Finally got through to complete my NY unemployment partial claim - tips inside!
After struggling for days, I FINALLY got through to complete my partial unemployment claim in NY!!! I was seriously dreading this process - had been trying for almost a week to reach someone. My employer reduced my hours from 40 to 15 per week starting in February and I've been trying to claim partial benefits since then. Every time I called the NYSDOL number it was either busy signals or getting disconnected after waiting forever. Somehow this morning I got through after only 35 minutes on hold?? For anyone else dealing with partial claims, what worked for me was calling right when they opened at 8am instead of later in the day. The agent was actually super helpful and walked me through all the certification questions. Just wanted to share since I know a lot of people are probably dealing with the same nightmare trying to get their partial claims processed. Any other tips for making weekly certifications go smoothly? This is my first time on unemployment so I'm nervous about messing something up.
22 comments
Alexander Evans
Congrats on getting through! For weekly certifications, make sure you're really precise about reporting your exact hours worked and earnings - even small discrepancies can cause your claim to be flagged for review. I remember back in 2024 I accidentally reported $384 instead of $348 for one week and my payments got held up for over a month while they investigated. Also remember that for partial claims, you need to be available and looking for full-time work even though you're still employed part-time. They might ask about job search activities during your certifications.
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Ruby Garcia
•Omg thank you for that warning about being precise with earnings! My employer pays bi-weekly so I was wondering how to calculate the exact weekly amount. So I should divide my bi-weekly gross pay exactly in half for each week?
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Evelyn Martinez
got thru on my 2nd try last week... think they must have hired more ppl finally lol
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Benjamin Carter
•I've been calling for TWO WEEKS and still can't get through! The system is DELIBERATELY designed to be impossible to navigate. Every time I call it's either busy or I wait 45+ minutes and then get disconnected. NYSDOL doesn't want to pay us our benefits - they make it impossible on purpose!!!
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Maya Lewis
Omg I've been trying for three days straight and still can't get through!!! Did you call the main number? What options did you select in the menu? Did you have to enter your SSN or anything? I'm so stressed about this because my boss cut my hours too (from 35 to 12!!!) and I literally can't pay rent next month without getting partial benefits approved. Every time I call I either get a busy signal or that annoying message about high call volume. Did you just keep calling back over and over?? I'm seriously about to have a breakdown over this.
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Isaac Wright
•I've been through this frustration before with NY unemployment. Instead of endless redialing, you might want to try Claimyr (claimyr.com). They have a system that gets you through to a live agent much faster. I was skeptical but it worked when I was in a similar situation last month. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE. After trying for days with no luck, I got through to an agent in under 30 minutes using their service. Saved me so much stress during an already stressful time.
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Evelyn Martinez
when u certify make sure ur somewhere w good internet. site crashed on me twice last month n i had to start over
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Ruby Garcia
•Good point! My internet is kinda spotty so I'll go to the library or somewhere with better wifi. Thanks!
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Lucy Taylor
For your weekly certifications with partial employment, here's what you need to have ready: 1. Exact gross earnings (before taxes) for each week 2. Exact hours worked each week 3. Documentation from your employer confirming your reduced schedule Make sure to certify during the correct timeframe (Sunday through Saturday of the following week). If you miss a week, you'll need to request backdating, which can further complicate things. Regarding part-time work: NY requires you to report earnings for the week you worked, not when you get paid. So if your pay period spans multiple weeks, you need to calculate the exact earnings for each specific week. Also, be aware that in 2025, you can earn up to $540 in a week and still receive partial benefits (this is known as the earnings disregard threshold). Your benefit payment will be reduced by 25% for every dollar earned over $100 up to that threshold.
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Ruby Garcia
•This is SUPER helpful, thank you! I didn't know about the $540 threshold or the 25% reduction calculation. My weekly benefit rate is $372 according to my monetary determination letter. If I earn $300 in a week from my part-time hours, how would I calculate what my partial benefit would be?
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Lucy Taylor
To calculate your partial benefit when earning $300 in a week with a weekly benefit rate of $372: 1. Subtract the first $100 of earnings (not subject to reduction): $300 - $100 = $200 2. Calculate the reduction (25% of the remaining earnings): $200 × 25% = $50 3. Subtract the reduction from your full benefit rate: $372 - $50 = $322 So you would receive $322 for that week. Just remember that you must be available for and actively seeking full-time work each week, even while working part-time. Document your work search activities for each week in case you're selected for an audit.
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Connor Murphy
•Wait, that calculation isn't right. The 25% reduction applies to each dollar over $100, not just a flat 25% of the amount over $100. If you earn $300, and your first $100 is exempt: $300 - $100 = $200 subject to reduction $200 × 0.25 = $50 reduction $372 - $50 = $322 partial benefit So they actually got the right answer but explained the calculation wrong. I just went through a partial claim audit and had to learn all these rules the hard way.
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Ruby Garcia
So I just completed my first weekly certification and it was actually way easier than I expected! The questions were straightforward, and I made sure to have my pay stubs right next to me. One weird thing though - after I submitted the certification, it said my payment was "pending" but didn't give a date for when I'd actually receive it. Is that normal? How long does it usually take for partial benefits to hit your account?
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Alexander Evans
•Great that your certification went smoothly! The pending status is normal, especially for your first payment. Typically, after your first certification, it takes 2-3 business days to process, then another 1-2 days for the deposit to hit your account. So expect 3-5 business days total. Subsequent payments are usually faster. If you opted for direct deposit, double-check that your banking information is correct in your account settings. If you chose the debit card option, it may take a bit longer to receive the physical card for your first payment.
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KhalilStar
i went thru the same thing back in december when my retail job cut hours after holidays. word of advice - keep SUPER detailed records of every hour u work and every cent u earn. my manager messed up my hours one week and reported different hours to unemployment than i did. got my benefits held up for 3 weeks while they "investigated" 🙄 ended up having to send screenshots of my timecard to prove i wasn't lying. the whole system is ridiculous
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Evelyn Martinez
•same happened to my cousin lol. system is a joke
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Benjamin Carter
I been on partial unemployment since January and let me tell you it's ALWAYS something new to deal with! One week they randomly decided I "wasn't available for work" even though NOTHING changed from previous weeks when I got paid no problem. Had to call 47 TIMES to get someone on the phone to fix it!! The next week everything was fine again with no explanation. The entire system is designed to wear you down so you'll give up. DON'T GIVE UP - that's what they want!!!
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Maya Lewis
•Omg this makes me so anxious!!! What if this happens to me?? I literally can't afford to miss even one week of benefits. Did you ever find out why they flagged your claim? Was it something in how you answered the weekly questions???
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Isaac Wright
Congratulations on getting through! A few practical tips for managing your partial claim based on my experience: 1. Set a weekly reminder to complete your certification - I do mine every Sunday morning so I don't forget 2. Take screenshots of every certification confirmation page as proof 3. If your hours fluctuate week to week, keep a detailed log of exactly when you worked each day 4. When doing your work search activities, apply for full-time positions even if you're hoping to just stay at your current job with increased hours 5. If your employer offers you more hours that would put you above the $540 threshold, you must accept them or risk losing benefits Most importantly, if anything changes with your work situation, report it immediately. The penalties for misreporting (even accidentally) can be severe.
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Ruby Garcia
•This is great advice! I hadn't even thought about taking screenshots of the confirmation pages. And I didn't realize I could lose benefits if I turn down additional hours - that's really good to know. Thank you!
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Amelia Dietrich
My daughter had a similar situation last year with her teaching assistant job. The school reduced hours during summer session. One thing that really helped her was keeping a separate calendar just for unemployment stuff. She marked every certification day, every payment received, every hour worked, etc. Came in handy when there was some mix-up about her availability during one week and she had documentation to back up her claim. Might be worth setting something similar up for yourself!
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Alexander Evans
•This is excellent advice. Documentation is absolutely critical with partial claims, especially since the burden of proof falls on the claimant if there's ever a dispute. I'd recommend taking this one step further and keeping a digital folder with screenshots of all confirmations, communications from your employer about reduced hours, and any relevant emails from NYSDOL.
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