


Ask the community...
Have you tried calling your local congressman or representative? Their offices often have connections with both unemployment AND the IRS. I did this last year when I couldn't get through to either and my rep's office fixed both issues within 2 weeks.
Try logging in at exactly midnight on Sunday when the system resets for the week. That's when the servers are least crowded and you might be able to get your certification through without errors. Worked for me!
After trying for weeks I finally just broke down and found another job because dealing with unemployment was a second full-time job itself. The system is broken beyond repair at this point.
I just checked Twitter and apparently there's a system outage today that's affecting both the website and phones. Might explain why nobody can get through. They never announce this stuff officially tho 🙄
Try calling your local unemployment office directly. Sometimes they can override the KeyBank hold. the numbers for local offices aren't posted prominently but you can find them with a bit of googling. I got helped way faster this way.
Sophia Rodriguez
Called NY unemployment yesterday because I was in the same situation. The agent said the dollar amount on your account is the MAXIMUM you can receive, not a guaranteed amount. You only get what you claim before your BYE date.
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Mia Green
Tried calling unemployment for WEEKS with no luck. Finally used claimyr.com after someone here recommended it. Got through to a rep in under an hour who fixed my issue immediately. Worth every penny considering how many hours of my life I wasted trying to call them myself.
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Mia Green
•Yeah it works. They basically call repeatedly using their system until they get through, then they connect you. Saved me literal days of frustration.
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Emma Bianchi
•just checked it out. might try this tomorrow cause im at my wits end with these phone lines
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