I'm dealing with this exact same frustrating situation! Got an overpayment notice for $875 back in April and absolutely ZERO instructions on how to pay it. I've been checking my portal constantly, called dozens of times with no luck getting through, and the stress is eating me alive. Reading through everyone's experiences here has been incredibly helpful though - sounds like getting a real person on the phone is really the only way to get clear guidance. I'm definitely going to try that claimyr service that so many people have mentioned since the regular phone system seems completely broken. It's insane that they can tell you that you owe money but then make it nearly impossible to actually pay it back! The thought of penalties and interest piling up while I'm stuck in limbo is giving me anxiety. Thanks everyone for sharing your stories - at least I know I'm not alone in this nightmare!

I'm in the EXACT same situation right now! Got an overpayment notice for $1,650 in March and it's now almost August with absolutely no payment instructions. I've been stressing about this for months, checking my portal daily and finding nothing. After reading all these comments, I'm convinced that getting someone on the phone is the only real solution. The claimyr service that everyone keeps mentioning sounds like exactly what I need - I had no idea something like that even existed! I've probably tried calling 30+ times over the past few months and never got through once. The anxiety of not knowing if penalties are building up in the background is horrible. I'm definitely going to try claimyr this week because I just want this resolved and off my mind. Thanks to everyone who shared their experiences - it's such a relief to know I'm not the only one dealing with this confusing mess of a system!

I went through something similar a few months ago! "Issue closed level 2" generally means your case has been fully adjudicated and reviewed by a supervisor. In my experience, this is actually a positive sign - it means they've made a decision rather than leaving it in limbo. The fact that it went to level 2 review just means they wanted to double-check everything, which is pretty standard for unemployment claims. You should definitely get that determination letter soon, and hopefully it's good news! Keep checking your online account too since sometimes the payment information updates there before the letter arrives.

I'm in a similar situation right now - my claim has been in adjudication for about 5 weeks and I keep checking for any status updates. Reading through these responses is really helpful! It sounds like "issue closed level 2" is actually a good sign that the process is moving forward. I've been so worried that no news meant bad news, but it seems like the NYS DOL system just takes forever to update. Has anyone here had experience with how quickly the online account reflects payment information once a claim is approved? I'm trying to manage my expectations for timing.

One thing I learned the hard way is to keep detailed records of EVERYTHING - screenshots of your weekly certifications, copies of job applications, correspondence with employers, etc. I had a situation where the DOL claimed I missed a week of certification, but I had screenshots proving I submitted it on time. Without that documentation, it would have been my word against their system. Also, if you're laid off due to downsizing like you mentioned, make sure you get something in writing from your employer stating the reason for separation. It can save you a lot of headaches if there are any questions later about whether you were actually fired for cause.

Based on everyone's helpful responses, I'd also add that timing is crucial - make sure you file your claim as soon as possible after becoming unemployed, even if you're not 100% sure about all the details yet. There's a waiting period anyway, and delays in filing can cost you benefits. Also, if you do get denied for any reason, don't panic - you have the right to appeal within 30 days. The appeals process gives you a chance to present your case to an administrative law judge, and many initial denials get overturned on appeal. Keep all your documentation organized from day one because you'll need it if you have to go through the appeals process.

I'm jumping in here because I just went through this exact same situation 2 months ago - NY benefits expired, three kids, former restaurant worker, the whole thing. It's absolutely terrifying but you WILL get through this. Here's what actually worked for me: I applied for emergency SNAP and HEAP the same day my benefits ended (don't wait - the approval process takes time). Then I hit up every single temp agency in my area in one day - brought copies of my resume and was working within 48 hours doing warehouse shifts. Not glamorous but it kept food on the table. The game changer was when I found out about NY's Rapid Response services - they're specifically for people who've exhausted unemployment. They connected me with a 6-week customer service training program that was completely free and included job placement help. I'm now working full-time at a credit union making $22/hour with full benefits. The key is to take ANY income while you build toward something better. Also, hit up local food pantries immediately - there's no shame in feeding your kids. You're a good parent doing whatever it takes. This community has given you amazing advice - now just pick 2-3 things and start tomorrow. You've got this!

I'm reading through all these responses and just wanted to add something that helped me when I was in a similar situation last year - don't overlook your local Workforce1 Career Centers. They have services specifically for parents like emergency childcare assistance while you're job hunting or in interviews, which was a huge help for me. They also have partnerships with employers who understand that people coming off unemployment need flexible start dates and are willing to work with your situation. The center near me had a "rapid hire" event every Friday where local employers would do on-the-spot interviews for immediate openings. I know it feels impossible right now, but you're clearly a hard worker (6 years at the same restaurant shows loyalty and reliability) and employers need people like that. Also, with all your restaurant experience, don't forget about catering companies - they often pay better than restaurants and the work can be more predictable. Some even offer benefits if you work a certain number of events per month. Keep pushing forward - from everything I'm reading here, you're building a solid plan and you're going to make it through this!

This might sound crazy, but try tweeting at the DOL. I did that out of frustration and surprisingly got a response pretty quickly.

I went through the exact same thing last year! The adjudication closed with radio silence for almost 2 weeks. Turns out there was a glitch in their system and my decision letter got stuck in processing. What finally worked for me was calling the technical support line instead of the regular claims line - they have a separate number for system issues. The wait was still brutal but at least I got through. Also, make sure you're checking your online account AND the separate "correspondence" section - sometimes documents show up there first before being mailed. Don't lose hope, it will get resolved eventually!