Need help with ID.me verification to unlock my NY unemployment account after identity theft

same thing happened 2 me last month!! u need 2 go to the messages section in ur account and there should be a notification asking for verification. click that and it takes u to a page where u give consent. if u dont see the message try clearing cache or using different browser. good luck

I went through this exact process in February. After completing ID.me verification, you need to look for the "Identity Verification" section under your claim summary page. Here's what to do step by step: 1. Log into your NY.gov account 2. Navigate to your Unemployment Services dashboard 3. Look for "Claim Summary" or "Claim Status" tab 4. There should be a yellow or red alert box near the top indicating action needed 5. Click on that alert and it will take you to the consent page 6. Check the box confirming ID.me verification and submit If you don't see the alert, your account might need manual review. Sometimes the system doesn't automatically detect that you've completed ID.me verification.

What if there's no alert box??? I've been dealing with identity theft too and completed ID.me verification LAST MONTH but still can't get my benefits! Called DOL 57 times today and couldn't get through to anyone!!! This is RIDICULOUS! They expect us to just survive with NO MONEY while they take their sweet time??? I've emailed them 3 times with no response. What are we supposed to do???

My cousin had this same issue last week. Actually her problem wasn't identity theft but they still made her verify through ID.me. She said after the verification she got an email from DOL with a link to confirm. Did you check your email? Maybe it went to spam?

I work in IT and have helped several family members with NY unemployment issues recently. There's actually a technical glitch with the ID.me verification consent page that's been happening since the June system update. What you need to do is: 1. Clear ALL browsing data (cookies, cache, everything) from your browser 2. Restart your computer completely (not just refresh) 3. Log in using Chrome specifically (the site has compatibility issues with Safari and Firefox right now) 4. When you get to your dashboard, press CTRL+F and search for "identity" to find the verification section (it's sometimes visually hidden but still clickable) 5. If that doesn't work, try accessing through incognito/private browsing mode If none of that works, your account is likely flagged for manual review, which unfortunately means getting through to a representative.

went thru this in april, took FOREVER to get my money. had to file an official complaint with the governors office before anyone helped me. try that if nothing else works

I had almost the exact same situation happen to me. After getting verified through ID.me, I couldn't find any consent page anywhere on the DOL website. I tried for two weeks with no luck. Every day my anxiety got worse thinking about all the bills piling up. Finally I used Claimyr (claimyr.com) to get through to an agent. They basically hold your place in line and call you when they connect with a DOL agent. You can see how it works in their demo: https://youtu.be/Rdqa1gKtxuE The agent I spoke with told me that sometimes the ID.me verification doesn't properly link to your DOL account, especially in identity theft cases. They had to manually confirm my verification and release my payments. Got all my backpay within 3 days after that call.

update us if any of these fixes worked for u!! going thru similar thing right now 😫

UPDATE: I finally got this resolved! For anyone having the same issue, here's what worked for me: 1. I tried all the tech solutions but still couldn't find any consent page 2. Used Claimyr to connect with an agent (took about 45 minutes instead of calling all day) 3. The agent confirmed what others said - the ID.me verification wasn't properly linked to my account because of the identity theft flag 4. They manually verified my ID.me status and released all my payments 5. Money was in my account this morning including all backpay! Thank you everyone for your help and suggestions! Such a relief to finally have this fixed after months of stress.