How can I track my unemployment debit card - NYS Department of Labor payment missing

Check your payment history on the my.ny.gov portal first. Go to Unemployment Services > Payment History and see if the payment status shows 'Issued' or still shows 'Processing'. If it shows issued with a date, then the problem is with KeyBank. You can also check your card balance by calling the number on the back of your unemployment debit card or logging into the KeyBank mobile app.

this happened to me too last month, sometimes there's a delay between when NYS Department of Labor says they issued the payment and when it actually hits your card. Give it another day or two before panicking

If the NYS Department of Labor payment history shows 'Issued', the delay is definitely on KeyBank's end. You can file a claim with KeyBank for a delayed deposit if it's been more than 3 business days since the issue date. They have a specific process for unemployment payment delays. Also, make sure your card isn't expired or blocked - sometimes cards get automatically blocked for suspicious activity and you won't get notified right away.

I've had this exact same problem multiple times and it's SO frustrating when you're counting on that money! What finally worked for me was using Claimyr to get through to an actual NYS Department of Labor representative who could look into the payment issue. I found them at claimyr.com and they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Much better than sitting on hold for hours trying to reach someone yourself.

ugh i hate when this happens!! happened to me twice and both times it was just a random delay, nothing i could do about it except wait. so annoying when you need the money NOW

The whole NYS Department of Labor payment system is a mess if you ask me. I've been getting unemployment for 6 months and probably had delays like this at least 4 times. Sometimes it's the state, sometimes it's KeyBank, and they always blame each other. At least you can see it shows as issued - that's better than when it gets stuck in adjudication for weeks.

I work at a local bank and see this issue fairly often with unemployment payments. Since your payment shows as "Issued" on the NYS portal, the delay is definitely on the banking side. KeyBank processes unemployment deposits in batches, usually overnight, but sometimes there are technical delays or the batch gets held up for fraud screening. I'd recommend calling KeyBank's unemployment card line specifically (should be a different number than regular customer service) - they have more detailed info about pending deposits. Also, if you have direct deposit set up to a different bank account, sometimes payments get rerouted there instead of the debit card, so double-check that too.

Hey there! I went through this exact same situation a few weeks ago and it was so stressful. Since your payment shows as "Issued" on the NY portal, that's actually a good sign - it means the state processed everything correctly. What helped me was calling KeyBank early in the morning (around 8 AM) when the wait times are shorter. Also, try checking if you have any text alerts set up for your card - sometimes they send notifications about deposit delays that you might have missed. In my case, the money showed up on day 4, and KeyBank later told me there had been a "processing backlog" that week. Hang in there, it should come through soon!