙄 I don't have the card so I can't call the number ON the card...
0 coins
Hunter Hampton
You need to take a few steps here: 1. For your PIN reset, call the PA UC service center at 888-313-7284, but be prepared to wait a long time. They'll ask for your SSN and other verification info. 2. For the Money Network debit card replacement, call 888-233-5916. There's a $5 fee for replacement unless you report it stolen. 3. While waiting for the new card (can take 7-10 business days), you should try to recover your online access. Go to the PA UC website and use the "Forgot PIN" option. They'll send a verification to your email. Hope this helps!
0 coins
Levi Parker
•Thank you so much! I'll try calling both those numbers tomorrow. Do you know if I can expedite the card delivery somehow? I'm really worried about making rent...
0 coins
Sofia Peña
I went through this EXACT nightmare back in Februrary!!!! The UC phone system is IMPOSSIBLE to get through to!!!! I spent THREE DAYS trying to reach someone. Would get disconnected after waiting 2+ hours. Absolutely ridiclous how they treat us!!
0 coins
Aaron Boston
•If you're having trouble getting through on the PA UC phone lines, I'd recommend trying Claimyr (claimyr.com). They have a system that keeps calling and gets you through to an agent, usually within an hour or so. Saved me days of frustration when I had an issue with my account. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2
0 coins
Sophia Carter
when i lost my card i just set up direct deposit to my checking account instead of dealing with replacement. you can do that online once you get your PIN reset. much easier than waiting for mail!
0 coins
Levi Parker
•That's a great idea actually! I'd prefer direct deposit anyway. I'll definitely do that once I get my PIN situation figured out.
0 coins
Chloe Zhang
Just went through this last month! Here's what I learned: 1. For the PIN reset: If you can't remember which email you used, they can actually text a verification code to your phone if that's on file. Otherwise you'll need to verify identity by phone. 2. For the Money Network card: They CAN expedite delivery for an extra $15 fee (2-3 business days instead of 7-10). Worth it in your situation. 3. Verification: If it's been a while, they might make you go through ID.me verification again. Make sure you have your driver's license and social security card handy. Good luck!
0 coins
Levi Parker
•Thank you!!! The expedited shipping is worth every penny right now. Did they ask a lot of questions to verify your identity on the phone? Trying to prepare myself for what info I'll need.
0 coins
Chloe Zhang
They asked for my SSN, date of birth, address, and some questions about my claim - like when I filed and previous employers. Have that info ready and you should be fine!
0 coins
Brandon Parker
I used that Claimyr service mentioned above when I had my account locked and couldn't get through the regular way. It actually did work - got me connected to a real person in about 40 minutes instead of spending all day redialing. The agent was able to help reset everything and start the process for my new card. Just sharing because it saved me a ton of stress.
0 coins
Sofia Peña
•Did you have to give them your personal information? Seems sketchy to me.
0 coins
Levi Parker
UPDATE: Finally got through today! Used the Claimyr service and it worked just like people said. Got connected to a rep after about 35 minutes. They helped me reset my PIN, and I ordered an expedited replacement card with the Money Network people. Also set up direct deposit for future payments. Thanks everyone for the help! What a relief.
0 coins
Libby Hassan
•nice! glad u got it fixed 👍
0 coins