Yes! I finally got through to someone on the phone yesterday! They confirmed my claim is under review because of the voluntary quit, but said now that I've submitted the questionnaire and uploaded my medical documentation, it should be processed within 10 business days. The agent also put a note on my account to expedite the review. So relieved to finally have some clarity! Thank you everyone for your help.

That's great news! Be sure to continue certifying weekly while you wait for the determination. If approved, you'll receive backpay for all properly certified weeks. If you have any issues with the backpay not showing up after approval, that's a separate issue you may need to address.

One more thing about school employment and partial unemployment: make sure you're calculating your hours correctly. For teachers and some staff, NYS unemployment sometimes calculates based on your contract hours, not just in-classroom time. Also, if you're paid on a 10-month schedule but it's spread across 12 months, that can affect your benefit calculation. And yes, absolutely call your employer directly about that form. Many don't realize how time-sensitive these are for employees waiting on benefits.

After I got through to NYSDOL using that service I mentioned, the agent told me something important: they sometimes send verification forms even when they aren't strictly necessary for your specific situation. It's part of their fraud prevention, but if your employer is consistently reporting your wages through their quarterly process, you might be able to ask NYSDOL to process your payment while waiting for the verification. Worth asking about if you can get through to someone!

Just to set realistic expectations - while the Senate/Assembly route is effective, keep in mind that if there's a complex issue with your claim, even the legislative offices can't always get it resolved immediately. Common issues like ID verification, employer disputes, or out-of-state wage investigations might still take additional time even after the initial contact. \n\nThat said, the benefit of going through your representatives is that you'll actually get a human being who can explain what's happening and give you a realistic timeframe, which is far better than endless pending status with no explanation.

That makes sense. I just need someone to tell me what's going on! My claim is pretty straightforward - I was laid off after 3 years at the same company, and they've confirmed they don't dispute my claim. So hopefully once I get through to someone they can resolve it quickly.

I'm in the middle of appealing one of these too and it's taking FOREVER. Filed my appeal 4 weeks ago and haven't heard anything except an automated email saying they received it. Anyone know how long these appeals are taking to process?

UPDATE: I finally got through to NYSDOL! The rep confirmed this was caused by their system prompting me to reapply early. She said they've been seeing this issue a lot since January and have a special code they're using to fix it. They removed the overpayment from my account and are restoring my original benefit amount! For anyone facing this issue - be persistent in trying to reach them and specifically mention you were prompted to reapply early by the system. Thank you all for your help and advice!

One more thing to try: sometimes the NYSDOL regional offices have better response times than the main call center. If you search for your county's NYSDOL office, they might have a direct line that's less swamped than the main number.

Did you ever get through to someone? My claim got approved yesterday after 4 weeks of pending. Turned out there was a flag on my account because I had worked in another state last year. But nobody bothered to TELL ME that was the issue until I finally got through to a person!