NYDOL: Need help backtracking claim & manual verification due to phone issues - call center closing soon!

Ugh, I feel your pain. I had to backtrack my claim last month and it was a nightmare. Have you tried calling first thing in the morning? That's when I finally got through.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/fU4YuziZLxI

Here's what you need to do: 1. Document everything. Write down all your call attempts, dates, and times. 2. Try calling right when they open. Be ready to dial at 7:59 AM. 3. If you can't get through, try their online portal. Sometimes you can request a callback there. 4. If all else fails, reach out to your local state representative. They often have direct lines to DOL. 5. Be persistent! Don't give up. Remember, the system is overloaded right now. It's frustrating, but keep at it. Good luck!

have you tried faxing your info? i know it sounds old school but it worked for me when i couldnt get thru on the phone

NYDOL is a joke. I've been trying to get my issue resolved for MONTHS. Good luck, you're gonna need it 🤡

Hey, quick question - when did you first file your claim? That might affect how you need to approach this.

Pro tip: if you're having phone issues, try using a friend's phone to call. Sometimes their system flags certain numbers and it's harder to get through.