NY unemployment direct deposit missing for 5 weeks - account shows 'pending transfer'

You need to check if your bank account information was flagged for verification. This happened to me in February. I discovered there was a "Bank Information Verification Required" notice buried in my Message Center that I completely missed. Log into your NY.gov account, go to your dashboard, and check all messages - even ones that might look like generic announcements. You might need to submit your bank statement and ID through the secure document upload system.

this same thing hapened to me!!! been waiting since april 2nd and still nothing. called like 20 times nobody picks up ever. my landlord is already threatening to evict me and idk what to do

This is EXACTLY what happened to me back in January. They secretly changed their verification process but didn't notify anyone properly! I spent THREE WEEKS calling NYSDOL every single day and could never get through. The whole system is designed to make you give up!!!! THEYRE HOPING YOU'LL JUST GO AWAY and not claim what you're owed. Don't let them do this!

I had this happen in March. Turns out my bank rejected the deposit for some reason but didn't tell me. Call your bank and ask if they've rejected any incoming ACH transfers.

After trying for 2 weeks to get through to someone at NYSDOL about a similar issue, I used Claimyr (claimyr.com) to get a callback. You can watch their demo at https://youtu.be/Rdqa1gKtxuE to see how it works. I was skeptical but they got me a callback from an agent within 30 minutes. The agent fixed my pending transfer issue right away - apparently my account had been flagged for verification because I had logged in from a different device than usual. The agent unflagged my account and I got all my backpay two days later.

Try changing ur payment method to paper check temp, then change back to direct deposit. that resets sumthin in the system. worked 4 me but took like 10 days to get the backpay

I work for a nonprofit that helps people with unemployment issues. This is a known problem that started after NYSDOL implemented their new verification system in March 2025. Here's what's happening: 1. Their automated system is flagging accounts that match certain patterns (multiple devices, IP changes, banking changes in the past 90 days, etc.) 2. When flagged, payments show as "pending transfer" but don't actually process 3. The system generates a verification notice, but it often gets buried in your message center 4. You need to call and speak with an agent who can verify your identity and release the pending payments Unfortunately, this is affecting thousands of claimants right now, which is why the phone lines are jammed. If you absolutely cannot get through, you can also try: - Contacting your state assembly member's office - Sending a secure message through your NY.gov account (slower, but can work) - Visiting a Career Center in person (bring full ID documentation) Once verified, payments are usually released within 2-3 business days.

Im confused about something - if u got 3 payments fine and then this started happening, did u change anything about your certification answers? They scrutinize those answers and if u say anything different from previous weeks it can trigger a review.

Update on my situation - I used Claimyr and got through to an agent this afternoon. They confirmed my account was flagged for "random identity verification" - not because I did anything wrong. The agent verified my identity over the phone, removed the hold, and said my payments should process in 2-3 business days. She also said they're aware of the message center issue where important notices are getting buried and they're working on fixing that. Hope this helps others in the same situation!

i tried that claimyr thing and got a call back in like 20 mins!! agent fixed my issue right away, said it was some random security flag. my payments should come thru by friday!!! thank u everyone for the help seriously

Btw everyone should know - these pending transfers do eventually come through even without intervention, but takes forever (like 6-8 weeks). Had similar issue last year and eventually got all my money, but not before nearly getting evicted. The system is totally broken.

UPDATE: I went to the Career Center and they couldn't help directly but gave me a special number to call. Still couldn't get through, so I used Claimyr and got a callback within an hour. The agent confirmed my account was flagged for verification and fixed it right away. She also put a note that I should receive all my backpay within 3-5 business days. Such a relief! Thanks everyone for your help and suggestions - especially about Claimyr and checking the Message Center. I would have never thought to look there for important notices!