New York Unemployment
CommunityGovernment Services
Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.
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Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
NY unemployment stuck in 'pending' for 3 weeks - can't reach anyone by phone
I applied for NY unemployment 3 weeks ago and my claim is still just sitting there with a 'pending approval' status. I've tried calling the NYSDOL hotline literally 27 times but either get disconnected or sit on hold until the office closes. Is this normal for 2025?? My rent is due next week and I'm seriously starting to panic. Does anyone know an extension number that actually works? Or any tricks to get through to a real human? This whole system seems designed to make people give up!
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NY unemployment back pay not appearing after approved partial claim - what should I do?
I'm completely stuck with my NY unemployment partial back pay claim. I submitted all the requested documentation for my backdated claim periods (Jan-March 2025) after my initial claim was partially denied. I got a determination letter on April 10th saying I was eligible for the missing weeks, but it's now been over 3 weeks and nothing has been deposited to my account. My payment history still only shows the recent weekly payments, not the back pay for those approved weeks. I've tried calling the claims center at least 15 times but can never get through - just endless busy signals or automated messages saying call volume is too high. The online message system is useless - I sent 3 messages and got generic responses telling me to 'be patient' but with no actual timeline. Has anyone successfully received backdated payments after approval? How long did it take? Is there some other department I should be contacting specifically about back payments? This is getting ridiculous!
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Hey everyone just want to chime in - just delt with this for my partner who had trouble with 2025 back pay and it was a big mess. What everyone is saying about the separate department is true. What worked was we kept calling the 1-888 numbr everyday at 8AM sharp and asking specifically for a tier 2 specialist who can handle back payments. Took 6 days of calling but finally got someone who fixed it that day!!!! Dont bother with the message system completly useless. Hope this helps somebody!!
Thanks! I'm definitely going to try the 8AM approach. Did you need to say anything specific to get to a tier 2 specialist? Or just ask directly for that?
just be super clear that you need a tier 2 specialist for backpayment processing. if they try to transfer you to regular help say NO and that you need specificly backpay department. sometimes they try to rush you off to wrong place. good luck!!!!
Update to my earlier comment - I forgot to mention that there's a specific form you might need to fill out for expediting back payments. It's called the Request for Back Payment Processing (Form BP-2025). It's not on their main website - you need to navigate to the "Forms and Publications" section, then "Specialized Claim Forms" and it should be there. This form goes directly to the Back Payment team and bypasses some of the regular processing queues. Include a copy of your determination letter when you submit it.
This is incredibly helpful - thank you! I'm going to look for that form right now. Should I submit it online or mail it in? And do you know roughly how long it took to process after you submitted the form?
You can submit it either way, but online is definitely faster. I submitted mine online and included my determination letter as an attachment. It took about 10 business days after submitting the form for my back pay to appear. Still not lightning fast, but much better than the 5+ weeks it was taking before I submitted the form. Make sure you keep the confirmation number they give you when you submit it - you'll need that if you have to call to follow up.
Need help getting my W-2 from NY unemployment for 2025 taxes
Can someone tell me how to get my W-2 from NY unemployment? I collected benefits in early 2025 and now I'm trying to file my taxes, but I don't have the tax form. I thought they would mail it automatically, but nothing came. I tried logging into my account but can't find where to download it. Do they even send W-2s or is it a different form? Really confused and my tax appointment is next week!
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UPDATE: I found my 1099-G! For anyone else who might need this info: I had to click on "Unemployment Services" then scroll ALL the way down to find the tax forms section. It wasn't obvious at all. Thanks everyone for your help!
Great to hear you found it! Just remember to report all of that unemployment income on your taxes. A lot of people forget and then end up with an unpleasant surprise from the IRS later.
My tax preparer said i need to get a CORRECTED 1099-G because mine shows the wrong amount!!! Has anyone dealt with getting a corrected form?? SO FRUSTRATING
For a corrected 1099-G, you'll need to call NYSDOL directly at 1-888-209-8124 and specifically request a correction. Explain the discrepancy and they should be able to issue a corrected form. Make sure to have your documentation ready showing what you actually received versus what's on the form. The correction process usually takes 2-3 weeks, so plan accordingly for your tax filing deadline.
Can I file NY unemployment 1099-G forms for both 2023 and 2024 tax years at the same time?
I'm trying to get caught up on my taxes and need to know if I can file NY unemployment 1099-G forms for both 2023 and 2024 at the same time? Or am I only allowed to file the current tax year (2024)? I received benefits during both years but never got around to filing last year's taxes. The NY unemployment website is confusing me and I don't want to mess this up since I'm already behind. Does anyone know if there's a time limit for requesting previous years' 1099-G forms?
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my friend had same problem last month and i think you can get older forms but you haveto do it by phone. the website only lets yoy see current year i think. or maybe your account is jyst glitchy, that happens alot with the ny unemployment site lol
Thanks! Yeah the site is super glitchy, keeps timing out on me.
Just wanted to follow up and see if you were able to get your 1099-G forms? Did you try calling again or use any of the suggestions here?
I ended up using that Claimyr service you mentioned and got through to NYSDOL in about 25 minutes! The agent was actually super helpful and is sending both years' 1099-G forms to my email. Should have them by tomorrow. Thanks again for the recommendation - saved me so much frustration!
Great to hear you got it resolved! Just make sure to keep copies of those forms with your tax records. The IRS can audit returns for up to 3 years (sometimes longer), so having documentation of all your unemployment income is important.
NY unemployment tax question - Can't reach IRS about delayed 2025 tax refund
I know this is technically not a NY unemployment question, but you guys are always so helpful with government issues. I filed my federal taxes back in March 2025 and still haven't received my refund (it's been over 3 months now). Every time I try calling the IRS, I just get the automated message saying they're 'extremely busy' and to 'call back later.' I even tried the Taxpayer Advocate Service, but they said they're short-staffed and only working on existing cases, not taking new ones. Does anyone know a trick to actually reach a human being at the IRS? I'm getting desperate - really counting on that refund money. 😔😔😔
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Have you checked if there's maybe an issue with your return? My cousin had this happen and turned out there was a math error. Go to the IRS website and look at your account transcript - it'll show if there's any adjustment or issue flags.
Thank you - someone else suggested checking my transcript too. I'm going to do that right now.
UPDATE: I wanted to thank everyone for their help! I tried the Claimyr service that was recommended here, and it actually worked! I got through to an IRS agent who told me my return was flagged because of a mismatch between what I reported for unemployment and what was on my 1099-G. Once I explained the situation, they were able to process my return. My refund should be deposited within 2 weeks! So relieved!
That's great news! And thanks for coming back to update us - always helpful to know what actually worked. Just for future reference for others with unemployment-related tax issues, always double-check that the amounts on your 1099-G match exactly what you're reporting on your tax return.
congrats man! still waiting on mine 🙄
Victoria Jones
did u try the automated status line? sometimes works better than main number. 888-581-5812
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Mateo Silva
AuthorI didn't know there was a separate status line! I'll try that one today, thanks for sharing it.
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Cameron Black
Just wanted to follow up - were you able to get through with any of these methods? The situation with the phone lines has been particularly challenging this quarter due to the system migration.
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Mateo Silva
AuthorUPDATE: I finally got through! I tried the Claimyr service that someone mentioned above and got connected to an agent in about 15 minutes. Turns out there was an identity verification issue they never notified me about. The agent cleared it and said my payments should process within 3 business days. Such a relief! Thanks everyone for your help and suggestions.
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