Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Fiona Sand
When I had to do ID.me last year, it was actualy kinda easy. But my sister couldnt get it to work at all on her phone, she had to use a laptop. So maybe try different device if it gets stuck?? Also they asked for my electric bill as proof of address so maybe have some bills ready just in case.
Eva St. Cyr
•That's good advice about trying a different device! I'll start with my phone but have my laptop ready as backup. And I'll grab a recent utility bill too. Thanks!
Kaitlyn Otto
Just to follow up on the certification issue - the NYSDOL online system has been updated in 2025 to be more flexible about certification days, but the guidance documents and some representatives haven't fully caught up with these changes. This is likely why you received conflicting information. If you certified online and received a confirmation number, you should be fine. The system will record your certification for the correct benefit week regardless of which day you certified.
Eva St. Cyr
•I did get a confirmation number, so that's reassuring! I just completed the ID.me verification too - it took about 30 minutes total but seems to have gone through. Now I guess I just wait for everything to process. Thanks for all your help!
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Update for everyone: Since this seems to be a common issue, I wanted to mention that the NY unemployment system is currently undergoing another system update in February 2025 that's supposed to improve backpay processing. If you're having issues, now is actually a good time to get your case reviewed before the transition. Cases still pending during the system migration might experience additional delays.
Zara Perez
•Great, ANOTHER system update! Because those ALWAYS go smoothly with unemployment! 🙄 They'll probably lose half the claims in the process like they did last time.
Emily Parker
I FINALLY GOT THROUGH TO SOMEONE! Used Claimyr this morning and spoke to an actual helpful agent. Turns out my backpay got stuck in review because of an employer dispute that was resolved months ago but never properly updated in the system. They've escalated it to the special payments unit and said I should see movement within 2-3 weeks. Finally some progress! Thank you all for your help and suggestions!
That's great news! Make sure to get the reference number for this escalation. If you don't see movement in 3 weeks, call back and reference that specific number. Glad you're finally making progress!
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Hey everyone just want to chime in - just delt with this for my partner who had trouble with 2025 back pay and it was a big mess. What everyone is saying about the separate department is true. What worked was we kept calling the 1-888 numbr everyday at 8AM sharp and asking specifically for a tier 2 specialist who can handle back payments. Took 6 days of calling but finally got someone who fixed it that day!!!! Dont bother with the message system completly useless. Hope this helps somebody!!
Thanks! I'm definitely going to try the 8AM approach. Did you need to say anything specific to get to a tier 2 specialist? Or just ask directly for that?
just be super clear that you need a tier 2 specialist for backpayment processing. if they try to transfer you to regular help say NO and that you need specificly backpay department. sometimes they try to rush you off to wrong place. good luck!!!!
Update to my earlier comment - I forgot to mention that there's a specific form you might need to fill out for expediting back payments. It's called the Request for Back Payment Processing (Form BP-2025). It's not on their main website - you need to navigate to the "Forms and Publications" section, then "Specialized Claim Forms" and it should be there. This form goes directly to the Back Payment team and bypasses some of the regular processing queues. Include a copy of your determination letter when you submit it.
This is incredibly helpful - thank you! I'm going to look for that form right now. Should I submit it online or mail it in? And do you know roughly how long it took to process after you submitted the form?
You can submit it either way, but online is definitely faster. I submitted mine online and included my determination letter as an attachment. It took about 10 business days after submitting the form for my back pay to appear. Still not lightning fast, but much better than the 5+ weeks it was taking before I submitted the form. Make sure you keep the confirmation number they give you when you submit it - you'll need that if you have to call to follow up.
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I had to do this back in January and my experience was TERRIBLE. The video verification was scheduled then canceled TWICE without notice. I ended up waiting 23 days - well beyond their "14 day" promise. When I finally got someone on the phone, they claimed my verification had been approved a week earlier but "hadn't been entered into the system correctly." Sure. Magically fixed it while I was on the phone. ALWAYS follow up before their deadline - don't just trust the process!
omg this happened 2 my roommate too! he called like 50 times b4 getting someone who fixed it
Kaylee Cook
•That's really concerning... I'll definitely follow up if I don't see any changes by the end of next week. Did you have to call multiple times to finally get someone helpful?
Lydia Bailey
When I did my video verification last year, it actually went pretty fast. Got approved in 4 days. But I think I just got lucky with timing honestly. I remember the agent said something about how they were catching up on a backlog. Anyway, I'd just keep checking the website every morning, that's when they usually update the system. By the way, my brother is applying for benefits now too. Does anyone know if he needs to do the video verification or is it only for certain people?
The ID verification requirement is triggered by several factors in the system. Most common reasons are: - First-time claimants - Address discrepancies in your application - Name variations in federal records - Suspicious IP access or login patterns - Random selection for enhanced verification It's not required for everyone, but approximately 30-40% of new claimants are currently being selected for this additional verification step.
CyberSiren
I didn't think of checking online! I'll do that right now. Hopefully there's more information there than what was in the letter.
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CyberSiren
Just checked and there is some additional info! Looks like they found a discrepancy between the unemployment income reported on my W-2G form versus what the department had on record. Mystery solved! Thanks for the suggestion!
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