Can't get my PA UC Money Network card after 4 weeks - payment stuck on missing card?

You need to contact Money Network directly to check on the status of your card. The number is 888-233-5916. PA UC automatically orders cards when the first payment is issued, but sometimes they get lost in the mail or there might be an issue with your address in the system. Call that number, verify your identity, and ask if a card was already mailed to you. If it was, you can request a replacement (which takes about 7-10 business days). Make sure your address is correct in both your UC account AND with Money Network.

omg same thing happened 2 me!! waited 5 weeks before i figured out what to do. the card doesnt come automatically u have to request it from moneynetwork. so dumb they dont tell u this

I've been trying to get through to PA UC for THREE DAYS about my missing card too!!! The system is complete garbage. Every time I call, I get a busy signal or it disconnects me. How are we supposed to survive when we can't even access our benefits?? This is beyond frustrating!!

The switch from ReliaCard to Money Network has been a mess from the start. My benefits were delayed by 3 weeks because of this transition. When I finally got someone on the phone, they told me my Money Network card had been returned to sender because my apartment number was missing. Check if there was an issue with your mailing address. Also, while you're waiting for the new card, you can request direct deposit instead - login to your UC portal and set up your bank info. That way future payments go directly to your bank.

I just went through this exact issue last month! Here's what you need to do: 1. Call Money Network directly (888-233-5916) 2. Tell them you never received your card 3. Verify your current mailing address 4. Ask them to expedite the replacement (costs about $15 but WORTH IT) 5. While waiting, set up direct deposit on your PA UC portal for future payments The expedited card came in 3 business days for me. Regular replacement takes 7-10 days. Also, make sure you create your Money Network account online as soon as you get the card so you can track your payments!

One thing to be aware of: Money Network cards are mailed in very plain envelopes that look like junk mail. Many people throw them away accidentally. They don't say "unemployment" or anything obvious on the envelope. If you have access to your mail from 4 weeks ago, it might be worth checking if you received a plain white envelope with a Pennsylvania return address.

U know whats INSANE about this whole system?? They expect us to wait WEEKS for these cards while we have bills due NOW. How are ppl supposed to pay rent when their benefits are stuck on some plastic card floating in the mail somewhere?? The whole system is designed to make it hard to get help when u need it. 😡

Just following up - were you able to get this resolved? For others reading this thread with similar issues, here's a quick summary of solutions: 1. Always call Money Network directly for card issues (888-233-5916) 2. Consider paying for expedited shipping if you urgently need your benefits 3. Set up direct deposit for future payments through your UC portal 4. Make sure your address is current in BOTH systems (UC and Money Network) 5. If all else fails, contact your state representative's office for help with UC issues

I'm so glad you got this sorted out! This thread is going to be super helpful for others dealing with the same issue. The PA UC to Money Network transition has been such a nightmare for so many people. One thing I'd add for anyone else reading this - if you're still having trouble getting through to Money Network's customer service, try calling early in the morning (like 8 AM) when they first open. The wait times are usually much shorter then. Also, keep your Social Security number and the last 4 digits of your phone number handy when you call - they'll need that info to verify your identity before they can help with your card status.

This whole thread is a perfect example of why PA really needs to overhaul their UC system! I went through something similar last year and it's ridiculous how many hoops you have to jump through just to access YOUR OWN benefits. One thing I'd add that helped me - if you're having issues with Money Network, you can also file a complaint with the PA Department of Labor & Industry's Bureau of UC Benefits Quality Control. They actually follow up on these complaints and can sometimes get things moving faster than going through the regular channels. The number is 717-787-3547. It shouldn't take filing a complaint to get your benefits, but sometimes that's what it takes to get someone's attention. Glad you got yours sorted out Ravi - hopefully this info helps the next person who runs into this mess!

Just wanted to jump in here as someone who works with unemployment claimants regularly - this Money Network card issue has become SO common since PA switched from ReliaCard. I've seen dozens of cases like yours in the past few months. A few additional tips that might help others: 1) When you call Money Network, ask them to email you a confirmation of your card replacement request - this gives you a tracking reference if you need to follow up. 2) If your card gets returned to sender due to address issues, Money Network will hold it for 90 days before canceling, so there's usually time to get it sorted. 3) Consider asking your landlord for a payment extension if possible - many are understanding about UC delays since they've become so common. Really glad to see you got yours resolved Ravi! This thread is going to be a lifesaver for other people dealing with the same nightmare.

I'm dealing with a similar situation right now! My card was supposedly mailed 3 weeks ago but never arrived. Reading through all these responses is so helpful - I had no idea I could call Money Network directly or that I could set up direct deposit while waiting. The 888-233-5916 number and the tip about calling early in the morning are exactly what I needed. It's crazy how many people are having this same problem with the ReliaCard to Money Network transition. Going to try calling them first thing tomorrow morning with my SSN and claim number ready. Thanks everyone for sharing your experiences and solutions!