When I had to do ID.me last year, it was actualy kinda easy. But my sister couldnt get it to work at all on her phone, she had to use a laptop. So maybe try different device if it gets stuck?? Also they asked for my electric bill as proof of address so maybe have some bills ready just in case.

Just to follow up on the certification issue - the NYSDOL online system has been updated in 2025 to be more flexible about certification days, but the guidance documents and some representatives haven't fully caught up with these changes. This is likely why you received conflicting information. If you certified online and received a confirmation number, you should be fine. The system will record your certification for the correct benefit week regardless of which day you certified.

Update for everyone: Since this seems to be a common issue, I wanted to mention that the NY unemployment system is currently undergoing another system update in February 2025 that's supposed to improve backpay processing. If you're having issues, now is actually a good time to get your case reviewed before the transition. Cases still pending during the system migration might experience additional delays.

I FINALLY GOT THROUGH TO SOMEONE! Used Claimyr this morning and spoke to an actual helpful agent. Turns out my backpay got stuck in review because of an employer dispute that was resolved months ago but never properly updated in the system. They've escalated it to the special payments unit and said I should see movement within 2-3 weeks. Finally some progress! Thank you all for your help and suggestions!

I want to follow up on my earlier advice about Form TC-403B. If you've already submitted a backdate request and it's been more than 3 weeks, you should also submit Form UI-44.1 (Request for Reconsideration). This specifically asks them to review a previously submitted but unanswered request. Also, while you're pursuing these multiple avenues, keep a detailed log of: - Every contact attempt (date, time, number called) - Every submission (form number, date, confirmation number) - Names of any representatives you speak with This documentation can help if you need to escalate further or if you eventually need to pursue an appeal.

Update: I got through to someone! I tried several of the suggestions here. The assembly person's office was helpful and started the process, but I was still worried about timing with the eviction deadline. I ended up using Claimyr and got connected to an agent in about an hour. The agent found that my backpay had been flagged for "identity verification" but no one had ever notified me! She was able to verify my identity on the call and release ALL my backpay - it should deposit within 3 business days. She also said I should have received multiple notices about this requirement but they were never sent. I also called 211 and applied for ERAP as a backup plan in case the unemployment money doesn't arrive before my eviction deadline. Thank you all so much for your help during this crisis. I was really at my breaking point.

I had to do this back in January and my experience was TERRIBLE. The video verification was scheduled then canceled TWICE without notice. I ended up waiting 23 days - well beyond their "14 day" promise. When I finally got someone on the phone, they claimed my verification had been approved a week earlier but "hadn't been entered into the system correctly." Sure. Magically fixed it while I was on the phone. ALWAYS follow up before their deadline - don't just trust the process!

When I did my video verification last year, it actually went pretty fast. Got approved in 4 days. But I think I just got lucky with timing honestly. I remember the agent said something about how they were catching up on a backlog. Anyway, I'd just keep checking the website every morning, that's when they usually update the system. By the way, my brother is applying for benefits now too. Does anyone know if he needs to do the video verification or is it only for certain people?

did u try the automated status line? sometimes works better than main number. 888-581-5812

Just wanted to follow up - were you able to get through with any of these methods? The situation with the phone lines has been particularly challenging this quarter due to the system migration.