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someone probably already said this but have you tried resetting your 2FA completely? go to account settings and look for security options, there should be a way to remove all verification methods and start over
pro tip: the id.me help chat is actually better than calling. go to id.me website (not through unemployment) and look for the chat option. still took me 30 mins in queue but they fixed my security key issue without video verification
Bad news: your tax preparer was wrong. That unemployment tax exclusion was only for 2020 unemployment benefits, not 2021. The American Rescue Plan that Biden signed in March 2021 only applied to the prior year's unemployment. All unemployment from 2021 is fully taxable. Your tax person should have known this!
Stop waiting and call them! After two months of waiting for answers about my refund, I finally used claimyr.com to get through to a real IRS agent - found out my return was missing a form and that's why it was delayed. Talking to a real person is the only way to get actual answers about your specific situation.
Had the EXACT same problem back in February. Turns out my ID.me verification actually failed but the system never told me. When I finally got through to a person, they were able to see exactly what was wrong and help me fix it. Don't waste weeks waiting - find a way to talk to a human!
OMG I'm so tired of hearing about ID.me problems!!! Its literally on every unemployment forum. They need to fix this garbage system or go back to the old way. Too many people are suffering because of their crappy technology 😡
conspiracy theory much? 🙄 its just typical government inefficiency
nah man look at the stats! since they implemented id.me the number of people successfully getting benefits dropped like 22%. that aint a coincidence
FYI - there is a seperate recertification phone number that sometimes works better than the main line: 1-888-209-8124. Follow the prompts for weekly certification issues specifically. It bypasses some of the regular call queues.
Tried that number and it still tells me I need to speak to a rep 😫 Then transfers me to the same endless hold loop
ugh im sorry! such a broken system. might be time to try one of those services that calls for you then. i heard claimyr.com works well.
check if you got an email about identity verification. my wife had the same issue and turns out they randomly selected her account for additional verification but the email went to her spam folder.
Javier Cruz
Why am I not surprised? NY unemployment system has been a joke for years. Remember when their whole site crashed during covid and nobody could apply for weeks? Same energy 🤡
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Emma Wilson
•OMG don't remind me 😠I had to call like 200 times back then
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Malik Thomas
•At least back then they eventually sent backpay. Now theyre just like "oops system broken byeeee
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NeonNebula
Try contacting your state representatives office! I was having the same issue and my congressmans office has a staff member who deals with unemployment cases. They fixed mine in 2 days with one phone call.
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