I want to follow up on my earlier advice about Form TC-403B. If you've already submitted a backdate request and it's been more than 3 weeks, you should also submit Form UI-44.1 (Request for Reconsideration). This specifically asks them to review a previously submitted but unanswered request. Also, while you're pursuing these multiple avenues, keep a detailed log of: - Every contact attempt (date, time, number called) - Every submission (form number, date, confirmation number) - Names of any representatives you speak with This documentation can help if you need to escalate further or if you eventually need to pursue an appeal.

Update: I got through to someone! I tried several of the suggestions here. The assembly person's office was helpful and started the process, but I was still worried about timing with the eviction deadline. I ended up using Claimyr and got connected to an agent in about an hour. The agent found that my backpay had been flagged for "identity verification" but no one had ever notified me! She was able to verify my identity on the call and release ALL my backpay - it should deposit within 3 business days. She also said I should have received multiple notices about this requirement but they were never sent. I also called 211 and applied for ERAP as a backup plan in case the unemployment money doesn't arrive before my eviction deadline. Thank you all so much for your help during this crisis. I was really at my breaking point.

This might sound weird, but have you tried reaching out to them on Twitter? I've seen some people get responses that way. Worth a shot! 🤷‍♀️

Guys I'm telling you, we need to organize and demand better from our government agencies. This is ridiculous. Who's with me? ✊

Have you tried reaching out to them on social media? Sometimes tweeting at them or messaging on Facebook can get a faster response.

If all else fails, you might want to consider hiring an unemployment advocate. They cost money, but they know the system inside and out and can often get results faster.

Make sure you're keeping ALL your job search documentation - screenshots of applications, confirmation emails, contact info for places you've applied, etc. They might be targeting you for an audit (which is what all these interviews sound like). Hope it resolves soon!

In my experience with ny unemployment, the right hand never knows what the left is doing. Just keep answering their stupid calls and eventually they'll leave you alone. So inefficient tho.

I swear the NYSDOL website was coded by monkeys. It's always glitching out or showing contradictory info. Hang in there OP, and definitely try to talk to a human ASAP.

Have you checked your email? Sometimes they send important updates there instead of showing them on the website. Also, make sure to check your spam folder!