Has anyone received NY unemployment deposit on KeyBank card today? System showing paid but nothing in account

I'm having the EXACT same issue. Payment history shows it went out monday, but its wensday afternoon now and nothing in my keybank account. I chatted with someone from unemployment through the messaging system and they said it was sent and that its on keybanks end not theres. but I cant get through to anyone at keybank! 😡

I had this same problem a couple weeks ago. I was going crazy trying to get through to someone. Finally used a service called claimyr.com and got a callback with an actual human being on the line within an hour! The agent told me there was a system flag that needed to be removed. Talking to an agent got my $ unlocked so fast. Check out this video about the service: https://youtu.be/Rdqa1gKtxuE

This happens sometimes. There can be random delays with KeyBank. Mine was late last week too but showed up the next day. I wouldn't panic yet, but definitely keep trying to reach someone.

check if theres any maintenance or outages on KeyBank's website. Sometimes they do system updates and payments get delayed. Also double check that ur card hasnt expired or anything (mine did once and i didnt notice it for weeks lol

Look, the NY unemployment system is totally messed up right now. I'm a former DOL employee (quit last year) and I can tell you that payment delays are happening because they're updating their processing systems. If it says it's been released, you WILL get it, but it might take an extra 24-72 hours sometimes. Only worry if it hasn't shown up by Friday.

Dealing with the exact same thing here. The most frustrating part is not being able to talk to anyone! I've tried calling the regular unemployment line about 20 times today and either get disconnected or told the wait is over 3 hours. How is anyone supposed to get help?

This is the comprehensive solution to your problem: First, don't panic - payment delays happen periodically with KeyBank and NY unemployment. Here's what you should do: 1) Screenshot your payment history showing the release date. This is your proof that the payment was processed. 2) Continue trying KeyBank customer service, but try different options in their phone tree - sometimes selecting the "lost/stolen card" option gets you to a human faster even though that's not your issue. 3) File a message through your NY unemployment online account. Be specific about the date the payment was released and that it hasn't appeared in your KeyBank account. 4) If you need to speak with someone urgently (which it sounds like you do with rent due), I highly recommend using claimyr.com - it's a service that waits on hold with unemployment for you and calls you when they get a live person. It saved me countless hours when I had a similar issue. 5) While waiting, check if your KeyBank account has any restrictions or if you need to complete any verification steps. Sometimes they freeze accounts without clear notification. 6) If the payment doesn't show up by Thursday, consider filing a complaint with the NYS Banking Department. The good news is that since it shows as released, the money is in the system somewhere and you WILL get it. The challenge is just tracking down where it got stuck. Hope this helps! Let us know when it comes through.

Just a heads up that KeyBank had some technical issues yesterday according to their Twitter. They didn't specifically mention unemployment deposits but could be related.

Ugh KeyBank is THE WORST. I switched to direct deposit to my regular bank account after having so many issues with them. If you have another bank account, I strongly recommend changing your payment method.

have you checked if there was any emails from ny unemployment about verifying identity or anything? sometimes they hold payments if they need additional verification but don't tell you directly 🤡

I just got off the phone with KeyBank (took forever to get through). They said there's a processing delay affecting some unemployment deposits and they should all be resolved by end of day tomorrow. The rep said they're getting flooded with calls about this.

I swear the NY unemployment system is designed to be as frustrating as possible. Every week there's some new issue. One week payments are delayed, next week the website is down, then they need random documents... it never ends 😤

Did you make any changes to your claim recently? Like updated your address or anything? Sometimes even small changes can trigger payment holds while they verify the new info.

my roomate had this happen too!! the money showed up at like 11:30pm that night. check again before you go to bed, it might just be delayed