Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
Just checking back - did you ever get through to them? I'm curious if any of these suggestions worked for you.
Yes! I finally got through yesterday! I tried calling on Thursday around 3:15 PM like someone suggested and used the exact menu options that were recommended. Still had to wait about 45 minutes on hold, but eventually got connected to an agent who was actually really helpful. She said there was an issue with my identity verification that needed to be manually reviewed. They fixed it on the spot and said my claim should be processed within 3 business days. Such a relief! Thanks everyone for all your suggestions!
Join the conversation
UPDATE: I finally got through to a representative! They explained that there was indeed a system error. Apparently, when I certified for those two weeks while working full-time, the system incorrectly processed them as if I had received benefits (even though I reported working 5 days and received $0). This caused my benefit balance to incorrectly show as exhausted. The rep fixed it on their end and my correct remaining balance is now showing. They advised that in the future, if I'm working more than 4 days consistently, I should stop certifying until I need benefits again.
Thanks for updating us! This is actually a known glitch that happens sometimes with the NY system. Glad you got it resolved. Did they tell you how long it will take for the correction to fully process in the system?
nice! how did u finally get thru to someone??
I'm in a completely different situation but reading this thread made me realize I've been making a similar mistake! I've been working 3 days a week and certifying but I think I've been answering one of the questions wrong... now I'm worried I've messed up my claim. Has anyone had to do a backdated certification correction before?
Yes, you can request backdated certification corrections. Call NYSDOL and explain exactly which weeks and what information needs to be corrected. They may ask you to submit documentation through your online account or by mail. Just be honest about the mistake - they're generally understanding if it was unintentional.
Join the conversation
This is a known issue happening today. According to the NYSDOL Twitter account (@NYSLabor), they're experiencing higher than normal traffic due to the quarterly tax filing deadline coinciding with regular certification activity. They've increased server capacity and expect the system to be fully operational by 6pm today. In the meantime, you can also try the automated phone certification system at 1-888-581-5812 which appears to be working normally.
Oh thank you! I totally forgot about the phone system. I'll try that right now. Really appreciate the update info!
Phone system is even WORSE! I tried it earlier and got disconnected TWICE after waiting 30+ minutes each time!!!
Join the conversation
I got approved for tourism fund but it took FOREVER and the extra 13 weeks didn't start until my regular benefits ran out. Don't expect it to be quick. The whole process is stupid and feels designed to make people give up. Typical NY bureaucracy nightmare.
same here! took almost 2 months for me. but at least we got it eventually lol. better than nothing
Thank you everyone for all the helpful information! I finally was able to get through to an agent using that Claimyr service (it really did work in just a few minutes). The agent confirmed I'm eligible since our hotel was in the Niagara tourism zone, and she helped me find the right forms in my account. Apparently I need both UI-TRF25 and the employer certification form. I've already contacted my former manager to fill out their part. The agent also mentioned that while my application is processing, my regular benefits will continue normally. Once approved, I'll get an extension of 13 weeks after my regular benefits end, plus access to some retraining programs if I want them. I really appreciate all the help from everyone here!
Great to hear! One more tip - keep a copy of everything you submit, including screenshots of confirmations. The system occasionally loses documents, and having your own records can save a lot of headaches if you need to follow up later.
StarSeeker
Great! Glad to hear it was resolved. This is a good reminder for everyone that sometimes what appears to be a benefit year ending can actually be a technical issue. Always best to speak with a representative before assuming you need to file a new claim.
0 coins
Sofia Ramirez
Absolutely! And for anyone reading this later - it took me 3 hours of calling but I finally got through around 10:30am. Don't give up!
0 coins