I had a similar problem back in November. They mixed up my identity with someone else! It's crazy how many errors happen in their system. Glad you got it sorted out. Just remember if you don't see that correction within the 10 days they promised, call back immediately. They told me 10 days and it actually took 4 weeks and another call before my determination was fixed.

Wow, what a nightmare but so glad you got it resolved! Identity mix-ups seem to happen more often than they should with PA UC. For anyone else reading this with similar issues, here's what I learned from my own experience: 1. Don't panic if your benefit amount seems way off - it's often a data error 2. Keep detailed records of ALL your employers during the base period, even part-time work 3. If you can't get through by phone, try early morning (7-8 AM) when call volume is lower 4. Screenshot everything in your UC dashboard before and after any changes The fact that they confused you with someone else with a similar name/SSN is pretty concerning from a data security standpoint, but at least they caught it. Hopefully your corrected determination comes through quickly!

Just to follow up on the suggestions already provided: have you checked if you need to complete any ID verification through ID.me? Sometimes claims get held up because the system is waiting for identity verification, but the notice doesn't display properly in your dashboard. Also, there's a specific UC Service Center email address for claims that have been pending for over 8 weeks. I believe it's UCHelp@pa.gov - you should email them with your claim number, last 4 of SSN, and a brief description of the issue. Put "Claim Pending 11 Weeks" in the subject line.

I'm dealing with something similar - my reopened claim has been stuck for 8 weeks now. Reading through all these responses, it sounds like there might be multiple issues causing these delays. Has anyone had success with the CareerLink offices? I'm wondering if showing up in person might help get some answers about what's actually holding up our claims. The phone system is absolutely useless and I'm running out of options for paying rent next month.

One more bit of advice: After you get this sorted, double-check your dashboard after each weekly certification to confirm your work search activities were properly recorded. Sometimes the system glitches and doesn't save entries even when you enter them correctly. If you see this happen, take a screenshot and call immediately rather than waiting for your benefits to be affected. Also, since you've had a disruption in benefits, watch for a message about scheduling a mandatory reemployment session. These are often triggered when there's a work search issue, and missing one will definitely stop your benefits again.

Honestly this is why I just apply to jobs directly thru indeed and linkedin instead of careerlink. Easier to track and screenshot everything. Careerlink is so clunky its like they designed it in 2005 and never updated it lol

Good news is that if you win your appeal, you'll get all the back payments you're entitled to. Make sure you're answering the weekly certification questions correctly - 'Are you able to work?' should be YES (because you can work many jobs, just not your previous one). Also document all your job search activities carefully during this time.

That's great that you got your appeal submitted! Just wanted to add - when you go to your appeal hearing (if they schedule one), bring copies of everything: your doctor's note, any emails or documentation about requesting accommodation from your supervisor, and a list of job types you've been applying for that work with your restrictions. Also, practice explaining clearly that you CAN work, just not jobs requiring heavy lifting. Sometimes the hearing officer needs that distinction spelled out really clearly. Wishing you the best of luck - sounds like you have a solid case!

Just as a follow-up tip for anyone else reading this thread with similar issues - once you get your IDme verification sorted out, make sure you immediately do these things: 1. Update your address with PennDOT for your driver's license/state ID 2. Update your address with the voter registration office 3. Make sure you've completed BOTH the mail forwarding AND the official change of address with USPS Doing these three things will save you countless headaches with government services like UC in the future. PA's systems all talk to each other, so consistency across these databases is important.

One more option that worked for me when I was in a similar situation - if you have any subscription services (Netflix, gym membership, etc.) that you've already updated with your new address, some of those can work as proof of residence too. I used my gym membership confirmation email that showed my new address and IDme accepted it. Also, if you've registered to vote at your new address (which you can do online in PA), that registration confirmation can sometimes work as well. The key is just having SOMETHING official with your name and new address on it, even if it's not a traditional utility bill or lease.