I swear the NYSDOL website was coded by monkeys. It's always glitching out or showing contradictory info. Hang in there OP, and definitely try to talk to a human ASAP.

Have you checked your email? Sometimes they send important updates there instead of showing them on the website. Also, make sure to check your spam folder!

Here's what you can do: 1. Try calling the unemployment office early in the morning, right when they open. Keep redialing if you get a busy signal. 2. Check if your local library or community center has public computers you can use. 3. Ask a friend or family member if you can borrow their device to file your claim. 4. Some unemployment offices have physical locations where you can file in person. Look up if there's one near you. 5. If all else fails, you might need to get your phone fixed or replaced ASAP. Some repair shops offer same-day service. Remember to explain your situation to the unemployment office. They might be able to make accommodations or extend deadlines if you're having technical difficulties. Good luck!

lol welcome to unemployment hell. grab a seat, you'll be here a while 😂

anyone else notice the system always seems to crash right when you need it most? 🤔 conspiracy theory: they do it on purpose to reduce payouts

Hey OP, when did you first file your claim? There might be different solutions depending on how long it's been pending.

Hey, quick question - when did you first file your claim? That might affect how you need to approach this.

Pro tip: if you're having phone issues, try using a friend's phone to call. Sometimes their system flags certain numbers and it's harder to get through.

Have you tried contacting your local representative? Sometimes they can help push things through faster.

idk if this helps but i had issues verifying my identity online and ended up having to go to the unemployment office in person. it sucked waiting in line but at least i got it sorted