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If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
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Just to follow up - when you're approaching the end of your benefit year, the system often does additional automated checks. Since you mentioned you did some part-time work recently, that could definitely trigger a review. The good news is that these reviews generally get resolved positively if everything was reported correctly. I recommend checking your payment history daily and also keeping an eye on your correspondence inbox on the portal. If nothing updates by Monday, definitely pursue getting through to an agent as others have suggested.
Thank you for the follow-up! It's been really stressful not knowing what's happening. I'll keep checking both places and try to get through to someone if nothing changes by Monday. I really appreciate everyone's help and suggestions!
I'm going through something similar right now! My payment for this week is also missing and I'm supposed to have one more week left after this. I certified on Sunday morning and usually get paid by Wednesday, but it's Thursday and nothing. When I check my payment history, this week just shows "pending" instead of the usual "processed" status. I haven't gotten any messages in my portal either. It's so frustrating because like you, I really need this payment. I'm going to try calling first thing tomorrow morning - maybe we'll both have better luck then!
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The whole NYS Department of Labor payment system is a mess if you ask me. I've been getting unemployment for 6 months and probably had delays like this at least 4 times. Sometimes it's the state, sometimes it's KeyBank, and they always blame each other. At least you can see it shows as issued - that's better than when it gets stuck in adjudication for weeks.
Wait, what do you mean stuck in adjudication? That sounds scary.
Oh that's a whole different nightmare. That's when they're reviewing your claim for some reason and you don't get paid at all until they finish. Can take weeks or months.
I work at a local bank and see this issue fairly often with unemployment payments. Since your payment shows as "Issued" on the NYS portal, the delay is definitely on the banking side. KeyBank processes unemployment deposits in batches, usually overnight, but sometimes there are technical delays or the batch gets held up for fraud screening. I'd recommend calling KeyBank's unemployment card line specifically (should be a different number than regular customer service) - they have more detailed info about pending deposits. Also, if you have direct deposit set up to a different bank account, sometimes payments get rerouted there instead of the debit card, so double-check that too.
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does anyone know if they do batch processing for the payments? i heard they only process backpay on certain days of the week. might explain some of the delays people see
Yes, this is correct. NY unemployment typically processes most payments in batches, with standard weekly claims processed on Monday/Tuesday and many back payments and adjustments processed on Wednesday/Thursday. However, this can vary depending on holidays and system maintenance schedules. This is one reason why some people see delays even after approval - they might have just missed the processing window for that week's batch.
UPDATE: My back payment just hit my account this morning! So it took exactly 8 days (6 business days) from when they said it was approved. Thanks everyone for your help and suggestions!
lucky you! glad it didnt take months like mine did
Congrats Emma! That's such a relief. I'm dealing with a similar situation right now - been waiting 5 days since they told me my back payments were "approved for release." Your timeline gives me hope that mine might come through in the next few days. Really appreciate you coming back to update everyone!
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UPDATE: Got through to KeyBank finally! New card is on the way with expedited shipping (thanks for that tip!). Should be here by Friday. And I've already started the process to set up direct deposit for future payments. Thanks everyone for your help!
Good for you! How long were you on hold? Last time I called it was over an hour!!
Actually not too bad! About 25 minutes. I called first thing in the morning which might have helped.
Miguel Ramos
been using chime for my UI payments since i lost my job in march, works perfectly fine!! no issues at all and like someone said you sometimes get paid early which is nice when bills are due
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NeonNova
•Good to know! I'm definitely going to make the switch then. Thanks everyone!
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Zainab Ibrahim
Just be careful with any online bank and unemployment. I had issues with another online bank where they flagged large deposits as suspicious and froze my account for a week. Made sure to call Chime first to let them know I'd be getting regular unemployment deposits before I switched over.
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Dylan Campbell
•That's actually good advice. Better safe than sorry when it comes to your unemployment money getting delayed.
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Riya Sharma
•@Zainab Ibrahim That s'really smart thinking! Did you just call their customer service line to give them a heads up? I want to make sure I do this right when I switch over to avoid any account freezes.
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