Still waiting for PA UC Money Network card - 2 weeks of benefits stuck!

took me 5 weeks to get mine, its ridiculous how slow they are with these cards. hang in there

I received mine after about 4 weeks. The UC representatives told me that the cards are being sent from a central processing facility in Texas, which is why there's a delay. One thing that helped me was calling the Money Network customer service (1-888-233-5916) early in the morning, around 7:30 AM. I was able to get through to someone who could verify my card was in the system and had been mailed. They can also expedite delivery for a fee, though it's ridiculous we should have to pay for that. In the meantime, did you check if you can switch to direct deposit for your future payments? You'll still need the card for the existing funds, but at least moving forward you could avoid this hassle.

same happened to my brother but he got it after like 3 and a half weeks. they never tell you it takes so long! its crazy we gotta wait while bills pile up

I'd recommend trying to reach a PA UC representative directly about this issue. The Money Network customer service can only tell you general information about the card, but UC reps can actually check the status of when your card was processed and potentially help resolve the issue. I've personally had success using Claimyr (claimyr.com) to get through to an actual UC representative instead of facing busy signals all day. They have a service that helps you get through to unemployment phone lines. I watched their video demo (https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2) and was skeptical, but it actually worked for me when I had an issue with my payments not appearing on my card. The UC rep was able to verify that my card had been mailed and gave me more specific information than Money Network did. Also, make sure you're checking your mail carefully. The cards come in very plain envelopes that can look like junk mail.

This whole Money Network card system is a massive downgrade from the old US Bank ReliaCards. They switched to save money, not to improve service for claimants. Here's what I learned during my own card delay disaster: 1. The PA Treasury Dept handles the cards, not UC directly 2. Money Network batches card mailings weekly, not daily 3. The "7-10 business days" they quote STARTS after the batch processing 4. First-time cards take longer than replacement cards 5. They won't tell you exactly when your specific card was mailed The system is intentionally designed to be opaque. When I finally got through to UC, they said they couldn't even see when Treasury processed my card! It's absolutely absurd. I ended up filing a complaint with both Treasury and my state representative. My card finally arrived after 32 days. The envelope was plain white with a Florida return address - easy to mistake for junk mail.

Has anyone actually managed to get them to expedite a card? When I called Money Network about expediting, they wanted to charge me $15, but couldn't even guarantee a delivery date! Plus they needed the card number to expedite, which I obviously don't have since I NEVER RECEIVED THE CARD IN THE FIRST PLACE!! The whole system feels designed to make us give up.

Update from my earlier comment: I just wanted to add that you should also check your UC dashboard online. Sometimes they post important messages about card issues there. Also, when your card does arrive, be sure to immediately set up the online account for Money Network so you can track your funds. The mobile app is actually decent once you get it set up. For anyone else reading this thread with similar issues, I'd strongly recommend setting up direct deposit as soon as you're eligible. It's much more reliable than the card system.

anybody know if u can pick up the card in person somewhere? waiting for mail is killing me

UPDATE: I finally got my card today! Almost exactly 4 weeks after my first payment was issued. For anyone else waiting - hang in there. I did manage to reach someone at UC through the Claimyr service mentioned above, and they confirmed my card was in the system and had been mailed. I think the call might have helped because the card arrived 3 days later. Now I'm just relieved to finally have access to my benefits!