NY unemployment payment never hit my KeyBank card - 3 weeks overdue

same thing happened to me this month! tried calling for 2 days straight and couldnt get thru. turns out my direct deposit info somehow got messed up in their system. do u have direct deposit or the debit card?

This happens sometimes when there's a payment verification flag on your account. The system shows it as processed but it gets held for review. Unfortunately, you definitely need to speak with an actual agent to resolve this. Three things to try: 1. Call right when they open at 8:00 AM 2. Try the alternate number ending in 1032 instead of the main line 3. Use the message system in your online account and specifically mention the payment date and that you see it as processed but not received Keep all your documentation of when you certified and the confirmation numbers. Once you reach someone, they can usually release the payment within 24-48 hours.

hav u checked if ur card expired?? my buddy just had this happen and turns out his keybank card expired and they sent a new 1 that he never got

I went through this EXACT nightmare last month!! Called for HOURS every day for over a week and kept getting disconnected. Was about to lose my MIND. I finally got through using a service called Claimyr (claimyr.com) that holds your place in line and calls you when an agent is available. Cost money but was 100% worth it because I was missing almost $600 in payments that were "processed" but never hit my account. Turned out there was a random identity verification flag on my account that no one told me about. The agent fixed it in like 5 minutes once I actually got to talk to someone. You can see how it works here: https://youtu.be/Rdqa1gKtxuE

The NYSDOL system is completely broken right now!! I've been having problems too but with certification not payments. Have you checked if there are any action items in your online account? Sometimes they hide these things and don't tell you about them but expect you to find them???

@original poster - It took maybe 20 minutes for them to call me back once I used Claimyr? WAY better than the hours I spent trying to call myself. The agent told me they're dealing with a huge backlog right now because of some system update they did in December that messed up a bunch of accounts.

One more thing to check - log into your NYSDOL account and go to "Payment History." Look at the payment method listed for that specific payment. Sometimes they randomly switch from direct deposit to debit card or vice versa. If it says "Direct Deposit" but you're checking your KeyBank card, that could be the issue.

this is why i HATE the keybank card!!! switched to direct deposit after they "lost" my payment twice. good luck getting through to nysdol, the whole system is a joke

UPDATE: I finally got through to someone! I used that Claimyr service and they called me back when I was connected to an agent. Turns out there was a payment hold on my account because of some random quarterly review thing. The agent cleared it right away and said I should get my payment within 3 business days. Why they couldn't just notify me about this is beyond me, but at least it's getting fixed! Thanks everyone for your help and suggestions!