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Update: I managed to get through to someone this morning after calling non-stop from 7:55am! The rep confirmed it's a standard employer verification issue. She said it typically takes 2-3 weeks to resolve if there are no discrepancies, but she added notes about my termination letter to the file. She also confirmed I should definitely keep filing my weekly claims and doing my work search activities. Thanks everyone for your help and advice!
That's great news that you got through! 2-3 weeks is actually pretty reasonable for employer verification - I've seen some take much longer. The fact that the rep added notes about your termination letter should definitely help if there are any questions from your employer's side. Keep us posted on how it goes, and don't get discouraged if it takes the full 3 weeks. At least you're doing everything right by continuing to file weekly and doing your job searches!
That's really reassuring to hear! I was getting pretty anxious about the whole process since this is all new to me. I'll definitely keep everyone updated on how it goes. Thanks for all the support and advice - this community has been incredibly helpful for someone who had no idea what to expect with PA UC!
Glad to hear you got your claim reopened successfully! Just a heads up - sometimes there can be a slight delay in the first payment after reopening while they process all the work history info you entered. Don't panic if it takes an extra week or two. I had a similar experience last year and it took about 10 days for my first payment to come through after reopening. Keep filing your weekly certifications on time even if payments are delayed - that's the most important thing. Hope you find something more stable soon!
Thanks for the heads up about potential delays! That's really helpful to know. I'll make sure to keep filing weekly even if there's a delay. This whole process has been so stressful, especially with rent coming up, but everyone's advice here has been a lifesaver. Hopefully I can find something more permanent soon and won't have to deal with these casual job situations again.
I went through almost the exact same thing a few months ago - got laid off, started collecting UC, then took a part-time retail job that kept me just under full-time hours but over the earning threshold some weeks. It's such a frustrating cycle! When I got let go from the retail job, reopening my claim was pretty straightforward through the PA UC website. The key thing is to have all your employment dates and earnings ready when you go to reopen. Also, since you're still in your benefit year, you shouldn't need to serve another waiting week. Just make sure you reopen ASAP since you can't backdate benefits. I'd also recommend calling if you run into any issues - I know the phone lines are terrible, but sometimes you need a human to sort things out if the system flags anything about your work history.
UPDATE: I managed to get through to someone at UC this morning! They explained that the 3 weeks they didn't pay were flagged because I had reported some part-time income on one of those weeks. They need to verify my earnings with that employer before releasing payment. The rep estimated another 10-14 days for the review to be completed. At least now I know why there's a delay. Thanks everyone for your help and suggestions!
I used the Claimyr service that was mentioned above. Honestly didn't think it would work but I was desperate. Got connected to a UC agent in about 20 minutes instead of fighting busy signals all day.
This is exactly why I always tell people to be super careful about how they report part-time earnings! The system automatically flags any weeks where you report income for additional verification, which can delay payment by weeks. For future reference, make sure you have documentation of your exact earnings (pay stubs, etc.) when you report them - it can help speed up the verification process. Glad you finally got some answers though! The waiting game with UC is the worst part of this whole process.
This is really helpful advice! I wish I had known this before filing. I was trying to be honest about my part-time work but didn't realize it would automatically trigger a review. Next time I'll definitely make sure to have all my pay stubs organized and ready. It's frustrating that doing the right thing by reporting income accurately ends up causing these delays when you're already struggling financially.
When I was waiting for my appeal hearing (Bucks County, but probably similar), I was able to get through to a UC rep using Claimyr. It's a service that basically connects you directly to a PA UC agent without the busy signals and waiting. Cost me like a coffee but saved me days of stress. Saw it on a video here: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 The rep couldn't speed up my hearing date, but at least I got confirmation that my appeal was properly filed and in the queue, which gave me peace of mind. They also told me what documentation to prepare for the hearing. Worth looking into at claimyr.com if you're desperate to speak to someone.
I'm going through the exact same thing right now - filed my appeal 4 weeks ago and still waiting for a hearing date. The anxiety is killing me because I have no idea when this will be resolved. I've been documenting everything and continuing to file weekly claims like others suggested, but the uncertainty is the worst part. Has anyone had success getting updates by calling the Board of Review directly instead of the regular UC service line? I'm wondering if there's a different number that might be less busy.
Taylor To
FINAL UPDATE: My claim was approved! Took 12 days total and I already got my first payment via direct deposit. For anyone in the same situation, here's what worked for me: 1. I uploaded the text from my boss about the closure right away 2. I took photos of the closed restaurant with the sign in the window 3. I called using that Claimyr service someone mentioned above when I saw an "employer contact" issue 4. The agent was able to verify everything and push my claim through They did count most of my tips in the calculation (the ones reported on tax returns), and my weekly benefit amount is actually pretty decent. Now I just need to keep up with the weekly claims and job search requirements while I find a new bartending job. Thanks again to everyone who helped!
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Ella Cofer
•Great news! I'm so glad it worked out for you. This is a perfect example of how being proactive with documentation can speed things up. Good luck with your job search!
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Freya Larsen
Congrats on getting it sorted out! Your experience is super helpful for others going through the same thing. Quick question - when you called using Claimyr, about how long did it take them to get you connected to an actual UC agent? I'm dealing with a similar employer contact issue and have been trying to get through for days with no luck.
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Mohammed Khan
•It took about 25-30 minutes with Claimyr to get connected to an agent. Way better than the hours I spent getting busy signals when calling directly! The agent was really helpful and resolved my employer contact issue in like 10 minutes once I got through. Definitely worth trying if you're stuck - just make sure you have all your documentation ready before you call so you can provide everything they need right away.
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Freya Christensen
•@Freya Larsen Just wanted to mention that Claimyr worked for me too when I had issues with my restaurant closure claim. It was around 20 minutes to get connected, and the UC agent was able to clear up my employer verification problem on the spot. Definitely beats sitting on hold for hours! Make sure you have your claim number, SSN, and any documents ready when you call through them.
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