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I've been claiming for 4 months now, and from what I understand you just continue with your regular weekly certification. The system automatically adjusts the amount based on whatever programs are active. It's frustrating to suddenly get less, but at least the regular benefits continue. I'm starting to look for part-time work to make up the difference.
Yeah I think I'll need to start looking harder for jobs too. Just wish the job market was better right now.
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Great! Glad to hear it was resolved. This is a good reminder for everyone that sometimes what appears to be a benefit year ending can actually be a technical issue. Always best to speak with a representative before assuming you need to file a new claim.
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UPDATE: I finally got through to a representative! They explained that there was indeed a system error. Apparently, when I certified for those two weeks while working full-time, the system incorrectly processed them as if I had received benefits (even though I reported working 5 days and received $0). This caused my benefit balance to incorrectly show as exhausted. The rep fixed it on their end and my correct remaining balance is now showing. They advised that in the future, if I'm working more than 4 days consistently, I should stop certifying until I need benefits again.
Thanks for updating us! This is actually a known glitch that happens sometimes with the NY system. Glad you got it resolved. Did they tell you how long it will take for the correction to fully process in the system?
nice! how did u finally get thru to someone??
I'm in a completely different situation but reading this thread made me realize I've been making a similar mistake! I've been working 3 days a week and certifying but I think I've been answering one of the questions wrong... now I'm worried I've messed up my claim. Has anyone had to do a backdated certification correction before?
Yes, you can request backdated certification corrections. Call NYSDOL and explain exactly which weeks and what information needs to be corrected. They may ask you to submit documentation through your online account or by mail. Just be honest about the mistake - they're generally understanding if it was unintentional.
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This is a known issue happening today. According to the NYSDOL Twitter account (@NYSLabor), they're experiencing higher than normal traffic due to the quarterly tax filing deadline coinciding with regular certification activity. They've increased server capacity and expect the system to be fully operational by 6pm today. In the meantime, you can also try the automated phone certification system at 1-888-581-5812 which appears to be working normally.
Oh thank you! I totally forgot about the phone system. I'll try that right now. Really appreciate the update info!
Phone system is even WORSE! I tried it earlier and got disconnected TWICE after waiting 30+ minutes each time!!!
Omar Fawaz
Unfortunately, you generally need to certify for each week you're claiming benefits, even during an appeal or review process. However, you can request retroactive certification for those weeks when you speak to an agent. Explain that you didn't understand you needed to continue certifying after the initial denial. They can often make exceptions for this, especially in cases where there was confusion about eligibility. Make sure to compile a list of all the weeks you were unemployed and available for work since January. The agent may ask you to verify your availability and job search activities for each of those weeks, so be prepared with that information.
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Emma Wilson
•Thank you! I'll put together that information tonight so I'm prepared when I finally get through to someone. Fingers crossed they'll allow the retroactive certification.
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Malik Davis
I've seen the retroactive certification work out for people in similar situations. Just be honest about why you stopped certifying (the denial letter made you think you weren't eligible) and they're usually understanding. Good luck - please update us when you get it resolved!
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Emma Wilson
•I really appreciate all the help everyone. Will definitely post an update once I get through to someone and hopefully get this resolved!
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