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Try logging in at exactly midnight on Sunday when the system resets for the week. That's when the servers are least crowded and you might be able to get your certification through without errors. Worked for me!
After trying for weeks I finally just broke down and found another job because dealing with unemployment was a second full-time job itself. The system is broken beyond repair at this point.
Try calling your local unemployment office directly. Sometimes they can override the KeyBank hold. the numbers for local offices aren't posted prominently but you can find them with a bit of googling. I got helped way faster this way.
I just checked Twitter and apparently there's a system outage today that's affecting both the website and phones. Might explain why nobody can get through. They never announce this stuff officially tho 🙄
My brother in law works in IT for a state agency (not NY) and he says most government websites are running on ancient systems they never properly updated. Not surprised they broke something with the captcha. Hope you get it sorted!
Alexander Evans
In my experience they take maximum 50% of your weekly benefit amount for overpayments. So with $490 benefit, they shouldn't take more than $245 per week.
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Alexander Evans
•Maybe it varies by situation? My neighbor had an overpayment in May and they only took half her payment each week until it was paid off.
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Benjamin Carter
•It depends if you set up a payment plan or not. If you don't arrange anything, they'll take it all at once if possible.
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Maya Lewis
This whole system is BROKEN. I had a similar issue and spent WEEKS trying to talk to someone. When I finally got through, they admitted it was their error but still made me pay it back. New York unemployment is a joke.
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Isaac Wright
•Facts 💯 Same thing happened to my brother
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