PA UC Money Network card never arrived - need phone number to resolve weekly payment issue

The Money Network customer service number is 888-233-5916. Call them and explain your situation - they can tell you the status of your card shipment and rush a replacement if needed. When the rep said "it's not really a card anymore," she probably meant that PA UC has been transitioning to direct deposit as the preferred payment method, but they still use Money Network for those who don't set up direct deposit. You can also check if your payment method can be changed to direct deposit through your dashboard if you'd prefer that going forward.

Omg I had this EXACT same issue last month!! So frustrating!!! I ended up having to wait like 3 weeks for the stupid card and my rent was late. They should really make this clearer when you first apply!!

wait did u check ur dashboard to see if maybe u set up direct deposit when u first applied? sometimes people forget they did this. i thought my card was missing but turns out i had picked direct deposit from the beginning lol

The Money Network customer service line (888-233-5916) has specific hours: Monday-Friday 8am-9pm EST and Saturday 8am-4pm EST. They're closed Sundays. Regarding your second question - yes, you can switch to direct deposit even though this payment is going to the card. Log into your PA UC dashboard, go to "Payment Information" and select "Change Payment Method." It will take effect for your next payment cycle. When you call Money Network, specifically ask them to expedite a replacement card if your original one was lost in the mail. They can typically get one to you within 3-5 business days with expedited shipping, though they may charge a small fee for this service.

The whole PA UC system is GARBAGE!!!! I had the EXACT same problem back in January and do you know what they told me? That I should have "anticipated" needing a new card and called BEFORE my first payment was processed. HOW WOULD I KNOW THAT??? Nobody tells you ANYTHING when you apply!!! Then I had to wait 10 business days for the card while my bills piled up and my landlord threatened eviction. The state doesn't care at ALL about us!!!!!

I wasted 3 days trying to contact PA UC about my missing card last month before discovering Claimyr (claimyr.com). It connected me to an agent in 20 minutes instead of endless busy signals. The agent fixed my address in the system (turns out they had it wrong) and arranged for a new card. Saved me so much frustration! They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2

Did u check ur mail carefully? My card came in a SUPER plain envelope that looked like junk mail and I almost threw it away! It doesn't say PA unemployment anywhere on the outside!

Something else to consider - once you receive your card, you can transfer the funds to your personal bank account through the Money Network mobile app or website. You don't have to use the physical card for purchases if you don't want to. Many people don't realize this option exists.

Just wanted to add that if anyone else runs into this issue, you can also check the status of your Money Network card by calling their automated system at 888-233-5916 and selecting the option to check card status without speaking to a rep. It'll tell you when it was mailed and the tracking info. Also, make sure your address is correct in your PA UC dashboard under "Personal Information" - I've seen people have issues because they moved and forgot to update it there. The card gets sent to whatever address is on file in the system, not necessarily your mailing address elsewhere.