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whatever you do, DON'T file an amended return for this! the IRS specifically said not to do that for the unemployment tax exclusion. it will just mess things up more and push you to the back of line
tip from a former IRS employee: call the regular number but speak spanish when prompted. the spanish line has way shorter wait times and most agents speak english too. they'll just transfer you if needed
I just went through this last week! Had the same problem. Just request the trusted referee video call option. They'll do a video verification where you show your photo ID and answer some questions. I didnt have any of those docs with my full SSN either, but the video call worked fine.
If you need money urgently while waiting for unemployment to start, look into emergency assistance programs. NY has some decent options. When I was waiting for my first unemployment check, I got help with rent through ERAP. Just google "NY emergency assistance" and you'll find some resources.
maybe its time we all show up at the unemployment office together lol. power in numbers! whos with me? 😤
Contacted my state senator's office about this last week. Their constituent services person said they're getting FLOODED with these exact complaints. Apparently there's some kind of system-wide issue with the tax refund processing software. They took my info and said they'd escalate it, but warned me there are thousands of people in the same situation. Not very encouraging but at least confirms it's a known issue.
Olivia Evans
Check if your mail is being forwarded or held. I had this exact problem because I had recently moved and my mail forwarding request with USPS expired right when my card was supposed to arrive. Had to call KeyBank to request a new card to my current address.
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Sophia Bennett
Question - after you got approved did you get an email about setting up payment preferences? I got that email and was able to choose direct deposit before any payments went out. Maybe check your spam folder?
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Nick Kravitz
•I never got any email like that! Just checked spam too. Maybe that's a new feature they rolled out?
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Sophia Bennett
•Could be. My claim was approved just last month. Maybe they finally updated the system.
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