New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.



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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

In my experience they take maximum 50% of your weekly benefit amount for overpayments. So with $490 benefit, they shouldn't take more than $245 per week.

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Maybe it varies by situation? My neighbor had an overpayment in May and they only took half her payment each week until it was paid off.

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It depends if you set up a payment plan or not. If you don't arrange anything, they'll take it all at once if possible.

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This whole system is BROKEN. I had a similar issue and spent WEEKS trying to talk to someone. When I finally got through, they admitted it was their error but still made me pay it back. New York unemployment is a joke.

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Facts 💯 Same thing happened to my brother

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Try logging in at exactly midnight on Sunday when the system resets for the week. That's when the servers are least crowded and you might be able to get your certification through without errors. Worked for me!

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Second this. The midnight trick saved me so much frustration.

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I tried this and my certification went through but then got stuck in 'pending' for 3 weeks 😭

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After trying for weeks I finally just broke down and found another job because dealing with unemployment was a second full-time job itself. The system is broken beyond repair at this point.

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I'm still job hunting but honestly starting to feel the same way. The stress of dealing with this system is unreal.

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Try calling your local unemployment office directly. Sometimes they can override the KeyBank hold. the numbers for local offices aren't posted prominently but you can find them with a bit of googling. I got helped way faster this way.

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KeyBank is AWFUL! I waited the full 72 hours and even then half my transactions got declined for no reason. Really hope they change providers when the contract is up. In the meantime definitely switch to direct deposit ASAP.

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I just checked Twitter and apparently there's a system outage today that's affecting both the website and phones. Might explain why nobody can get through. They never announce this stuff officially tho 🙄

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ask a friend to claim for you!! just give them ur info and have them do it. thats what i did when i was out of town and it worked fine

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Terrible advice. Never give your unemployment login to anyone - that's literally against the rules and could get your benefits cancelled.

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worked for me 🤷‍♂️

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My brother in law works in IT for a state agency (not NY) and he says most government websites are running on ancient systems they never properly updated. Not surprised they broke something with the captcha. Hope you get it sorted!

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Call the telecert automated line at 888-581-5812 to file by phone! You don't need to talk to anyone, just follow the prompts. I always use it because the website is so unreliable.

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this is the answer right here! telecert never fails

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Telecert is so much easier. I haven't used the website in months

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