New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO NOT post call problems here - there is a support tab at the top for that :)

ugh the whole system is so unfair. here we are paying taxes on our unemployment benefits but then can't use that same income to qualify for basic things like housing. makes no sense!

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Camila Castillo

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I went through something similar last year. One thing that really helped was getting a letter from NYS Department of Labor showing my remaining benefit balance and duration. Some lenders want to see that you have at least 12 months of benefits left. Also, if you have any part-time work or side income, document that too - it shows additional stability. The market is tough but don't give up! Your credit score and down payment savings put you in a decent position.

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Nia Watson

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I actually just went through this exact process about 2 months ago! Switched from Wells Fargo to a credit union because of their outrageous maintenance fees. Here's what I learned: Submit your banking change right after you get your current payment (like on a Monday or Tuesday), then wait at least 2 full weeks before filing your next claim. My change took 8 business days to process, but I waited the full 2 weeks to be absolutely certain. The most important thing - and I cannot stress this enough - is to call and verify the change went through before you file again. I used claimyr.com like others mentioned here and got connected to a rep in about 15 minutes. She confirmed my new account was showing in their system and even gave me a confirmation number to write down. Also, DO NOT close your old account until you've received at least 3 payments successfully in your new account. I thought 1 payment would be enough but then had a random backpay adjustment that went to my old account 2 weeks later. Would have been a nightmare if I'd already closed it. The waiting sucks when you're trying to escape those bank fees, but trust me - a few extra weeks of fees is way better than dealing with lost payments and the stress of trying to track down your money in their broken system. Good luck!

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Taylor To

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This is incredibly thorough and exactly what I needed to hear! The 2 week waiting period with 3 successful payments before closing the old account sounds like the safest approach. I'm definitely going to use claimyr to call and verify - getting that confirmation number is such a smart idea. It's frustrating to pay those bank fees for a few more weeks, but you're absolutely right that it's way better than the nightmare of chasing down lost payments. Thanks for sharing your real experience with the timeline and all the little details like the backpay adjustment going to the old account - I never would have thought of that!

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Brielle Johnson

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I switched my direct deposit with NY unemployment about 3 months ago and it was honestly way less scary than I thought it would be! Here's my timeline: Updated my info on a Thursday morning right after my payment hit, used claimyr.com to call and confirm it was in their system on Friday (got through in like 20 minutes which was amazing), and the change was fully processed by the following Wednesday - so about 6 business days total. My strategy was to update right after receiving a payment, then skip filing for one full week just to be 100% sure everything was working. Yeah I missed one week of payments but it was worth the peace of mind. When I filed the following week, boom - payment went straight to my new credit union account with no issues. One thing that really helped was keeping a detailed log of everything - when I submitted the change, confirmation numbers, when I called, what the rep told me, etc. The unemployment system can be so unpredictable that having that paper trail made me feel way more confident about the whole process. Definitely keep your old account open for at least a month after the switch though! I had a random overpayment adjustment come through 3 weeks later that went to my old account. Would have been a total mess if I'd closed it already. Good luck with your switch - those bank fees are the worst when you're already dealing with unemployment stress!

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Liam Murphy

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just file and see what happens, worst they can do is say no

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Jabari-Jo

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I went through something very similar about 6 months ago. My manager was creating a hostile work environment and eventually told me I could resign or be terminated for "performance issues" that were clearly fabricated. I documented everything - the conversations, dates, witnesses, even took photos of the impossible tasks I was being assigned. When I filed for unemployment, NYS Department of Labor did put my claim into adjudication, but I was ultimately approved. The key things that helped my case were: 1) I had written evidence of the ultimatum, 2) I could show a pattern of discriminatory treatment, and 3) I demonstrated that I had no reasonable alternative but to quit. The process took about 8 weeks, but I did receive back pay for the entire period. Don't let anyone tell you it's hopeless - constructive discharge is a real thing and NYS Department of Labor does recognize it when properly documented.

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Abby Marshall

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@Jabari-Jo Your story gives me so much hope! I'm dealing with a very similar situation where my manager has been making my work life unbearable and basically forced me to choose between resigning or getting fired. I've been reading through all these responses and taking notes on what documentation I need to gather. One thing I'm worried about though - did NYS Department of Labor require you to prove that you tried other remedies first, like filing a complaint with management or HR? My situation is that there's really no one above my supervisor to escalate to, and I'm concerned they might deny my claim for not "exhausting all options" even though there weren't really any other options available. Also, during those 8 weeks of adjudication, were you able to collect any benefits at all or did you have to wait until the final decision? I'm trying to figure out how to manage financially during what sounds like could be a lengthy process.

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Emily Thompson

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@Jabari-Jo Your experience is exactly what I needed to hear! I'm actually in a very similar situation right now. My supervisor has been making unreasonable demands and creating a hostile environment, and I'm seriously considering whether I have grounds for constructive dismissal. When you documented the "pattern of discriminatory treatment," how detailed did you need to be? I've been keeping a journal of incidents but I'm worried it might not be enough for NYS Department of Labor. Also, did you file your claim immediately after resigning or did you wait to gather more documentation first? I'm trying to balance getting the claim in quickly versus making sure I have everything I need to support my case.

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I went through this exact situation with NYS Department of Labor about two years ago. Was terminated for "excessive tardiness" but it was due to my elderly mother's medical appointments that I had to coordinate. The key thing is to file your claim immediately - don't wait! When they do the phone interview (usually within 2-3 weeks), be completely honest about the childcare situation and emphasize that you tried to work with your employer. I brought up how I attempted to communicate and find solutions. They ended up approving my claim because tardiness due to legitimate family care responsibilities isn't considered willful misconduct under NY law. The process took about 4 weeks total, but I got back pay for all the weeks I was eligible. Stay persistent and keep documenting everything!

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Omar Zaki

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Thank you so much for sharing your experience! This gives me hope. Did you have to provide any specific documentation about your mother's medical situation, or was your explanation during the phone interview enough? I have some texts and emails with my supervisor about the childcare issues but wasn't sure if I needed anything more formal.

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AstroAlpha

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I'm currently going through a similar situation with NYS Department of Labor after being terminated for "performance issues" that were really related to my transportation problems. From what I've learned so far, the key is to file your claim right away even if your employer is contesting it. During my research, I found that NYS uses a pretty specific definition of misconduct - it has to be willful and deliberate violation of company policy, not just struggling with circumstances beyond your control. Childcare issues that you communicated about definitely don't sound like willful misconduct. I'm still waiting for my phone interview but the representatives I've spoken with have been encouraging about cases like ours where there were legitimate external factors involved.

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Amina Diallo

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ugh why is everything so broken?? 🤬 we're just trying to survive here and they make it impossible. the whole system needs an overhaul

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Natasha Orlova

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Calm down, Karen. They're probably just overwhelmed with claims. It sucks but no need to go all conspiracy theory.

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Amina Diallo

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@profile16 overwhelmed? its been 2 years since covid started. they've had plenty of time to fix this mess 🙄

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I had this exact same problem! Here's what finally worked for me: 1. Try logging in during off-peak hours (early morning or late evening) 2. Use the "forgot password" option to reset your login credentials - sometimes the system gets confused about authentication 3. If you're getting error messages, screenshot them and save the error codes - it'll help when you do get through to someone 4. Check if there are any outstanding documents or forms they need from you that might be blocking your weekly certification The pending status is super frustrating, but don't give up on the weekly certifications even if the system is glitchy. You'll need those to get backpay once everything gets sorted out. Hang in there! 💪

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Keisha Taylor

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This is super helpful advice! I especially like the tip about screenshotting error messages - I never thought to do that but it makes total sense. Quick question: when you say "off-peak hours," what times worked best for you? I've been trying randomly throughout the day with no luck.

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