UPDATE: I used the Claimyr service someone recommended below and finally got through to an agent! They confirmed I was missed in the April cycle due to a processing backlog but have now manually added me to receive payment on April 29th. They said this happens sometimes with eligibility determinations that come through right after a payment cycle. SUCH a relief to have an actual date now!

Good advice about saving the confirmation number. For everyone's reference, the current NY unemployment CTC payment schedule for 2025 is: - January 15th - February 19th (delayed due to President's Day) - March 18th - April 29th (delayed due to tax filing deadline) - May 20th - June 17th - July 15th If your eligibility is determined within 14 days before any of these dates, you might be rolled to the next cycle unless you specifically contact them to request inclusion in the current cycle.

If the selfie verification is where you're getting stuck, try these exact steps that worked for me: 1. Use a solid color wall as background (white or light blue works best) 2. Make sure light is coming from in front of you, not behind 3. Remove glasses, hats, or anything on your face 4. Hold your phone at eye level (not looking down at it) 5. Move slowly when following the prompts Also, their system sometimes has maintenance periods late at night, so try during business hours if possible.

Just checking back - were you able to resolve this issue? I'm curious if any of the suggestions worked for you, as I'm helping my brother who's running into similar ID.me verification problems with his NY unemployment claim.

Just to add some factual information that might help others: The backpay process for NY unemployment in 2025 involves several steps: 1. Filing the TC-12.3 form (Request for Retroactive Payment) 2. Assignment to a specialized backpay processor (not a regular claims examiner) 3. Review of your work and earnings history for the backpay period 4. Determination of eligibility for each week claimed 5. Processing of payments if approved The official timeframe is 10-15 business days, but in reality, it often takes 3-6 weeks. The key is making sure step #1 and #2 actually happen. Many claims get stuck because the form is filled out but never properly submitted into the processing queue. One tip: When you call, ask them for a "confirmation number" for your TC-12.3 submission. If they can't provide one, the form probably wasn't properly submitted.

Just as a follow up - did you ever get this resolved? I'm curious whether you had to call back multiple times or if they actually processed your backpay claim after that first call where they completed the TC-12.3.

wait did u get a receipt or tracking or anything when u sent it? my friend said always get tracking for anything u send to government people

my brother in law just went thru this exact thing! took 12 days total for his benefits to come back. he said the website updated first showing payment received then like 2 days later money came

Why is New York always SO SLOW with everything?? I'm in the same boat waiting. My brother lives in Ohio and got his state unemployment tax adjustment like 3 weeks ago already. Meanwhile NY is dragging their feet as usual. Don't even get me started on how they handled the original unemployment claims last year!!!

UPDATE: Mine just came through!!! Woke up this morning and checked my emerald card - $1,342 deposited! So excited. Looks like they're processing them now. Check your accounts everyone!