New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!

Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.

Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.

An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!

Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.

IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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Anna Kerber

NY unemployment BYE date passed but system says I can't file new claim - still paid once?

My Benefit Year End (BYE) date was on 2/21/2025. When I certified that week, the system prompted me to go to a link for more info. I followed the instructions and clicked 'file new claim' and completed ID.me verification. When I went back and continued the process, at the end it said 'you cannot file a new claim, you already have a claim on file.' \n\nStrangely, I got paid the following week so I thought everything was okay? But when I certified again this week, I got the same message, and today I don't see any released funds in my account. It's practically impossible to get through on the phone, so I'm wondering if anyone knows what I might be missing or should have done differently.\n\nI did speak with a representative before my BYE date who assured me I would definitely be eligible to receive benefits after filing a new claim, but I'm not sure if my claim is pending or if I did something wrong. Thank you for any help! 🙏

That's awesome!! Let us know when u get paid. I might need to use that service too cuz mine is coming up next month

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SO glad you got it fixed! The exact same thing happened to me. The system is completely broken when it comes to BYE dates.

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Amaya Watson

When will NY unemployment staff return to in-person work? Tired of waiting months for benefits

Anyone know when the NY unemployment office staff are actually going back to working in-person? It's 2025 and I'm STILL waiting on my benefits from 3 months ago!!! How come everyone else has to go back to their jobs in person but unemployment workers get to stay home? Makes no sense. They keep saying they're "working on the backlog" but how long does it take?? People need money to live! The system online keeps glitching and nobody answers the phone. I think if they were actually in the office things would move faster. I'm about to lose my apartment waiting for these funds.

wait do they have any in person offices open at all right now? i thought they were all closed still

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The Career Centers are open in most regions for job search assistance, but they have limited ability to help with unemployment claim issues. They can help with identity verification if that's what's holding up your claim, but they can't resolve most technical claim problems. The full unemployment service centers are scheduled to reopen in July.

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Update: I actually got through yesterday!! I tried that Claimyr thing someone mentioned above and it actually worked - got me to a real person in about 25 minutes. The agent said my claim had been flagged for "wage verification" because my last employer reported different quarterly wages than what I put on my application. Had to send in my last 3 pay stubs but she expedited it once she had them. Should be fixed within 5 business days! Still ridiculous it took this long but at least there's progress.

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That's great news! Glad you were able to get through and find out what was actually happening with your claim. The wage verification flags are pretty common, especially if you had any overtime or bonuses in your last quarter. Keep us posted on whether the payment comes through as promised!

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Will do! Just relieved to finally know what's going on rather than being completely in the dark. I'll update once I (hopefully) get the payment.

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Luca Ricci

Need NY unemployment 1099G mailed to my house - what's the right phone number?

I'm trying to file my taxes but never received my 1099G form from NY unemployment. I've checked my online account but can't find a way to request a paper copy be mailed to me. Does anybody know the direct phone number I should call to get my 1099G sent to my house? I'd rather have the physical document than try to print it from the website (my printer's always acting up). Thanks!

Just wanted to update - I called the (518) 485-7071 number using Claimyr this morning and got through in about 25 minutes. The agent confirmed they're sending out my 1099G today. Said it should arrive within 7-10 business days. So much easier than the hours of hold time I was facing!

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That's great news! I've been calling the number directly with no luck so far. I might try that service you mentioned if I can't get through by tomorrow. Thanks for sharing your experience.

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This happened to me last yeAr too and when i finally got my 1099G in the mail they had sent it to my OLD address even tho I updated everything online!! Make sure you verify your address is current when you do get thru

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Good point, thanks for the heads up. I did update my address in the system when I moved last year, but I'll definitely double check with them.

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Joy Olmedo

NY unemployment benefits not showing up after activating new key card - what to do?

So I lost my key card jus got a new one last week I call and activate it then I call into claim my benefits for last week and the week before that it's says my claim accept it but when I check online it doesn't say my money was deposited or released.... Can anyone tell me what I have to do now 😣 My account shows both weeks as processed but no money on the card or pending deposits. Do I need to call someone to fix this? The automated system says everything is fine but obviously it's NOT fine if I can't access my money!

glad u got it fixed! next time this happens (and with NY unemployment, there's always a next time lol) u know what to do

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OF COURSE it was a "security hold" they "forgot" to tell you about!!! They do this ALL THE TIME. At least you got your money. I'm still fighting with them over back payments from December!!!

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If you're still having issues with back payments from December, you should request a callback from a supervisor specifically. Regular agents often don't have the authority to release payments that far back. Make sure to mention you need to speak with someone about "retroactive payment authorization.

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Lydia Bailey

NY unemployment backpay denied for June-September claim - need help with appeal letter

Really frustrated right now! Just got off the phone with a NY unemployment agent about my claims. She said my claim from September 5, 2025 forward is approved (finally!) but everything from June 10th to September 5th won't be paid. When I asked why, she just said that since I was eligible, the only way to get my backpay is to write some kind of letter explaining my situation. Apparently this letter is the ONLY way to receive backpay from my previous claim period. Has anyone dealt with this backpay letter process before? What should I include in the letter? And where exactly do I send it? The agent was super vague and I'm worried about missing out on almost 3 months of benefits I'm entitled to.

make sure u follow up every week after u send the letter. call them and ask for status update. if u dont bug them they will just ignore it trust me

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Thank you everyone for all the helpful advice! I'm going to write the letter today and include all the documentation I have about the technical issues I experienced. Will definitely send it certified mail and follow up regularly. Will update when I hear back from them!

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Good luck! Hope you get your backpay soon. The waiting is the hardest part.

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