I see a lot of frustration about calling, so I wanted to add one more tip: Try calling right at 7:59am when they open at 8am. That's typically when their queue is shortest. Also, Thursdays and Fridays tend to have lower call volumes than Mondays and Tuesdays. In the meantime, make sure you've verified your mailing address in the system is correct, as they will sometimes mail you a paper check if they've had multiple failed attempts at direct deposit or card payments.

So glad you got through and got it resolved! I've been dealing with a similar card activation issue but haven't had the courage to call yet after reading all these horror stories. Your success gives me hope that it's actually possible to reach someone if you time it right. Going to try the 7:59am strategy tomorrow morning. Thanks for updating us on how it worked out - really helpful for others who might be going through the same thing!

Just wanted to add one more tip that helped me - before submitting your direct deposit info, try logging into your online banking and copying the routing and account numbers directly from there instead of trying to remember them or read them from a physical check. That way you know they're 100% accurate. Also, some banks have slightly different routing numbers for electronic transfers vs. paper checks, so the online banking portal will give you the right one for direct deposit. I learned this the hard way when my first attempt got rejected because I used the wrong routing number from an old check!

Hey everyone! I just successfully set up my direct deposit yesterday and wanted to share a few additional tips that might help others avoid issues. First, make sure you're entering your info during regular business hours if possible - I've heard the system can be glitchy late at night or on weekends. Second, after you submit everything, write down the exact date and time you completed it so you can reference it if you need to call later. Third, if you have a joint account, make sure the name on your UC claim matches the name on the bank account exactly - even middle initials matter! I also kept my Money Network card active for one extra week just to be safe, and I'm glad I did because there was a one-day delay before my first direct deposit went through. The peace of mind was worth it! Hope this helps anyone still on the fence about making the switch.

I had the exact same thing happen to me! Got approved after 6 weeks of waiting and was so excited to see the direct deposit hit my account, but nope - paper check showed up instead. I was worried I messed something up during the application process but it sounds like this is just how PA UC operates. Really wish they would mention this somewhere on their website or during the filing process so people aren't caught off guard. At least we're finally getting paid though! Going to keep an eye on my next payment to see if it switches to direct deposit like everyone says it should.

This is actually really common with PA UC! I went through the same thing last year - selected direct deposit during my initial application, banking info was correct, but still got a paper check for my first payment. It's frustrating because they don't explain this anywhere obvious on their website. From what I learned, it's their standard security protocol for first payments regardless of what you selected. The good news is that after I deposited that first check, all my subsequent payments went straight to direct deposit without any issues. Just make sure your banking details are still correct in your dashboard and you should be all set for future payments. The system is definitely confusing but at least you're finally getting paid!

To clarify what others have said - yes, there will be a review, but cases involving a single day of unreported work with a reasonable explanation tend to be resolved faster than complex fraud cases. The key is getting through to an agent who can document your explanation in the system. Once you manage to speak with someone, ask them to make a note that it was an accidental omission of a single day of work training. Also request information about when you can expect a determination. If they give you a timeframe, mark that date and follow up if you don't hear anything. If your benefits are currently paused, also ask if you should continue filing weekly claims during the review period (you should, but it's good to confirm).

So glad to hear you got through and everything worked out! This is exactly why I always tell people to contact PA UC directly when these situations come up - most of the time they're understanding about honest mistakes. Your experience shows that while the phone lines are frustrating, persistence pays off. Thanks for updating us on the outcome - it'll be helpful for anyone else who finds themselves in a similar situation!

Don't get your hopes up. I've been waiting on 7 weeks of backpay since MARCH and every time I manage to get through they tell me "it's processing" or "a specialist needs to review it" or some other excuse. The whole system is designed to make people give up!!!! They're hoping you'll just stop trying to collect what they legally owe you.

UPDATE: Finally got through to someone at UC this morning! Used that Claimyr service someone mentioned above and it actually worked - got me past the busy signals. The agent said there was a "benefit payment audit flag" on my account that was holding everything up. She released the payments and said I should see the missing weeks deposited within 2-3 business days. Will update again when/if they actually arrive. Thanks everyone for your help!