New York Unemployment
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NY unemployment direct deposit info won't update - stuck in processing loop
I've been trying to update my direct deposit information for my NY unemployment benefits for the past week and it's just not working. Every time I log in and go through the process, it shows 'processing' but never actually updates. I even received a confirmation number but when I check back, it's still showing my old bank info. Anyone else experiencing this? I'm getting worried because my old account is closing next week and I need my benefits to go to the new account!
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Woke up to NY unemployment back pay finally deposited - timeline for those waiting!
Just woke up and checked my account - after MONTHS of waiting my back pay was finally deposited overnight!!! 😭😭😭💯💯💯 I literally screamed and woke up my roommate lol. Been waiting since January when I first filed my NY unemployment claim. Had that stupid "pending" status for weeks, then it changed to "held" with no explanation. Called like 500 times and never got through. For anyone else waiting, hang in there! The system does eventually work!
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So happy for you! I remember checking my account obsessively when I was waiting for mine. It's like winning the lottery when it finally hits lol. Make sure you set aside some for taxes though - I got burned last year because I didn't realize they don't automatically withhold taxes on back pay!
OMG thank you for the tax reminder!!! I didn't even think about that. Will definitely put some aside.
NY unemployment making me certify daily instead of weekly - anyone else having this issue?
I'm so confused about my NY unemployment claim right now. For some reason the system is making me file/certify EVERY single day instead of just once a week like normal. I definitely still have benefit days remaining (checked and have about 60 days left), but for the past 2 weeks I've had to go through the certification process daily. Is this happening to anyone else? Did they change the system? I'm worried I'm doing something wrong or that my claim has some kind of flag on it. The daily certification is really annoying and I'm scared I'll forget to do it one day and lose benefits.
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anyone know what happens if you miss certifying for ONE day during this daily requirement thing? do you lose that day's benefits forever or can you make it up somehow?
If you miss a daily certification, you don't permanently lose that day's benefits. You can request retroactive certification for the missed day by selecting the "Claim Weekly Benefits" option and then choosing the option to certify for a previous unclaimed day. This must be done within 7 days of the missed certification. Beyond that timeframe, you'd need to call NYSDOL directly to request the retroactive payment.
Update: You all were right! I just checked today and my certification is back to weekly now. It lasted exactly 3 weeks of daily certification. Looks like it was just temporary verification like many of you mentioned. Thanks everyone for your help!
lucky!! im still stuck doing it daily going on week 4 now 😩
Great to hear! This is the typical timeline for most verification periods. Glad it resolved itself without you needing to call.
NY unemployment keeps requesting ID verification - sent 3 times already but still getting emails
I'm getting so frustrated with NY unemployment system! I keep getting emails asking me to resend my ID picture for verification. I've already sent it THREE times in the last 2 weeks! Each time I upload it exactly like they ask, get a confirmation number, and then a few days later I get another email asking for the same thing. Is there a direct number I can call to speak with someone who can actually fix this? The regular unemployment line just puts me in an endless loop of automated messages. Has anyone else dealt with this ID verification nightmare? Any suggestions?
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UPDATE: If you're still having this issue, NYSDOL just announced a fix for the ID verification system yesterday. Log into your account, go to "My Documents" and look for the new "Verification Status" tab. If it shows "Pending Review" then your documents have been received and you should stop uploading new ones. If it shows "Rejected" then click on the document name for specific reasons why it was rejected.
Thank you SO MUCH for this update! I just checked and mine says "Pending Review" - such a relief to know they have my documents. I wish they would have told us about this status page in their emails instead of just asking for the same documents over and over. Really appreciate you sharing this info!
Has anyone actually gotten through to a human being at the ID verification number (888-209-8124)? I've called like 30 times over the past week and either get disconnected or stuck in the same loop of automated messages. I'm starting to think the verification team doesn't actually exist!!!
Try calling right when they open at 8:00am. That's the only time I've ever gotten through without using Claimyr. But even then I had to wait on hold for almost 2 hours.
NY unemployment backpay delay - approved after 10 months but nothing received yet
Finally got approved for NY unemployment benefits after fighting with the system for 10 MONTHS (!!!) Got the official approval notice on Friday, but still haven't received any of my backpay. Does anyone know how long this typically takes? The notice didn't say anything about when to expect payment. I'm desperate at this point - been living off credit cards and family loans for almost a year waiting for this to come through. Do I need to do anything else to trigger the payment or just keep waiting?
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Back pay question...I'm confused about something else. I just got approved too but for fewer weeks than I claimed. Anyone know how to appeal just part of the decision? Don't want to mess up the weeks I did get approved for.
You can file a partial appeal. Go to your online account, find the determination notice, and select 'Appeal this Decision.' In the form, clearly state you're ONLY appealing the weeks that were denied, and specifically list those dates. Make sure to upload any proof you have for those specific weeks.
thanks so much!!
UPDATE: Just got my backpay today! It was exactly 11 business days after the approval notice. Full amount as expected, direct deposited to my account. Such a relief after waiting so long. Thanks everyone for your help and advice!
Great news! Glad it came through without any further issues.
congrats! time to celebrate!
Fiona Gallagher
Sometimes deleting your browser cookies and trying in a different browser can fix weird system errors. Might be worth a try?
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Fidel Carson
AuthorI actually tried that already - Chrome, Firefox, and even Explorer. Same issue on all of them unfortunately. But good suggestion!
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Fidel Carson
UPDATE: I finally got this resolved! Used Claimyr (thanks for that recommendation!) and got through to an agent in about 20 minutes. The agent could see all my failed attempts and said there was a system flag on my account that was preventing the update. She manually removed the flag and processed my direct deposit change while I was on the phone. She said the new info should be active for my next payment. Such a relief!
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Xan Dae
That's great news! And good to know about the system flag - that seems to be happening to quite a few people lately. Glad you got it resolved before your old account closed.
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Nalani Liu
of COURSE there was a "system flag" - they probably purposely flag accounts just to make our lives difficult! But glad you got it fixed!
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